Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby biker jk » Fri Aug 29, 2014 8:41 am

fergy1987 wrote:Anyone had any issues with the packaging from CRC?

Just got my order today after 3 weeks, was just left outside the front door in a box that was smashed up and busted with a note saying "This is how we received this box"

It seems the delivery guy did not want to face me so just ditched the box in the hopes I would find it.

Everything seems to be fine inside, but still a bit p1ss poor.


I had a box delivered from CRC with a hole in it. A small part had fallen out and been lost but I received a refund for it. The CRC boxes are pretty poor and don't travel well. In contrast, the Wiggle boxes are pretty sturdy.
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by BNA » Fri Aug 29, 2014 9:01 am

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Re: Online Purchases - good and bad experiences

Postby fil_farina » Fri Aug 29, 2014 9:01 am

Pushys order landed today. Ordered last Saturday 23rd, arrived Friday 29th to regional SA. Just in time for the weekend! Phew!!
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Re: Online Purchases - good and bad experiences

Postby defy1 » Fri Aug 29, 2014 3:22 pm

Has anyone encountered the "hidden" overseas bank charges when ordering from CyclingExpress?
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Re: Online Purchases - good and bad experiences

Postby Xplora » Fri Aug 29, 2014 4:23 pm

defy1 wrote:Has anyone encountered the "hidden" overseas bank charges when ordering from CyclingExpress?

Only solution is don't use them. There is no legal obligation AFAIK to divulge that the merchant processes overseas.
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Re: Online Purchases - good and bad experiences

Postby defy1 » Fri Aug 29, 2014 8:47 pm

how come other overseas retailers like wiggle, crc, etc... don't have these charges?
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Re: Online Purchases - good and bad experiences

Postby redsonic » Sat Aug 30, 2014 10:10 am

I gather we are talking about foreign currency conversion charges? Going to PayPal or your bank. Wiggle, CRC, PBK etc have chosen to accept Australian dollars as payment. Evans has recently done the same.The shops that don't can present an invoice in AUD but if you look closer, there is fine print saying you'll be charged in pounds (or whatever). I imagine the shops that charge in AUD cop the currency exchange cost at their end.
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Re: Online Purchases - good and bad experiences

Postby Bah77 » Sat Aug 30, 2014 10:45 am

They add in the currency charges when you show the price in $AU, change your basket between pounds and dollars and you'll notice about a 2% difference (after conversion), if your bank doesn't charge a foreign currency fee you could save a small amount by paying in pounds.
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Re: Online Purchases - good and bad experiences

Postby defy1 » Sat Aug 30, 2014 9:37 pm

nope don't think it was a conversion charge, as the charge wasn't even wasn't even on a separate line item. the order was place and payed in AUD
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Re: Online Purchases - good and bad experiences

Postby wgc138 » Wed Sep 03, 2014 2:50 pm

Bought a few things from CRC UK and after a few days waiting only to find to be missing 2 boxes. Aparently these boxes don't have a separate tracking number whereas Aust Post have said each box has a unique tracking number... Maybe its for one reason or another, but surely is inconvenient
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Re: Online Purchases - good and bad experiences

Postby Mattreush » Mon Sep 08, 2014 2:31 pm

Can anyone tell me who CRC usually use for delivery in Australia? is it Aus Post or one of the courier companies?
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Re: Online Purchases - good and bad experiences

Postby as7431 » Mon Sep 08, 2014 11:11 pm

as7431 wrote:
as7431 wrote:CRC - ordered and dispatched 22 July (with free shipping promotion), now more than 3 weeks and so sign of it. Sent email last night to start refund/resent process. Fortunately these were spares that I was not desperate for. My order before that took just over 2 weeks (again free shipping promotion). Perhaps time to shop elsewhere


Update: Forms filled out and replacements are on their way. Can't fault their after sales service.


Replacement goods finally arrived today - 3 weeks after they were sent. Total delivery time over 6 weeks. Good thing it was not urgent
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Re: Online Purchases - good and bad experiences

Postby denwol » Tue Sep 09, 2014 12:27 pm

Mattreush wrote:Can anyone tell me who CRC usually use for delivery in Australia? is it Aus Post or one of the courier companies?


Auspost for me
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Re: Online Purchases - good and bad experiences

Postby Boognoss » Tue Sep 09, 2014 3:14 pm

denwol wrote:
Mattreush wrote:Can anyone tell me who CRC usually use for delivery in Australia? is it Aus Post or one of the courier companies?


Auspost for me


Or DHL if you pay for the faster shipping.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Sep 10, 2014 3:53 pm

Wiggle - ordered some LQS gear, back, socks, tshirt.

