Claiming GST and duties back on a new bike returned to Wiggle

JEF Perth
Posts: 1
Joined: Wed Oct 25, 2017 6:51 pm

Claiming GST and duties back on a new bike returned to Wiggle

Postby JEF Perth » Wed Oct 25, 2017 6:53 pm

Hi folks, I would really appreciate any ideas as to solutions on this one as currently I feel like I'm living in a cycling nightmare version of Groundhog Day.

The scenario:
Purchased a bike from Wiggle. As it entered Oz I got a call from DHL asking to pay GST and other duties (c$350) in order for them to be able to deliver it to me. That happened the next day. Unfortunately parts on the bike were not as advertised which I raised with Wiggle who offered a full refund (on what I paid them, not the taxes/duty). DHL arrived the next day and 2 days later Wiggles money arrived back on my credit card........

The problem - how to claim some or all of the GST/Duties back?:
Wiggle said it was DHL's issue as I paid the GST to them > DHL said it was a Customs issue > Customs said it was an ATO issue > The ATO said it was a DHL issue > Who said it was a Customs issue.......etc, etc

So far I have done 3 full circles, escalating each time, and I am still none the wiser not any closer to getting any money back!

I can't imagine that I am the only person in Australia who has ever returned a bike to Wiggle (or another overseas retailer) and then tried to get some of the tax back.

User avatar
queequeg
Posts: 4800
Joined: Thu Dec 17, 2009 10:09 am

Re: Claiming GST and duties back on a new bike returned to Wiggle

Postby queequeg » Thu Oct 26, 2017 12:30 am

This might be a good place to start:
https://www.border.gov.au/Busi/Duty/Refu
'11 Lynskey Cooper CX, '00 Hillbrick Steel Racing (Total Rebuild '10), '15 Cervelo S5

Stuntman
Posts: 63
Joined: Wed Sep 09, 2015 2:11 pm
Location: Newcastle

Re: Claiming GST and duties back on a new bike returned to Wiggle

Postby Stuntman » Tue Oct 31, 2017 2:29 pm

If you paid the duties on a credit card, and cannot get joy from DHL, etc raise a dispute with your CC provider.
Vivente Randoneur SHB, Giant Anyroad, Merida Big Nine, 1990 Miyata 414, 1978 Peugeot Mixte, Brumby Tandem

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