Great Shopping Experiences
- Max
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Re: Great Shopping Experiences
Postby Max » Sat Nov 13, 2010 6:16 am
The full story is here on my blog. The long and short of it is that they helped me find a bike that would suit my needs, then spent a full day getting the fit right and making sure I was absolutely happy with the outcome. They really went above and beyond. I've bought parts and accessories from them in the past, but this is the first time I've bought a bike from them. I know where I'll be getting my next bike from! Very happy customer.
Max
Cycling is sometimes like bobbing for apples in a bucket full of dicks. - SydGuy
- snark
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Re: Great Shopping Experiences
Postby snark » Sat Nov 20, 2010 10:06 pm
I had a good chat for the first round of tyre kicking, where they asked lots of questions about what sort of riding I did. I've had a flat bar for about two years, and was looking for my first roadie.
I went back about three weeks later, and took one bike (a Trek) for a test ride. I probably spent about an hour and a half in the shop, again lots of questions, a good amount of time getting the test ride setup feeling good. We talked about a couple of options too.
The following weekend, I went back and test rode two other bikes (an Orbea and a different Trek). I'd guess between two and two and a half hours in the shop this time around. The second Trek they swapped wheels around with some up-specced wheels too before the test ride. Signed on the dotted line before leaving, and picked up the new bike this morning.
I was always made to feel welcome, and will definitely return here when upgradeitis returns.
Big thanks to Mike at Hendry's.
Cheers,
Simon.
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Re: Great Shopping Experiences
Postby Platypus » Mon Nov 22, 2010 3:19 pm
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Re: Great Shopping Experiences
Postby casual_cyclist » Mon Nov 22, 2010 3:21 pm
What kind of bike did your friend buy? (bonus points if you can post a picture!)Platypus wrote:My friend bought a bike at Woolys Wheels in Paddington (NSW) yesterday. We'd been to a number of other bike shops and found we were largely ignored or they just didn't listen to what we wanted. I have a good knowledge of bikes and I hate that many bike shop assistants assume that because I am a woman I don't know anything. It was pretty disappointing considering we had $1200 to spend there and then. The young lady at Woolys was great and was the first to really listen to what we wanted. The bike my friend bought was clearly the best we'd seen for her requirements so it was a no-brainer to buy it at Wooleys but if it had been a toss up with another bike shop I'd have chosen Wooley's because of the service and respect we were given. Other shops should take note: good service is really easy to give!
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Re: Great Shopping Experiences
Postby jpgibson » Tue Dec 07, 2010 5:28 am
I'd been to a number of other shops in Sydney but nothing came close to the attention and deal I got there. Well worth the time and petrol.if you're after a slightly to massively high end bike (2000 to 20000) ,this is the place to go.he stocks giant,wilier,cervelo,pinarello and stacks of 'stuff'.i can't recommend them highly enough..
- Jerry68
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Re: Great Shopping Experiences
Postby Jerry68 » Sat Dec 18, 2010 6:07 pm
Tried a reputable local chain which in fairness to them was flat out. I found a nice pair of Limar glasses on special for $70, (down from $130). I was all set to buy them but wanted to know how the lenses got changed first.
On waiting 15 minutes and asking a salesperson when he was free he didn't know either.
Out of frustration and without explanation he just walked off and we stood there for another ten minutes wondering if he was coming back. Meanwhile a line of people streamed through and got served one after the other beside us.
Needless to say we walked out feeling none too impressed.
A quick internet check revealed the same glasses for sale at Ideal Cycles in O'Connor at a more appealing $50.
Made the trip down there today. What a great place. Reminded me of some of the bike shops in Malaysia. More stock than floor space! They had 2 boards up behind the counter. One with old cycle related news clippings and the other with the old, (i don't know the correct term), face plates? from very early model bicycles - the small metal badges that used to adorn the front of the head tube. Very interesting anyway.
There was an old lounge chair adjacent to the counter with an old lycra clad cyclist sitting in it..... and a dog. Then a local drove past in his motorised bath-tub. I felt like I was home.
Anyway.... a friendly lady greeted me and presented me with my very own pair of shiny sunglasses. She went off to fetch the owner who kindly and promptly showed me how to swap the lenses. As a consequence they made a sale and I will definitely be back.
As for the first place..... not bloody likely.
Oh and special mention also to Mel at Bikeforce, Southern River. Great service there and great advice. Very happy to have that as my LBS, (although I am tempted by specials at other stores sometimes).
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Re: Great Shopping Experiences
Postby rennie » Sun Dec 19, 2010 5:56 pm
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Re: Great Shopping Experiences
Postby Bingis » Mon Dec 20, 2010 2:06 pm
Also the forks were significantly cheaper than c r c, hopefully a sign of increased competetiveness of Australian retailers.