3/9 - ordered and paid
4/9 - dispatched
9/9 - arrived

Happy.
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Re: Online Purchases - good and bad experiences

Postby cancan64 » Wed Sep 10, 2014 7:55 pm

Mattreush wrote:Can anyone tell me who CRC usually use for delivery in Australia? is it Aus Post or one of the courier companies?


Snailmail for me...unless its registered it always takes more than 3 weeks and comes via Aust Post
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Re: Online Purchases - good and bad experiences

Postby limbot » Wed Sep 10, 2014 9:26 pm

Ordered some Shimano MT34 shoes and some m520 SPDs on Thursday 4th evening. Realized I actually wanted the M530s so rang them first thing (8:30am) Friday morning. They fixed up the order and even waived the additional $4.99 to "upgrade" to the new pedals. I actually didn't get a shipping notice but it showed shipped in my account on Friday and they arrived today. Noice :)
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Re: Online Purchases - good and bad experiences

Postby SheikYerbouti » Sat Sep 13, 2014 2:50 pm

Bikebug - ordered a stem Thur afternoon, was in Nth Sydney store Fri late afternoon for pickup (5 min from home).
Item was cheaper than CRC and no charge for instore pickup.
Thumbs up.
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Re: Online Purchases - good and bad experiences

Postby the fat climber » Sat Sep 13, 2014 7:36 pm

Decent service from PBK this month. Had a 20% off code which I used for a pair of Conti gp4000s II's ($85 delivered),which were dispatched on the 2nd of this month,and in my hands last Tuesday (9th) morning. Only a week from PBK is borderline miraculous.
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Re: Online Purchases - good and bad experiences

Postby Ignoto » Mon Sep 15, 2014 3:43 pm

Pushys on free shipping to the Brisbane CBD

Order Placed - Sunday avo
Order Fulfilled - Monday 9:00am
Order Received - Monday 2:00pm

And the GF told me I should have gone to a LBS to get the stuff I needed!
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Re: Online Purchases - good and bad experiences

Postby cage » Mon Sep 15, 2014 6:15 pm

Merlin orders.

Ordered some TRP Spyre calipers on Thursday 21/8/14 but they only had 1 in stock. Bought that & put my name down for an email notification when more became available. The next day I get a email saying they have more... so I bought a second one. A week later, the first order arrives...pretty good me thinks.

Second order arrived Sat. 13/9/14...over 4 weeks later. :x
I'm thinking they didn't really get more in the next day but who knows... :?

I'm just lucky the bike wont be finished for a few weeks yet so all good I guess...this time.
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Re: Online Purchases - good and bad experiences

Postby kingswood » Mon Sep 15, 2014 9:06 pm

First order from Merlin Cycles.

I bought a pair of Trp Hy/rd's and a some gloves.
I paid the $20 premium postage fee, thinking it would be here in a week.
Just over 3 weeks to arrive. The premium postage was Royal Mail Signed for.
Live and learn. I was used to the courier service that Wiggle & CRC offer.
Other than that, Merlin were fine
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Re: Online Purchases - good and bad experiences

Postby nicomambo » Thu Sep 18, 2014 11:32 am

I'm planning to buy accessories online (overseas), and I'm wondering how easy (or hard) it is to claim warranties/returns.

Or is the price difference compared to an LBS too big that it doesn't matter anymore, and just buy another one?
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Re: Online Purchases - good and bad experiences

Postby Tzantushka » Fri Sep 19, 2014 9:00 am

Well I guess I should have read the feedback about Chain Reaction Cycles...

Their website promises delivery of 4-8 working days for Royal Mail (free shipping)
Ordered some pedals & cleats (ex-stock).
Shipped at the beginning of this month with no tracking facility on the package.
Nothing.
Sent an email to follow-up, and was told to wait 15 days, submit some paperwork and we will send some more.

OK, if I would have known it MAY take up to 15 days for delivery - then I would have ordered elsewhere / or paid for an express service.
For gods sake, don't promise one thing and deliver another!

And tracking! Why not offer tracking?!?!
It's not that expensive and gives buyer and seller peace of mind.
Last edited by Tzantushka on Fri Sep 19, 2014 10:38 am, edited 1 time in total.
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Re: Online Purchases - good and bad experiences

Postby fat and old » Fri Sep 19, 2014 9:21 am

Wiggle....tubes, brake blocks, socks etc. Ordered 5.50pm Thursday 11/9, arrived Melbourne 8.30am Monday 15/9. I could get used to this.
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Re: Online Purchases - good and bad experiences

Postby wgc138 » Fri Sep 19, 2014 9:52 am

Purchased a few things from Merlin and these were 'apparently' shipped on 1/9/14 with no tracking numbers and still haven't arrived. Its probably been the longest wait nearly beating PBR if it doesnt arrive by today.
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