Questions about purchasing bicycles and parts
Ordered 3 items from Cell Bikes at about 2:30pm on Thursday.
Delivered to my desk at Brisbane Friday (today) 1:30pm!!!
Downside: they sent a 7-sp cassette instead of an 8-sp.
Jump on the website, email in quoting the order number and outline the problem.
Reply email 48min later stating correct item will be posted ASAP along with a return satchel for the other cassette.
Amazed and impressed to say the least. Great work by Cell bikes.
+1 ... Dealt with Chris when I bought my Lapierre Sensium. He also did my bike fit. Fantastic service, I was happy to drive from Cranbourne to Sunbury. Tyler was good to talk to for mechanical advice/info.
I truly believe Cell have an army of Automated Robots at their disposal that packs and ships their stuff out.
Just ordered something with their new website, but its stuck on "processing". You'd think with credit card it goes through almost instantaneously like other sites. Did this happen to you?
So bought a Serfas "Thunderbolt" tail light from Mc Bains in Hobart a few weeks ago. Anyhow, yesterday it died. I took it back to Mc Bains, immediately exchanged it for a new one and did not even ask me for a receipt or any proof of purchase. Best return experience ever.
Bought some bib shorts and socks from Babici (aussie clothing designer/manufacturer). Have been really impressed with the quality of the gear, and their service was outstanding. Recommended, particularly as an option to support buying Australian.
Sent an email to Highly Tuned Athletes yesterday about a problem I had with my Garmin Edge 500 and got a response in about 5 minutes then another email a few minutes later with morer options as to what to do. Sensible plain english helpful emails not broken english spambot generic answer emails
Amazing experience with Highly Tuned Athletes.
Ordered Garmin Edge 500 for $189 (with free shipping), dispatched an hour or so later, and received it the next morning.
Awesome work guys, and great price!
Cyclelink Bayswater- Great service and bikefit- Had a problem with Seat Tube slippage from a Venge purchased in store- Not only did they fix the problem but they opened up the shop on a Sunday just to get it done...Now that's what a local bike shop should be like. Plenty of other stores closer to home...none with service like this...My new LBS.
Just had my first run in with Wiggle reguarding this. Paid the extra $6 on a set of Assos Bibs. All my other order have come via DHL. This one has been sent via Aus Post? Go figure.
Currently waiting on a reply email after a live chat about what is the advantage of paying the extra post over the free if it comes via Australia post anyway.
Personal I think they have screwed up. The person on the live chat had to talk to a team member when i questioned this order vesr my previous orders.
Made two purchases separately at the same time recently from Wiggle, without shipping fees (i.e. just whatever the automatic shipping is).
One came within a couple of days by DHL. Fully tracked etc.
The other came almost a week later by Auspost....
Not complaining - was relatively quick for both, turned up perfect as always. just a little odd...
A big thumbs up to Pushy's!
Saw an item in one of their online ads that I wanted, checked prices and ordered last Sunday. It arrived Thursday night.
GP4000s 25mm, Time RXS Cleats at prices comparable to UK online sites plus fast delivery and Aussie owned (I think!).
For anyone in the Lake Macquarie/Newcastle area, may I highly recommend 'Newcastle Cycle Service' at Broadmeadow, should something ever go awry with your bike.
I bought a new chain and cassette from PBK and installed them myself (despite being fairly horrible with mechanical stuff ). Anyway, no matter what I tried, I couldn't get the gears to shift smoothly. Gave up and took it into the shop on Tuesday morning. It was ready to be picked up all of two hours later. When I went to collect it, the guy there took the time to explain to me why it wasn't working properly, what he did to fix it and so on. Even gave me a bit of advice about my saddle position as he had noticed it when he was working on the bike.
Sensational customer service and a fantastic price! Next time I have any troubles with the bike, I'll be heading there for sure.
+1 from me - great service and very fast (& free) shipping on a wheelset I ordered last week. Called them twice with dumb questions before ordering and they were very helpful. Price was significantly cheaper than anywhere else I could find too. Wish I'd stopped by more often when I lived in Canberra!
Prices in-store are dearer than online but they do have a good product range in-store
I ordered about 20 items from http://www.wiggle.com.au last friday afternoon. Thought nothing of it as it takes around 7 working days usually.
Then on Monday 11am, got back to my desk and there was a box!!
I rarely get shocked and surprised, but that was one of them moments. I thought they maybe separated the order and just sent one item locally, but no every item was there, and it came all the way from the UK. Thats literally next working day, half way around the world!! Incredible service.
Another bunch of kudos for the team at Giant Sydney (Joe and others).
I went in there looking at a track bike. Unfortunately, the manufacturer no longer has them. Regardless of that, they still gave me some useful hints and pointers.
Cycle Path, the bike shop here in Bright have been fantastic this week. I always drop in to say hello but this trip I have needed to call on their services a few times.
Their service is great - under promising then over delivering. They have an incredible assortment of stuff. And they have been amazingly generous of spirit - great blokes!
Not sure if this is the right thread but just noticed today heading to Westfield Chermside that 99 bikes have closed their store there. Now replaced by a pet barn or something. When did this happen? Always handy to grab a few consumables if I needed it.
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