wiggle.com.au

Questions about purchasing bicycles and parts

wiggle.com.au

Postby bollo » Wed Jun 26, 2013 3:42 pm

hi all does anybody know when buying online from wiggle.com.au is it sent from Australia or England ?
2013 Cube Lightning HPC SL Race
2012 Merida Scultura Evo 905
User avatar
bollo
 
Posts: 498
Joined: Tue Feb 07, 2012 4:35 pm
Location: St Clair

by BNA » Wed Jun 26, 2013 3:45 pm

BNA
 

Re: wiggle.com.au

Postby im_no_pro » Wed Jun 26, 2013 3:45 pm

UK. Domain name only indicates where the website is registered.
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
User avatar
im_no_pro
Super Mod
Super Mod
 
Posts: 5707
Joined: Thu Oct 23, 2008 9:29 pm
Location: Geelong

Re: wiggle.com.au

Postby bollo » Wed Jun 26, 2013 3:48 pm

ah ok cheers mate
2013 Cube Lightning HPC SL Race
2012 Merida Scultura Evo 905
User avatar
bollo
 
Posts: 498
Joined: Tue Feb 07, 2012 4:35 pm
Location: St Clair

Re: wiggle.com.au

Postby im_no_pro » Wed Jun 26, 2013 4:04 pm

bollo wrote:ah ok cheers mate


No worries. AFAIK they do local returns (at least I think it was Wiggle). probikekit have an .au domain now also and torpedo7 have had one for ages (although these days they may do some things out of Melbourne)
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
User avatar
im_no_pro
Super Mod
Super Mod
 
Posts: 5707
Joined: Thu Oct 23, 2008 9:29 pm
Location: Geelong

Re: wiggle.com.au

Postby Summernight » Wed Jun 26, 2013 4:06 pm

They do have an Australia warehouse that stocks some of their items (or they may bulk ship to that warehouse common items that have a high turnover) and you can send some returns to an Australian address.
User avatar
Summernight
 
Posts: 1696
Joined: Mon Oct 08, 2012 2:40 pm
Location: Melbourne

Re: wiggle.com.au

Postby nickobec » Wed Jun 26, 2013 4:08 pm

I have a feeling it is shipped to Australia in bulk, ie goods from Portsmouth, get packed there, all parcels to Australia go in big box, which is sent to Australia by other means, then unpacked and enters the postal system in here.

Which is why Wiggle are faster than the other usual suspects (Ribble, PBK, CRC, Planet-X etc) at the moment, except Evan using DHL.

As for for some reason, Royal Mail is slow to Australia at the moment not the 5 to 7 days advertise, or even 10 to 14 days usual, but 17 days plus.

My partner buys get 1 or 2 parcels from the UK each week and keeps track of these things.
Last edited by nickobec on Wed Jun 26, 2013 5:01 pm, edited 1 time in total.
User avatar
nickobec
 
Posts: 1459
Joined: Thu Mar 26, 2009 11:51 pm
Location: Perth or 42km south as the singlespeed flies

Re: wiggle.com.au

Postby im_no_pro » Wed Jun 26, 2013 4:10 pm

nickobec wrote:I have a feeling it is shipped to Australia in bulk, ie goods from Portsmouth, get packed there, all parcels to Australia go in big box, which is sent to Australia by other means, then unpacked and enters the postal system in here.


That would make sense.
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
User avatar
im_no_pro
Super Mod
Super Mod
 
Posts: 5707
Joined: Thu Oct 23, 2008 9:29 pm
Location: Geelong

Re: wiggle.com.au

Postby ray » Wed Jun 26, 2013 11:37 pm

I asked them the other night on the online chat what was the difference between the UK site and AU site (got annoyed of the question on the bottom always asking if I want to shop from the AU site instead). The AU site defaults to $AUD and only list items that can be shipped to Australia.
ray
 
Posts: 176
Joined: Mon May 02, 2011 11:05 pm

Re: wiggle.com.au

Postby IncognitoMosquito » Thu Jun 27, 2013 10:31 am

I normally order from the .com.au site but usually the stuff I have ordered comes direct from UK - you can track the progress of your order on DHL if you are really weird like me. Delivery has always come direct to me from the DHL customs clearing at the airport. I have never selected anything other than normal delivery and it comes in about 5 days. I ordered a set of wheels on a Friday and they rocked up on Monday morning which was pretty impressive.

They do hold some stock here in Oz on the east coast and you can return things to that address I believe. With my last order I had a picking error which I emailed them about at 5.30pm NSW time. Next morning I had a delivery of the missing item which was obviously in stock here.

