On One / Planet X experiences?

User avatar
Posts: 78
Joined: Wed Aug 22, 2012 8:30 pm
Location: Perth, WA.

Re: On One / Planet X experiences?

Postby Jonno » Fri Apr 26, 2013 2:35 pm

Thanks for clearing that up Ron.

On a side note: I had called customs earlier and they said that the FTA only applies when the bicycle is wholly made in the USA (I don't see how that is possible when factoring in components).

Marty Moose
Posts: 1418
Joined: Sun Jan 17, 2010 7:00 pm
Location: W.A

Re: On One / Planet X experiences?

Postby Marty Moose » Sat Apr 27, 2013 12:04 pm

Ordered a bike on the 18th of this month shipping should have been yesterday will keep people informed how I go. Its a track bike btw :) :)


Posts: 5
Joined: Sat Apr 20, 2013 2:07 pm

Re: On One / Planet X experiences?

Postby avexdevil » Sun Apr 28, 2013 9:12 pm

i posted in a thread intended for the wiggle shoppers earlier in the week but heard no response, thought I might give this thread a go since planet-x is from the UK too.

long story short, ordered a complete valued at $1,462 (discounted) and the DHL shipment has already arrived in Perth late last Friday. Status is currently on a clearance event, and I'm not too sure if I should be pre-emptive and fill out a import form? Or will this be done by DHL? And how will I go about paying the GST and import duty (if applicable, heard completes aren't slapped with these charges)?

Any help appreciated!

User avatar
Posts: 10316
Joined: Mon Aug 24, 2009 2:08 pm
Location: If you need to know, ask me

Re: On One / Planet X experiences?

Postby RonK » Sun Apr 28, 2013 9:24 pm

Just wait - it will either be delivered, or they will contact you first for payment.

With luck yours won't be one of the random packages inspected, and you won't have to pay anything.
Cycle touring blog and tour journals: whispering wheels...

User avatar
Posts: 3562
Joined: Fri Apr 15, 2011 5:55 pm
Location: Two Rocks, WA

Re: On One / Planet X experiences?

Postby rifraf » Sun Apr 28, 2013 10:41 pm

rifraf wrote:
Marty Moose wrote:I've enjoyed this thread as I'm about to buy a Planet X track bike I think, cheers to the OP and the feedback.


Hi Marty Moose,
as much as I'm really miffed at receiving incorrectly described fenders, I do acknowledge On-Ones willingness to assist and communicate which are both very important attributes of good service.
Due to my experiences with them putting right my purchase of said fenders which went pear shaped during
the buying/site registration process I fully expect there to be an amicable outcome.

I'm a little sore having had such a frustrating purchase experience compounded by an incorrect description and a general impatience with delivery times.
However tomorrow I'll be less focused on the problem and more on the solution.
I'm confident in the desire of On-One to retain me as a repeat customer and to offer a solution that works somewhat for both of us.

I've seen enough positive outcomes in this thread to say go for it.
I wouldn't let one tale of frustration get in the way of buying a bike frame you like :D

On-one provided me with a refund.
"In Full" including "all" postage costs.
They kept me informed via email during the process.
A thoroughly professional outcome, I hold their example as a "What should happen" when things go wrong.
I was understandably disappointed with the initial problem but I've received my funds in full, with no request
for onward posting of the item anywhere. (I get to keep the fenders)
I've nothing to complain about and am very happy with their resolution.
Just in case anyone wondered. :D
Surly Ogre, Carry Freedom Y-frame Trailer, Extrawheel trailer.

Posts: 42
Joined: Sat Jun 07, 2014 1:26 am

Re: On One / Planet X experiences?

Postby chillimagnum » Tue Jul 29, 2014 3:50 am

rifraf wrote:My computer popped up a message to tell me it was possible others could see my info and did I want to proceed. I thought perhaps I'd go with the paypal option after all so pushed cancel.

Sorry for digging this up was looking for fender solutions. Even still over a year later some online bike stores (On One now seems ok) do not have a https link on the credit card payment page which means any details sent are not encrypted and can be intercepted.

Anything sent or received over http (without a https link) can be intercepted and/or modified. That includes logging into a forum (like this one).

As a general rule for online shopping I start by typing (or using a bookmark) https://www.on-one.co.uk and try stay within https for the entire shopping session. Some sites will redirect back to http not sure why since technically it is not bloody difficult.

Who is online

Users browsing this forum: No registered users