- BigVin
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Re: Great Shopping Experiences
Postby BigVin » Tue Jan 04, 2011 6:31 pm
Just fired off an order today for some DA brakes from Ribble, expect them to arrive next week!
- GaryFM
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Re: Great Shopping Experiences
Postby GaryFM » Tue Jan 04, 2011 10:43 pm
They recently did some service work for me, quick, effective and on time. As a Nooby to cycling they have never made me feel like an idiot and always keen to impart knowledge.
It should be noted that they, like many other good LBSs, support local clubs including a Tri, MTB and Cycle Club.
Regards, Gary
- BigVin
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Re: Great Shopping Experiences
Postby BigVin » Mon Jan 10, 2011 4:04 pm
Excellent service!
- queequeg
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Re: Great Shopping Experiences
Postby queequeg » Tue Jan 11, 2011 12:45 pm
As an aside, which glasses did you end up buying? My latest set of cheapie glasses I use for commuting have cracked from the constant changing of the lenses, and I want to get something a bit more robust. For commuting I need a clear lens (winter night riding), plus at least one other glare reducing lens for day riding. If it also has a low light oragne lens then great, but not mandatory.Jerry68 wrote:Went looking for some decent riding sunglasses the other day with my brother as my 3 year old, scratched up, fog prone Oakleys had done their dash.
Tried a reputable local chain which in fairness to them was flat out. I found a nice pair of Limar glasses on special for $70, (down from $130). I was all set to buy them but wanted to know how the lenses got changed first.
- Jerry68
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Re: Great Shopping Experiences
Postby Jerry68 » Wed Jan 12, 2011 1:14 pm
http://www.bikeexchange.com.au/bikes/sh ... ve-over-50
So far so good. They come with three sets of lenses, (dark, clear and orange). Have tried the dark and clear so far with no problems. The lenses change easily once you know how and for $50 I feel they are great value!
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Re: Great Shopping Experiences
Postby triangle » Sun Jan 23, 2011 12:34 am
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Re: Great Shopping Experiences
Postby steveagle » Thu Feb 17, 2011 2:57 pm
Brad spent a good amount of time talking to each of us about our needs and wants when it came to mountain bikes. He sized up properly by giving us test rides in several bikes and observing out pedalling and body positions. This is not on a trainer but on the street behind the store. There is a pretty big difference between the two.
Where some stores recommended small bikes Brad took the proper steps and found the medium frames suited us better. All bikes sold are custom ordered so there is no pressure to sell the floor stock which mainly serve to demonstrate not just look pretty.
Having decided on the bikes Brad ordered all of them in on he Saturday. Testament to his service, the bikes arrived on Friday and Brad had them assembled and ready to go the following afternoon. He went through all the functions and settings for each bike (they were all slightly different), dialed us in, and answered all the questions we could throw at him. He even stayed back after normal working hours as the process was taking longer than he had anticipated. Despite this he was all smiles.
If you are looking for a Giant bike in Sydney, this is definitely the place to go.
- BigVin
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Re: Great Shopping Experiences
Postby BigVin » Mon Feb 21, 2011 2:30 pm
Excellent work Cyclestore!
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Re: Great Shopping Experiences
Postby Mustang » Sat Feb 26, 2011 8:38 pm
70 years young.
- CommuRider
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Re: Great Shopping Experiences
Postby CommuRider » Mon Feb 28, 2011 4:49 pm
They're part of a big chain store but these blokes are uber-friendly and helpful. No-nonsense advice and they just don't do basic repair and service. They're more than happy to acknowledge that Anaconda doesn't aim for the "top-end" but aren't awkward to give you suggestions of other places besides them. They know their limits and they know their customer base but happy to talk to more about specialised stuff.
Also saw a Ricardo being fixed while I was waiting. Looked nice. Suggestion: go on a weekday rather than a weekend.
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Re: Great Shopping Experiences
Postby steve-waters » Tue Mar 01, 2011 10:32 am
Ordered on Sunday afternoon and delivered on Tuesday morning (Brisbane to Port Macquarie) - essentially next day delviery.
Everything as ordered and very shiny.
Cheers,
Steve
MTB:TWE 29er, Fox Terralogic, XT, 3T and TWE wheels
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Re: Great Shopping Experiences
Postby booge » Wed Mar 09, 2011 3:15 pm
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Re: Great Shopping Experiences
Postby number21 » Sat Mar 12, 2011 8:23 pm
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Re: Great Shopping Experiences
Postby MDL » Sun Mar 13, 2011 1:42 pm
MDL
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Re: Great Shopping Experiences
Postby martinjs » Wed Mar 23, 2011 1:22 pm
Martin
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Re: Great Shopping Experiences
Postby hendez12 » Tue Mar 29, 2011 8:34 pm
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Re: Great Shopping Experiences
Postby pumapants » Thu Apr 14, 2011 3:35 pm
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