That was my experience with Bike24 and Sigma Sport ... learnt an expensive lesson and will not go near Sigma Sport products again and will think carefully about buying products from German retailers where there is a reasonable chance of needing warranty support.Arapiles wrote:My experience has been that whilst the UK retailers like Wiggle will immediately replace something that is faulty with a new product, with no quibbles, the German retailers will get you to send it back to them, whereupon they will send it to the manufacturer who will check/repair etc and then send it back to the retailer who will send it back to you. All that takes time - in my case a B&M light I sent back to the retailer was lost by them and eventually got back to me about 6 months later - unreplaced and unrepaired because the manufacturer said there was no problem with it.
Andrew