Improving Cycling Express
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Re: Improving Cycling Express
Postby im_no_pro » Fri Oct 04, 2013 8:36 am
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Improving Cycling Express
Postby }SkOrPn--7 » Fri Oct 04, 2013 8:53 am
Tuesday it's a long week end this week.im_no_pro wrote:At this stage Im expecting it Monday I would say.
Ricky
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Re: Improving Cycling Express
Postby im_no_pro » Fri Oct 04, 2013 8:59 am
Im hoping it gets to Melbourne today and misses the PH.}SkOrPn--7 wrote:Tuesday it's a long week end this week.im_no_pro wrote:At this stage Im expecting it Monday I would say.
Ricky
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Re: Improving Cycling Express
Postby roadiematt » Fri Oct 04, 2013 7:21 pm
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Re: Improving Cycling Express
Postby Mulger bill » Fri Oct 04, 2013 7:32 pm
Took the tight option, the GLW has decided she want glass splashbacks in the kitchenim_no_pro wrote:Was that standard shipping? I paid the extra tenner purely for tracking purposes given it was my first ce experience.
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Re: Improving Cycling Express
Postby im_no_pro » Fri Oct 04, 2013 8:08 pm
I feel yaMulger bill wrote:Took the tight option, the GLW has decided she want glass splashbacks in the kitchenim_no_pro wrote:Was that standard shipping? I paid the extra tenner purely for tracking purposes given it was my first ce experience.
Mine hasnt budged since it hit sydney at 2am. So much for monday
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Re: Improving Cycling Express
Postby teK-- » Tue Oct 08, 2013 10:55 pm
After a long absence and lots of spending on other online stores (both UK and Australian) I thought to check them out again and got a really good deal on some wheels after they agreed to beat a competitor's price.
At first impression the website looked a lot better than old but I knew nothing of the change in management and moving logistics to overseas. I thought not being able to bring up all my old order history was just due to the website revamp. All the gripes with losing wishlist and shopping cart items after timing out, I would have to agree with.
It would be good if they made it clearer that the products are being shipped from overseas. By all accounts on here it only takes a few days, but I had become used to them shipping out of Melbourne and had in my mind if they shipped within 24 hours as promised I would receive it the next day.
Hopefully TNT do their bit and I at least receive these wheels before the weekend!
Other than that their customer service replied quickly and I found them helpful which is a huge improvement on the past communications.
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Re: Improving Cycling Express
Postby im_no_pro » Wed Oct 09, 2013 11:05 am
If it makes a difference, I ordered mine Thursday lunchtime and got them monday morning in Melbourne.teK-- wrote:I used to use CE for quite a few orders and even bought 2 bikes from their showroom.
After a long absence and lots of spending on other online stores (both UK and Australian) I thought to check them out again and got a really good deal on some wheels after they agreed to beat a competitor's price.
At first impression the website looked a lot better than old but I knew nothing of the change in management and moving logistics to overseas. I thought not being able to bring up all my old order history was just due to the website revamp. All the gripes with losing wishlist and shopping cart items after timing out, I would have to agree with.
It would be good if they made it clearer that the products are being shipped from overseas. By all accounts on here it only takes a few days, but I had become used to them shipping out of Melbourne and had in my mind if they shipped within 24 hours as promised I would receive it the next day.
Hopefully TNT do their bit and I at least receive these wheels before the weekend!
Other than that their customer service replied quickly and I found them helpful which is a huge improvement on the past communications.
Reason: usual fat finger phone typos
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Re: Improving Cycling Express
Postby teK-- » Wed Oct 09, 2013 12:18 pm
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Re: Improving Cycling Express
Postby im_no_pro » Wed Oct 09, 2013 1:52 pm
As previously mentioned, I paid the extra $10 for priority/trackable shipping. I know someone who ordered I think on Friday and hasnt seen his yet, he may have ordered Monday though, I cant quite remember.teK-- wrote:Thanks for that; they should arrive Thu/Fri then, fingers crossed!
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Re: Improving Cycling Express
Postby teK-- » Fri Oct 11, 2013 10:37 am
Ordered Sunday night, received shipping confirmation Monday night, and just arrived today (Friday morning) via TNT.
That was with the free shipping option.
More than happy to keep shopping with these guys
There was a mention in the main CE thread about the AUD checkout price being charged as foreign currency and a transaction fee being charged on top of by the bank. I found this as well it was about 3%. I won't be challenging it on this occasion as I still got a great deal from the price match request, but others may want to take notice of this.
