Cycling Express - New online shop to compete with UK....

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Re: Cycling Express - New AUS online shop to compete with UK

Postby thomashouseman » Thu Aug 01, 2013 10:32 am

Ahh the beauty of foreign spam laws. (or lack of)
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by BNA » Thu Aug 01, 2013 11:16 am

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Re: Cycling Express - New AUS online shop to compete with UK

Postby Xplora » Thu Aug 01, 2013 11:16 am

Put them on block. Easy. Realistically, blocking is a far more destructive way to stop them, it prevents future corro, not just the subscription ;)

Cell FTW.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby jasonc » Thu Aug 01, 2013 11:24 am

Xplora wrote:Put them on block.


Spamgourmet trumps "blocking" them

the problem with "blocking" them is they may have spared your email address. with spamgourmet you can see exactly who has shared your email address
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Re: Cycling Express - New AUS online shop to compete with UK

Postby AUbicycles » Thu Aug 01, 2013 2:46 pm

Let me tell them - I got two emails and accept the error though will let them know that they should ensure that unsubscribed people remain unsubscribed.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby munga » Thu Aug 01, 2013 5:44 pm

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pitty43 wrote:Thanks all for your help. Better change my Gumtree add now.

https://www.facebook.com/groups/retroclassiccycling/
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Re: Cycling Express - New AUS online shop to compete with UK

Postby jamesn184 » Thu Aug 01, 2013 7:49 pm

do they still have a retail store in Bayswater Melbourne?
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Re: Cycling Express - New AUS online shop to compete with UK

Postby BrownBike » Thu Aug 01, 2013 7:50 pm

Hahaha... Actually I just hope they're not - at least not until they ship my stuff :(
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Re: Cycling Express - New AUS online shop to compete with UK

Postby AUbicycles » Fri Aug 02, 2013 10:22 am

CE got back - as you can guess, it was simply an error that two mails were sent instead of one. I also mentioned about unsubscribed (ex-subscribers) receiving and assume that they will be able to correct this.

Dear members, remember to be nice - it is your choice where to shop and as CE are in the relaunch phase, lets give them the constructive support that helps them to improve.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby Ross » Fri Aug 02, 2013 1:40 pm

Got an email from them early yesterday morning with my discount code, too late as I had placed my order days ago. Hopefully it stays valid for a while and if this transaction goes smoothly then I might order again.

For anyone interested...Code: PM00001 Sale: 10%
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Re: Cycling Express - New AUS online shop to compete with UK

Postby Ross » Fri Aug 02, 2013 6:46 pm

A bit peeved that the "save $10" code that was belatedly sent to me is now a "save 10%" and that the "24 hours only" specials that I rushed to order are still current a week later, so I'm out of pocket $100 because of all this. :evil:
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Re: Cycling Express - New AUS online shop to compete with UK

Postby AUbicycles » Fri Aug 02, 2013 11:14 pm

Post on their facebook page. It is no fault of anyone really but asked them humbly if they want to show you how much they appreciate your business. Worth a try.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby thomashouseman » Sat Aug 03, 2013 7:12 am

Woke up to this:

https://www.dropbox.com/s/jq8kfdojrysbx0n/CE.jpg

It even has someone else's email address in there!
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Re: Cycling Express - New AUS online shop to compete with UK

Postby HAKS » Sat Aug 03, 2013 9:22 am

I got four emails from them this morning. 1 landed in Junk folder, the other 3 in my inbox. All the same email.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby santacruzscott » Sat Aug 03, 2013 9:43 am

Wow , lucky me I only got 2 :lol:
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Re: Cycling Express - New AUS online shop to compete with UK

Postby Ross » Sat Aug 03, 2013 9:49 am

HAKS wrote:I got four emails from them this morning. 1 landed in Junk folder, the other 3 in my inbox. All the same email.


Pffftt only four...I got nine!

The other problem I appear to have now is the courier (TNT) left a card in my mailbox saying they tried to deliver my order but of course I was at work. The card says a signature is required. Just spent (wasted) 10 mins on TNT website trying to arrange re-delivery but it seems I have to be home to sign for the parcel, they won't leave it without a signature like the option that every other courier I've ever dealt with has. I haven't got the time to take a day off work and sit around home all day and wait for a courier and getting it delivered to work is not an option. Nor is picking it up from their depot which is ~30km away. So it looks like I will have to contact CE and arrange to have goods sent back and my money refunded.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby 2wheels_mond » Sat Aug 03, 2013 11:45 am

I only got 2 as well, but by geez, they've got a lot of crap to sort out. Besides, by being based overseas now, I feel like there's no reason to choose them over say, Wiggle or CRC now.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby MarkG » Sat Aug 03, 2013 1:26 pm

I got 4 too
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Re: Cycling Express - New AUS online shop to compete with UK

Postby Dr_Mutley » Sat Aug 03, 2013 1:37 pm

jacksonho wrote:The new relaunch seems to have issues. Due to poor customer service I unsubscribed from their mailing list months ago and now I have been spammed twice this morning with no way of unsubscribing.


Yeah me too... Wnakers...
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Re: Cycling Express - New AUS online shop to compete with UK

Postby Xplora » Sat Aug 03, 2013 1:40 pm

Rossco, that sucks! They really REALLY should be telling you if there are any requirements for couriers before the sale (if not legally, then just plain customer service)
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Re: Cycling Express - New AUS online shop to compete with UK

Postby scotto » Sat Aug 03, 2013 3:29 pm

Cell FTW and I've found bike bike bug at north Sydney to have a large stock , easy online shopping and good prices, also they're Australian .
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Re: Cycling Express - New AUS online shop to compete with UK

Postby bollo » Sat Aug 03, 2013 4:52 pm

yep i am getting there showtime to not happy :evil:
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Re: Cycling Express - New AUS online shop to compete with UK

Postby AUbicycles » Sat Aug 03, 2013 11:39 pm

I only got two emails - it is a bit screwed up, first one had a different email address in it and titled "cyclingexpress01" (and with no plain-text content) while the second one was actually to my email address titled "Check Out Our Brand New Site!" however with no (i.e. broken) replyto address and a broken image at the top and a few more down the bottom.

It is highly irregular that after the first duplicate "Welcome" emails on Aug 1. that this is still in test-phase with 'live' customers.

From my side - I am still interested to see what updates or changes will happen with the relaunch and did try to take a look at their 10% price match guarantee to see the conditions however it is unfortunately linking to a 'membership signup' page so I can't find out more. I logged in though it seems that the old site data is not completely migrated to the new one - contact details yes though not past order details and some other details. May just be a matter of time.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby eeksll » Mon Aug 05, 2013 12:08 am

Dr_Mutley wrote:
jacksonho wrote:The new relaunch seems to have issues. Due to poor customer service I unsubscribed from their mailing list months ago and now I have been spammed twice this morning with no way of unsubscribing.


Yeah me too... Wnakers...


Iikewise unsubscribed a while back but have got a few this past couple of days.

Shouldn't unsubscribing actually remove me from the database? clearly they still have my details.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby AUbicycles » Mon Aug 05, 2013 9:57 am

I called this morning and clarified that Cycling Express are still a 100% Australian Owned company. As a customer I am interested to know and understand that it is just the logistics which is now off-shore in China.
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Re: Cycling Express - New AUS online shop to compete with UK

Postby Xplora » Mon Aug 05, 2013 10:05 am

Similar to DX.com I am guessing. Dropshipping from the distributor is probably here already, we just don't necessarily recognise it... now if they could just be CHEAP. :lol:
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