Questions about purchasing bicycles and parts
http://www.news.com.au/business/your-bu ... 6607041430
In this case it's not a LBS but a food shop, but what is your view on this? Should the shop charge for just looking? What if it was a LBS? Many of us have been guilty of going to a LBS and asking about this part or that part and if it is compatible with existing parts or trying on clothing or shoes and then going and buying it online instead.
Don't think so.
My 'just browsing' is normally just to fill in a bit of time, or to just have a stickybeak to see what products are stocked. If I am just browsing I will tell the saleperson so and expect no assistance, if the staff are up for a chat and not busy that is their marketing opportunity, not my problem. If I am going to try on shoes/clothing I will not then put the item back and purchase online, that's just rude.
The other technique is to research the appropriate product online then IF instore ask about the price they will do. ie I give them the opportunity to get close in price, and make the purchase as appropriate for me. However I do not frequent LBS's.
Not a chance.
Pick 'n' Payless (auto wrecker in Sydney metro) charges $2 to enter the grounds.
What a great new business innovation !!
......if you want to lose more sales
But at least the parts you do pull aren't that much of a rip off from my experience.
Btw, a pick and payless for bicycles might be a good business idea but would probably be littered with BigW/KMart bikes with useless bits on it.
I wouldn't be surprised if that shop gets trolled beyond belief in the coming days, especially with Redit's involvement. The owners will then remove the sign and amend their attitude.
Change your business model if you don't like it. Evolve or die.
It's a stupid idea in that guise, but the People's Supermarket had a similar initiative where you'd get lower prices by becoming a member first (and working there).
Paying to browse is doomed to fail, but creating a community around your shop (especially if you derive income from it) isn't such a bad idea.
So where's the need to charge all the customers? Just don't deal with those particular "rat bags". If she is correct then she is either a right idiot or she is not right in what I quoted above.
I remember that ski shop that was charging $50 to try on their ski boots as people were going in to size up the brand and them buying them on line.
That I can kinda sympathise with.
Charging people to go in and browse tho is a bit of a step too far.
I also notice this new policy came in to effect on Feb 1st, so I wonder how old the story is (Slow news day) or how well it's been received in the ensuing two months..
good rebuttal of the business strategy behind the $5 browsing fee contained at this link:
http://boingboing.net/2013/03/26/store- ... ee-to.html
I wouldn't shop there...
I still do more buying at my LBS than online because of the service and advice they give me... It costs about 10% more, but it is worth it to get the right thing and to have local support 600m from home.
If they had charged me to enter, I would have gone elsewhere.
What would make more sense is $5/5mins of face to face consultation time. Free with any purchases in the shop.
If I got useful face time help or got clothing sizes then yes I would. $5 guilt money would make me free of guilt
but no, not just for general browsing.
if thats 10% more than online, you would be visiting the cheapest LBS in Australia.
With the attitude of calling shoppers "ratbags" when they don't buy, ouch. Now there is a strategy of creating an elite service/product but you have to generate this level of desirability and for a grocery store, I would expect this hurdle would lose business.
I would expect the business to fold in the not too distant future. Of course, she would continue to blame the shoppers and Coles.
I just looked at the posted sign. What is shows is that the NON-PROBLEM person who buys pays for the "ratbags". How does that solve the problem of those who get free advice and then buy elsewhere?
WT?. Is this business person totally brain dead? Or just most of the way there?
She is charging the wrong customers!
While I would'nt pay an entry fee at a bike store, I don't go to the LBS to browse. If I go to an LBS it is for a particular purpose, usually a purchase, I might then look at whatever else they have.
When I see people browsing at the LBS they are usually looking at new bikes, a much higher priced item than the average item at a specialty food store.
Given that this particular store is on the uber side of speciality, gluten free foods no less, comparing her circumstances to an LBS is a bit like apples and oranges. For her business I think the lady has a valid point.
Perhaps there are more tactful ways to make her point, ie listing her prices versus Coles or Woolworths.
$5 to browse? No, not at all. I'll shop at an LBS that I trust. Over the years, strangely enough, it has been one of the more expensive LBSs in Sydney that has consistently given me good deals, and so I go back to them most of the time unless they don't have what I want.
A token fee for quality advice if I don't make a purchase on the day? Likely, but how can I determine the quality of the advice?
Lol, no brisbane lbs has exactly what i want ever anyway. I ring ahead to see and they only say yes half the time so i go online. Oh and who would try on shoes in a shop and then buy them online? Someone who doesnt have any sense of decency...
That'll be the last nail in her financial coffin if she keeps it up.
Free advice islet of business and the Internet is just a competitor like the shop up the road......no different, adapt, innovate, compete or close......
Someone who tries on clothing at a retail store only to order that product on-line has very questionable morals.
Yes, like someone I know who spent hours with the lbs salesman, sizing up a new Bianchi, only to buy it online.
Very poor form indeed-
Good article thiough I disagree with some of the punter comments about there being little overheads for online shops. Online shops still need to have stock, still need a premises to hold this stock in, still need telephones, need computers and IT support arguably more than B & M store, need staff to take orders, need staff to pack orders as well as staff to do the usual office admin tasks (HR, AP/AR etc). So where are all these cost savings?
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