Online Purchases - good and bad experiences
- MarkG
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Re: Online Purchases - good and bad experiences
Postby MarkG » Thu Sep 05, 2013 1:25 pm
- CELL Bikes
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Thu Sep 05, 2013 3:23 pm
jandb, yes mate! Haha, yeah...we're not doing dual-suspension 29er's (yet). Thanks for looking and for the consideration though!jandb wrote:I did have a look at both Cell & Bicycles Online but neither currently has a 29" dual-suspension bike avail which is what I'm after. Both have good bikes at great value though.
Good luck with your FELT! Ride safe and have fun!
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- twizzle
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Re: Online Purchases - good and bad experiences
Postby twizzle » Thu Sep 05, 2013 3:40 pm
On a positive note, my order from Cell arrived today, ordered on Monday, no issues with availability or communication.
...real cyclists don't have squeaky chains...
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Re: Online Purchases - good and bad experiences
Postby lobstermash » Thu Sep 05, 2013 5:42 pm
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Thu Sep 05, 2013 5:54 pm
Feel your pain lobstermash. I've been waiting for over 2 months for a cowboy hat to arrive (for a party). That party was 1 month ago (sigh).lobstermash wrote:The pitfalls of ordering online, eh? Cheaper, but nothing ever quite arrives when you need it!
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Re: Online Purchases - good and bad experiences
Postby lobstermash » Thu Sep 05, 2013 7:24 pm
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Re: Online Purchases - good and bad experiences
Postby cilia3030 » Sat Sep 07, 2013 2:58 pm
Read this before placing any orders with Probikekit !!
Before I commence with my story, I bought my first bicycle item from ProBikeKit, some 2 years ago and since then have purchased many other items, until this week.
The item I purchased was a set of SRAM RED 22 Levers and Brakes. Well, this is what I thought I had purchased until I received my package early last week.I opened the package and found 'Levers' only. Now before everyone says did you read the product description before making the purchase. I did better than that, I received via email two confirmations from two different ProbikeKit staff that the item did also include Brake Calipers. Based on that information I went ahead and purchased the item.
Upon receiving the package and realising the missing Calipers, I sent Probikekit Customer Service (via there web page, as they do not advise there email address) advising them of the missing item and also rang them. This didn't do much good as the Customer Service Area had no idea and was waiting for confirmation from their warehouse. Rang again the next day, sent emails, still nothing. On the third day I received an email from the Customer Service Area requesting that I return the product back as it did not include the Calipers.
As you can imagine I was very disappointed and angry, especially when I had specifically asked not once but twice if the calipers were included. What really made me angry is that I have to wait for my refund (for the cost of the product and postage) on a issue that I was not the cause of.
My response to them was that I expect the delivery of the Calipers as per contract of sale. I am yet to receive a response. Based on how long they took just to respond to my original query I don't expect a quick resolution. I have asked for the matter to be escalated, however that is a difficult process also. Last time I use these jokers !!
The Matter remains open.....
- singlespeedscott
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Sat Sep 07, 2013 4:12 pm
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Re: Online Purchases - good and bad experiences
Postby antipodean » Sat Sep 07, 2013 8:42 pm
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Re: Online Purchases - good and bad experiences
Postby jcjordan » Sat Sep 07, 2013 8:44 pm
They also seem to have better stock levels.
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Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Sat Sep 07, 2013 9:25 pm
ACT SC600 Thanks for your patience. I need to get approval from someone who has been away.ACT SC600 wrote:so I have pulled the trigger on an order from Wiggle and an order from PBK ... just waiting on Mark from Cell to get back to me regading the Carbon Prologo saddle I am looking at
Thanks for your email and for considering us.
Have a great weekend!
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Sat Sep 07, 2013 9:49 pm
Maybe cheaper than Oz shops but their prices are easily bested by Ribble, Wiggle, c r c, and Total Cycling for parts etc and by Prendas for kit.jcjordan wrote:PBK may be having a few delivery problems but still cheaper than Australia stores.
They also seem to have better stock levels.
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Re: Online Purchases - good and bad experiences
Postby cilia3030 » Mon Sep 09, 2013 10:29 am
cilia3030 wrote:Online Store: ProBikeKit
Read this before placing any orders with Probikekit !!
Before I commence with my story, I bought my first bicycle item from ProBikeKit, some 2 years ago and since then have purchased many other items, until this week.
The item I purchased was a set of SRAM RED 22 Levers and Brakes. Well, this is what I thought I had purchased until I received my package early last week.I opened the package and found 'Levers' only. Now before everyone says did you read the product description before making the purchase. I did better than that, I received via email two confirmations from two different ProbikeKit staff that the item did also include Brake Calipers. Based on that information I went ahead and purchased the item.
