This is an old quote but my recent experience is the same with Dealextreme (dx.com) - been waiting nearly 4 weeks now for a MagicShine light. Price was good but the delay is frustrating. As is their package tracking system which has never worked for me.WonkyWheels wrote: DealExtreme Bike light. Over a month wait for delivery. That was a real pain.
Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby jandb » Fri Oct 18, 2013 1:47 pm
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Re: Online Purchases - good and bad experiences
Postby jasonc » Fri Oct 18, 2013 1:53 pm
I did the au direct option a few months ago and it was ~1 week for delivery
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Re: Online Purchases - good and bad experiences
Postby michael_w » Fri Oct 18, 2013 2:56 pm
Ed Zachary. D'oh!jasonc wrote:that the same as bib knicks?michael_w wrote:Ordered a pair of bib knocks from Velogear yesterday, turned up here half an hour ago. Happens time and again
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Re: Online Purchases - good and bad experiences
Postby lobstermash » Fri Oct 18, 2013 7:17 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Thu Oct 24, 2013 12:23 pm
17/10 - Ordered in the morning from T7, Wiggle and PBK
17/10 - Dispatched that night from Wiggle and PBK
18/10 - Disptached from T7
23/10 - Wiggles parcel arrived, as expected.
Still waiting on PBK and T7, not really expecting a 7 day turn around from either.
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Re: Online Purchases - good and bad experiences
Postby dalai47 » Thu Oct 24, 2013 3:51 pm
My recent PBK order came last Friday - 3 weeks from ordering.jaseyjase wrote:Still waiting on PBK and T7, not really expecting a 7 day turn around from either.
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Thu Oct 24, 2013 4:50 pm
not what i wanted to heardalai47 wrote:My recent PBK order came last Friday - 3 weeks from ordering.
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Re: Online Purchases - good and bad experiences
Postby Bakks » Thu Oct 24, 2013 5:56 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Thu Oct 24, 2013 6:57 pm
stock levels is usually the main reason, they dont carry everything unfortunatelyBakks wrote:I refuse to buy from PBK anymore. Their delivery times are too long. Wiggle stuff arrives within a week, even with standard shipping, plus they price match, so why go elsewhere?
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Re: Online Purchases - good and bad experiences
Postby Aushiker » Fri Oct 25, 2013 1:05 pm
Place Order October 11, 2013
Delivered October 24, 2013
Time: 13 days
All items as ordered.
Andrew
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Re: Online Purchases - good and bad experiences
Postby jcjordan » Fri Oct 25, 2013 7:21 pm
Australian supplier of Bonts.
Ordered this morning, phone call 2 hours later to make sure I was good with the size.
Email with shipping number an hour later.
Got to be happy with that.
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Re: Online Purchases - good and bad experiences
Postby RadioDog » Sat Oct 26, 2013 6:06 pm
Had other parcels from them get to me in about a week in the past but I paid for DHL. Lesson learnt
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Re: Online Purchases - good and bad experiences
Postby jcjordan » Sat Oct 26, 2013 6:44 pm
Sounds more like a postal problem. I have used the free postage dozens of times with no problemsRadioDog wrote:DON'T ever use the free shipping from Wiggle. Been 4 weeks and nothing. They reckon they won't do anything until it's been "25 working days"
Had other parcels from them get to me in about a week in the past but I paid for DHL. Lesson learnt
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Re: Online Purchases - good and bad experiences
Postby visrealm » Sat Oct 26, 2013 6:52 pm
Sent from my GT-I9505 using Tapatalk 2
'13 Specialized Secteur Disc (Commuter)
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Re: Online Purchases - good and bad experiences
Postby chl15 » Mon Oct 28, 2013 10:35 pm
not exactly the cheapest compared to places like wiggle, but great service and delivery. they also price match so sometimes it's worth the contact to see if they can match / do better.
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Re: Online Purchases - good and bad experiences
Postby boss » Tue Oct 29, 2013 8:49 am
Was a DA C24 front wheel, c r c had it cheaper by $30. Usually id just go the cheaper shop and be done with it, but express from c r c was $50, while Wiggle only ask $26.
Sent screenshots and all the details that they ask for on their price match info page, coupon code through.
Too easy. And saved $40 on the c r c price, $70 on the wiggle price. And got the cheaper express shipping from Wiggle.
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Re: Online Purchases - good and bad experiences
Postby boss » Tue Oct 29, 2013 9:19 am
I've had issues with postage once or twice and encountered the same '25 working days' issue.jcjordan wrote:Sounds more like a postal problem. I have used the free postage dozens of times with no problemsRadioDog wrote:DON'T ever use the free shipping from Wiggle. Been 4 weeks and nothing. They reckon they won't do anything until it's been "25 working days"
Had other parcels from them get to me in about a week in the past but I paid for DHL. Lesson learnt
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Unfortunately it's more a cost of doing business than reason to avoid the free shipping option entirely. 99 times out of 100, your parcel will arrive within a reasonable timeframe.
As a little tip, it may be worth checking with your local post office several times. I never got carded for one delivery and it wasn't until the third phone call that they told me there was a parcel waiting for me. I had assumed that the parcel had just arrived, but no, the post office staff had been kind enough to scribble the date the parcel arrived on the box... 2 days before my first phone call to them asking about it.
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Tue Oct 29, 2013 1:28 pm
Shipped yesterday and delivered today! Good stuff.
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Re: Online Purchases - good and bad experiences
Postby cyclotaur » Tue Oct 29, 2013 2:22 pm
Sent from my iPhinger ...
My old blog - A bit of fun
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Re: Online Purchases - good and bad experiences
Postby fil_farina » Wed Oct 30, 2013 2:34 pm
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Re: Online Purchases - good and bad experiences
Postby ball bearing » Wed Oct 30, 2013 3:53 pm
Good on 'em.
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Re: Online Purchases - good and bad experiences
Postby redsonic » Wed Oct 30, 2013 7:52 pm
+1ball bearing wrote:Cycling Express have really lifted their game. I chanced a couple of orders (Christmas presents) and the level of service and prompt delivery has been a very pleasant surprise. Delivery took two days! I even returned something and the process was so easy - they sent me a label which I stuck on the package and dropped off at the PO. If I lived in a metro area they would have arranged courier pick-up.
Good on 'em.
I have recently made 2 separate purchases with Cycling Express and couldn't be happier with the price and speedy (free) courier delivery. They didn't notify me when my parcel was sent, but the info was available on their website and it must have been the next day because both parcels arrived in only a few days. I'm glad I gave them another chance because I wasn't at all impressed with them at their previous site. I will definitely use them again.
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Re: Online Purchases - good and bad experiences
Postby rheicel » Wed Oct 30, 2013 9:14 pm
Thanks to Daniel by the way. He sorted out my order as soon as I made my decision to swap the missing item. Looks like they will be delivered tomorrow.
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Re: Online Purchases - good and bad experiences
Postby rheicel » Wed Oct 30, 2013 9:17 pm
Sent from my Nexus 7 using Tapatalk
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Re: Online Purchases - good and bad experiences
Postby Bah77 » Wed Oct 30, 2013 10:10 pm
The bad, two weeks later they have free shipping and 10% off... grrr.
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