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Re: Improving Cycling Express
Postby im_no_pro » Fri Oct 11, 2013 10:55 am
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Improving Cycling Express
Postby AUbicycles » Fri Oct 11, 2013 8:40 pm
Oct 7 - Finally successfull placed Order
Oct 8 - Email to confirm specs for a MTB rear wheel
Oct 8 - Goods dispatched notification
Oct 11 - Delivery of all items
The main item, the rear wheel was roughly the same price as other retailers, some were a few dollars cheaper though I didn't price-match. It arrived with a few issues however - some scuffing and scratching of the hub (a handling issue), also out of true and some minor things was the rim tape was warped and faded and there were light patchy spots on the rim. That later two are really very minor but suggest long term storage where conditions were compromised.
Of interest - for other gear (chains & cassette) some in original packing and some OEM with ziplock bag type packaging.
For the wheel, I emailed and in 12 hours had a response - ie. put in a return request on the website which has been done.
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Re: Improving Cycling Express
Postby jacks1071 » Sun Oct 13, 2013 1:21 pm
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Re: Improving Cycling Express
Postby AUbicycles » Sun Oct 13, 2013 5:49 pm
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Re: Improving Cycling Express
Postby thomashouseman » Mon Oct 14, 2013 7:13 am
Arrived 8/10. Free shipping option. A bit slower than last time, but still acceptable.
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Re: Improving Cycling Express
Postby jacks1071 » Mon Oct 14, 2013 12:55 pm
If they warehouse overseas, do the money transaction overseas, send to you from overseas and avoid at least Australian import duty and GST by exploiting the loop-hole in our taxation system - then in this case I cannot see how you'd consider them to be Australian. If they've gone to such lengths I find it impossible to believe that the profits would be declared in Australia so you can most likely cancel out income tax as well.AUbicycles wrote:I have asked for an interview - essentially to clarify the Australianess - we know their heitage but Aussies also have an interest in buying Australian.
I'm not saying this is a bad thing, really its smart business. They are levelling the playing field but they should not have to go to such lengths to essentially avoid Australian taxes which I am sure would be the number 1 reason why you'd do what they've done.
Is this type of activity good for Australia and before you answer that, think what if every other industry that could do this, did.
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Re: Improving Cycling Express
Postby Aushiker » Mon Oct 14, 2013 3:00 pm
Andrew
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Re: Improving Cycling Express
Postby AUbicycles » Mon Oct 14, 2013 4:11 pm
Obviously a shop doesn't need to be Australian to do business and if they can do better businesd this way then thats great - but I would like to hear it direct.
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Re: Improving Cycling Express
Postby im_no_pro » Mon Oct 14, 2013 4:13 pm
Yes, but operated by and owned by are (or should I say, can be) two different things.Aushiker wrote:The Cyclingexpress.com website is operated by a company in Taiwan, LEGEND LOGISTIC CO., LTD. This is stated on their about page.
Andrew
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Re: Improving Cycling Express
Postby Aushiker » Mon Oct 14, 2013 11:49 pm
Do you get an Australian invoice with GST details with your purchase? If not, then they are either possibly acting illegally in terms of Australian tax law (unlikely) or more likely the business is being done through the Taiwanese company, i.e., Legend Logistics, in partnership with the Australian end (most likely). Simple easy way to get around the GST etc issues and all that has to be paid is the income tax on any earnings that come back into Australia.im_no_pro wrote:Yes, but operated by and owned by are (or should I say, can be) two different things.
Not hard to go into partnership with a company overseas, more so one apparently into manufacturing and exporting bicycle parts ...
Andrew
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Re: Improving Cycling Express
Postby Ross » Tue Oct 15, 2013 7:11 pm
The invoice letterhead has Cycling Express.com logo and then under that "Legend Cycling Co. Ltd Taiwan Branch (HongKong)" and then an address in Taiwan. No mention of GST on invoice, price in AUD.Aushiker wrote:Do you get an Australian invoice with GST details with your purchase? If not, then they are either possibly acting illegally in terms of Australian tax law (unlikely) or more likely the business is being done through the Taiwanese company, i.e., Legend Logistics, in partnership with the Australian end (most likely). Simple easy way to get around the GST etc issues and all that has to be paid is the income tax on any earnings that come back into Australia.im_no_pro wrote:Yes, but operated by and owned by are (or should I say, can be) two different things.
Not hard to go into partnership with a company overseas, more so one apparently into manufacturing and exporting bicycle parts ...
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Re: Improving Cycling Express
Postby Rex » Wed Oct 16, 2013 4:04 pm
Very happy with that!
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Re: Improving Cycling Express
Postby AUbicycles » Wed Oct 16, 2013 10:44 pm
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Re: Improving Cycling Express
Postby petie » Thu Oct 24, 2013 2:00 pm
Good luck cycling express, you're going to need it. Your whole website is hopeless.
EDIT: grammar
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