Upon receiving the package and realising the missing Calipers, I sent Probikekit Customer Service (via there web page, as they do not advise there email address) advising them of the missing item and also rang them. This didn't do much good as the Customer Service Area had no idea and was waiting for confirmation from their warehouse. Rang again the next day, sent emails, still nothing. On the third day I received an email from the Customer Service Area requesting that I return the product back as it did not include the Calipers.
As you can imagine I was very disappointed and angry, especially when I had specifically asked not once but twice if the calipers were included. What really made me angry is that I have to wait for my refund (for the cost of the product and postage) on a issue that I was not the cause of.
My response to them was that I expect the delivery of the Calipers as per contract of sale. I am yet to receive a response. Based on how long they took just to respond to my original query I don't expect a quick resolution. I have asked for the matter to be escalated, however that is a difficult process also. Last time I use these jokers !!
The Matter remains open.....
- Yankers
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Re: Online Purchases - good and bad experiences
Postby Yankers » Wed Sep 11, 2013 2:40 pm
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Re: Online Purchases - good and bad experiences
Postby Aushiker » Wed Sep 11, 2013 7:08 pm
I stopped using them after they failed to handle a warranty claim with integrity. That said sometimes postage is slow and really two weeks is not that bad.Yankers wrote:I've been waiting for over 2 weeks for a small 'in stock' parts order from PBK - they seem very slow compared with almost everyone else. What's the story?
Andrew
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Re: Online Purchases - good and bad experiences
Postby Yankers » Wed Sep 11, 2013 7:15 pm
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Re: Online Purchases - good and bad experiences
Postby Marto » Thu Sep 12, 2013 10:52 pm
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Re: Online Purchases - good and bad experiences
Postby jcjordan » Fri Sep 13, 2013 12:09 am
True but they also tend to have a better range of brands and their products.singlespeedscott wrote:Maybe cheaper than Oz shops but their prices are easily bested by Ribble, Wiggle, c r c, and Total Cycling for parts etc and by Prendas for kit.jcjordan wrote:PBK may be having a few delivery problems but still cheaper than Australia stores.
They also seem to have better stock levels.
Sent from my GT-I9305T using Tapatalk 4
For instance I wanted to pick up some of the new Swissstop Black Prince pads and PBK were the only stockist.
Just got my order less than 8 days from order to delivery. Considering I put the order in on a Saturday night that's not too bad
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Re: Online Purchases - good and bad experiences
Postby jules21 » Sat Sep 14, 2013 10:14 pm
did they resolve that in the end?Aushiker wrote:I stopped using them after they failed to handle a warranty claim with integrity. That said sometimes postage is slow and really two weeks is not that bad.
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Re: Online Purchases - good and bad experiences
Postby Aushiker » Sat Sep 14, 2013 11:14 pm
No. I gave up and moved on. The lost to them has been far greater.jules21 wrote: did they resolve that in the end?
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- AUbicycles
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Re: Online Purchases - good and bad experiences
Postby AUbicycles » Sat Sep 14, 2013 11:23 pm
And that is why good customer service is so important - online retailers can really maximise their revenues with repeat customers and it is also about word-of-mouth.Aushiker wrote:No. I gave up and moved on. The lost to them has been far greater.
Don't know if other see it, but the discussions thoughout the forums about different brands and retailers does reveal the health of the businesses somewhat.
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Mon Sep 16, 2013 4:07 pm
Truer words have never been said! Many businesses could learn a lot just from reading what all of you say here. Instead of just seeing your sales drop and wondering why, you could just look here and see what the people are saying about you!AUbicycles wrote:And that is why good customer service is so important - online retailers can really maximise their revenues with repeat customers and it is also about word-of-mouth.
Don't know if other see it, but the discussions thoughout the forums about different brands and retailers does reveal the health of the businesses somewhat.
Maybe some things are easy to change, maybe some aren't, but at least you will hear it straight from the horse's mouth, with no sugar-coated BS like you may from inside a company!
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Mon Sep 16, 2013 8:43 pm
Will report back on how it all goes.
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Re: Online Purchases - good and bad experiences
Postby defy1 » Mon Sep 16, 2013 11:04 pm
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Tue Sep 17, 2013 12:27 pm
Dispatched three and a half hours after ordering! Good stuff.ningnangnong wrote:After a good experience ordering two jerseys with PBK back in July (despite reading mixed reviews on here), I've just ordered two tyres (Rubino Pros) using the BNA discount code, leaving me with a total of $51.20. Pretty happy with that!
Will report back on how it all goes.
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