Very happy with their service and delivery.
IncognitoMosquito
 
Posts: 43
Joined: Mon Mar 25, 2013 5:16 pm

Re: wiggle.com.au

Postby blixpho » Thu Jun 27, 2013 10:49 am

ordered tires and they came from melbourne.
blixpho
 
Posts: 13
Joined: Mon Feb 11, 2013 2:38 pm

Re: wiggle.com.au

Postby Mylotian » Sat Jun 29, 2013 2:40 pm

Be careful when ordering clothes from Wiggle I got hit with a 50% restocking fee when something I purchased was the wrong size and when I queried this they virtually ignored me.
Last edited by Mylotian on Sun Jun 30, 2013 8:29 am, edited 1 time in total.
Image
Mylotian
 
Posts: 30
Joined: Tue May 21, 2013 3:13 pm

Re: wiggle.com.au

Postby Stepr » Sat Jun 29, 2013 6:40 pm

have seen various clothing items when on "special" more expensive on the wiggle .au domain site compared to the .uk site - just need to shop around I guess.
Stepr
 
Posts: 184
Joined: Fri Jul 30, 2010 10:32 pm

Re: wiggle.com.au

Postby Roadie » Sat Jul 06, 2013 10:31 pm

Does anybody have trouble accessing wiggles site or is it just because I'm using an ipad. I get their emails and when I open them I get a list of their site choices but can't get past that point.
Roadie
 
Posts: 33
Joined: Thu Sep 13, 2012 8:30 pm
Location: Townsville

Re: wiggle.com.au

Postby AUbicycles » Sun Jul 07, 2013 12:24 am

Mylotian wrote:Be careful when ordering clothes from Wiggle I got hit with a 50% restocking fee when something I purchased was the wrong size and when I queried this they virtually ignored me.


Interesting - in purchasing from the UK it means Aussie customers have rights as per UK law, but I don't know what they are when it comes to ordering the wrong size. In Australia some retailers provide incorrect information to avoid returns (eg. no refunds where customers may have the right to a refund). It would be interesting to know what your customer rights are in this case based on UK law.

As a customer, I would readily accept postage costs however if an item is in original condition and unopened then I also wouldn't want to pay a surcharge. A different story though if the item was opened / tried as I see a difference between online and instore where a local bike shop will (may) allow gear to be tried first. That said, I know a popular overseas shoe and fashion retailer that is doing amazing business, they allow gear to be tried and returned if the customer doesn't like it or it doesn't fit at no cost and with a full refund. This trust - and for customers a real motivator and they end up buying more.
User avatar
AUbicycles
Site Admin
Site Admin
 
Posts: 9191
Joined: Tue Aug 23, 2005 2:14 am
Location: Sydney

Re: wiggle.com.au

Postby KenGS » Sun Jul 07, 2013 4:35 pm

It depends what is meant by "the wrong size"
My recollection from my time in the UK is:
If they delivered an item which is a different size to that ordered then clearly "not fit for purpose"
If they item is the size as ordered but you made a mistake, then you can return unopened at your expense and get a refund as a "cooling off" provision
If the item is the size as ordered and you try it on and don't like it then "caveat emptor"

I suspect retailers who allow you to "try and return" have a big margin on their sales. You don't get something for nothing. This is a bit like goods that come with a "lifetime replacement guarantee"
--Ken
Helmets! Bells! Rego!
User avatar
KenGS
 
Posts: 1461
Joined: Thu Sep 10, 2009 10:31 pm
Location: Rosanna, Victoria

Re: wiggle.com.au

Postby skull » Sun Jul 07, 2013 7:25 pm

blixpho wrote:ordered tires and they came from melbourne.


same
User avatar
skull
 
Posts: 1690
Joined: Thu Oct 11, 2007 9:48 pm

Re: wiggle.com.au

Postby Xplora » Sun Jul 07, 2013 9:26 pm

On Ken's comment, if you buy Bont shoes in Aus, they will often send two sizes to the shop to ensure you get the right fit. Seems a bit crazy, but if you are going to pony up 300 for a pair of shoes, it is probably cheaper to just send both boxes at once and let the retailer keep or return the second pair. It's not bargain basement stuff... but you are dealing with the aussie margin ;)
Xplora
 
Posts: 6269
Joined: Fri Dec 10, 2010 11:33 pm
Location: TL;DR

Re: wiggle.com.au

Postby plasmapuff » Wed Jul 10, 2013 6:38 pm

Best to have them charge you in pounds and then use something like 28 degrees master card for a no fee currency conversion (basically same as XE rates).

Save a easy 3-5% everytime as the AU currency conversion they offer has a % fee included.
User avatar
plasmapuff
 
Posts: 179
Joined: Sat Aug 23, 2008 3:45 pm
Location: Brisbane

Re: wiggle.com.au

Postby dajackal » Thu Jul 11, 2013 9:30 am

but they allow the use of amex so if i include the rewards there isn't much difference paying in AUD
dajackal
 
Posts: 69
Joined: Tue Apr 30, 2013 1:40 pm


Return to Buying a bike / parts

Who is online

Users browsing this forum: Ross, WAlion



Popular Bike Shops
Torpedo 7 Torpedo7 AU
Ground Effect Ground Effect NZ
Chain Reaction Cycles CRC UK
Wiggle Wiggle UK
Ebay Ebay AU

“Bicycles BNA Twitter
“Bicycles BNA Facebook
“Google+ BNA Google+
“Bicycles BNA Newsletter

> FREE BNA Stickers
> BNA Cycling Kit