Azzurri warranty issues

Azzurri warranty issues

Postby kurkad » Sun Aug 25, 2013 5:49 pm

Anyone else having warranty issues with Azzurri / Cycling Express???

My Fozza Elite frame cracked RH seat stay) riding home from work (didn't crash) contacted Azzurri by email (only way to contact them- no phone number) with the frame number over 3 weeks ago, they respond that they "will look into it" they haven't even asked to see the bike - I'm still waiting.......

The 'life time' frame warranty seems to be how long they take to handle claims!

I'm very disappointed with this brand. My bike is my main form of getting to work & back as no car parking is available where I work in the city.

Tom
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by BNA » Mon Aug 26, 2013 2:39 am

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Re: Azzurri warranty issues

Postby Dr_Mutley » Mon Aug 26, 2013 2:39 am

Keep us posted... Have u contacted cycling express?
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Re: Azzurri warranty issues

Postby r2160 » Mon Aug 26, 2013 8:13 am

Your first port of call should be where you purchased it. Contact them and tell them you want them to handle the warranty claim

cheers
Glenn
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"Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever" Lance Armstrong
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Re: Azzurri warranty issues

Postby Nobody » Mon Aug 26, 2013 8:25 am

kurkad wrote:I'm very disappointed with this brand. My bike is my main form of getting to work & back as no car parking is available where I work in the city.
If you need to rely on it then steel or Ti is the way to go. Even with those metals, over built for purpose is desirable for longevity. Better to get a frame that doesn't need a warranty rather than playing the waiting game.
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Re: Azzurri warranty issues

Postby Dr_Mutley » Tue Aug 27, 2013 4:53 am

I'm sure durian rider will give u some advice on how good the warranty is!
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Re: Azzurri warranty issues

Postby Mulger bill » Tue Aug 27, 2013 8:25 pm

But only if you subscribe to his channel...
...whatever the road rules, self-preservation is the absolute priority for a cyclist when mixing it with motorised traffic.
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Re: Azzurri warranty issues

Postby kurkad » Wed Aug 28, 2013 7:27 pm

I bought the bike from Cycling Expresses shop in Bayswater Vic, they told me to deal directly with Azzurri (even though it's the same ownership operating in the same building), the only way to contact them is by email.
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Re: Azzurri warranty issues

Postby macca33 » Wed Aug 28, 2013 7:45 pm

kurkad wrote:I bought the bike from Cycling Expresses shop in Bayswater Vic, they told me to deal directly with Azzurri (even though it's the same ownership operating in the same building), the only way to contact them is by email.


Hmmm, I'd be calling in if it was me and speaking to whomever is running the show....

Good luck with it all.
'dale CAAD10 Berzerker Ult6800 & CAAD10 Team Ult6800

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Re: Azzurri warranty issues

Postby Bah77 » Wed Aug 28, 2013 8:01 pm

kurkad wrote:I bought the bike from Cycling Expresses shop in Bayswater Vic, they told me to deal directly with Azzurri (even though it's the same ownership operating in the same building), the only way to contact them is by email.

If you bought it from them, it's their problem.. just convincing them of that is your problem :roll:
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Re: Azzurri warranty issues

Postby jules21 » Mon Dec 09, 2013 12:24 pm

post on here and/or contact consumer affairs.

the fact that they have no listed phone number rings some alarm bells for me. i also own an Azzurri (Forza) which has been pretty good, but i wonder how they make a profit on their bikes at the prices they charge.
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Re: Azzurri warranty issues

Postby kurkad » Sun Dec 15, 2013 8:46 pm

from my experience they don't spend any money on customer service
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Re: Azzurri warranty issues

Postby AUbicycles » Wed Jan 29, 2014 7:27 am

How has this been going? Did you get a result?
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Re: Azzurri warranty issues

Postby BMPETZ » Tue Feb 18, 2014 9:45 am

Have also had warranty, and communication problems with Cycling Express.
Sram Red Bottom Bracket collapsed after about 9 mths and about 3000ks.
Contacted Cycling Express and got the fololwing responses.
Emails to and from Cycling Express. Make up your own minds.

Email 1
Hi,
purchased an Azzurri Forza Rl, SRAM Red from cucling express in April 2013.
The bottom bracket has collapsed on the non drive side.
Is this covered under warranty and what can be done about it?
Thanks

Reply from Cycling Express
XXXX,
Before we go too far down the warranty trail, can you give me the maintenance history (including cleaning) of the bike?
Cheers.
Peter
CyclingExpress.com

Email 2
Peter,
bike has had basic service but not to bottom bracket, which I believe is a sealed unit.
Bike is cleaned with a damp rag.
I know bottom brackets do blow out but a bit disappointing for SRam Red to last less than 9 mths.
Would be happy if we could do a deal on a replacement unit.
Thanks

Reply from Cycling Express

xxxx,
I know the feeling, my first Sram Red BB last 5 months.
They have a bit of a reputation, sadly.
Are you after BB30 or GXP?

Conclusion
No offer of compensation at all. but some sincere regret!!
Still waiting on resolution.
Will spend more time at the local bike shop, as they care more about their reputation.
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Re: Azzurri warranty issues

Postby jules21 » Tue Feb 18, 2014 11:58 am

to be honest, while 3000km isn't great for a BB bearing, it's within the realm of wear'n'tear. i'd just replace it.
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Re: Azzurri warranty issues

Postby queequeg » Tue Feb 18, 2014 7:24 pm

and I doubt there is much difference between red and lower spec bb. I use Team GXP BBs on my commuter. $25 each I think they were, and I get about 15,000km out of them, more if you pop the seals off and stuff in some extra grease now and then.
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