Shimano warranty - what DOES it cover???
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Shimano warranty - what DOES it cover???
Postby ashwolters » Sat Feb 28, 2015 10:17 am
"Freehubs, like spokes and bearings etc. are considered consumable items, subject to wear and tear and as such are not covered by any manufacturers warranty."
So much for having three year warranty on Shimano Dura Ace wheels!!!! I don't think a freehub is expected to wear out after only 4000kms.
The warranty states : "is free from non-conformities in material and workmanship". Is a freehub that wears out prematurely free from non-conformities?
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Re: Shimano warranty - what DOES it cover???
Postby AUbicycles » Sat Feb 28, 2015 12:40 pm
Though in purchasing new equiptment there is also a fair expectation that for normal use the item will perform and not fail within a reasonable time frame.
Removing warranty cover for items in use (excluding crashes or 'bad' or improper use) shows that a brand doesn't have much faith in their product.
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Re: Shimano warranty - what DOES it cover???
Postby biker jk » Sat Feb 28, 2015 1:12 pm
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Re: Shimano warranty - what DOES it cover???
Postby human909 » Sat Feb 28, 2015 1:32 pm
Talk to the retailer you purchased it from. They are the ones would should be replacing it. Not Shimano.
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Re: Shimano warranty - what DOES it cover???
Postby BenGr » Sat Feb 28, 2015 2:40 pm
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Re: Shimano warranty - what DOES it cover???
Postby human909 » Sat Feb 28, 2015 3:01 pm
More accurately they need to be of "acceptable quality". 4000km life wouldn't be considered acceptable quality by most people. (Though if the lifetime is clearly stated to be only 4000km then that would likely cover them. Though this is not the case.)BenGr wrote:Australian consumer law states you have a warranty for as long as the product is designed to last. Maybe they should put 4000km life on all their advertising...
In the old Trade Practices Act, goods could be sold if they were of “merchantable quality”. This generally meant that goods bought were reasonable in description and price. The new Chapter 3, Part 3-2, s 54 of the ACL demands that commercial operators have to sell goods that are of an “acceptable quality”.
Goods of an “acceptable quality” are:
• fit for the purposes for which goods of that kind are commonly supplied
• acceptable in appearance and finish
• free from defects
• safe and durable.
The section still requires that goods match its descriptions, but the change from “merchantable quality” to “acceptable quality” may mean that goods that are of merchantable quality might not be considered as acceptable to a consumer, if for instance there is minor blemish in the appearance of a product.(1) However, if the blemish is brought to the consumer’s attention, it may be regarded as a good of “acceptable quality” to the reasonable person if a consumer is aware of the defect, and continues with the transaction.
http://www.findlaw.com.au/articles/4305 ... ve-to.aspx" onclick="window.open(this.href);return false;
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Re: Shimano warranty - what DOES it cover???
Postby Pottsy » Sat Feb 28, 2015 6:28 pm
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Re: Shimano warranty - what DOES it cover???
Postby Duck! » Sat Feb 28, 2015 9:03 pm
I too would like to know this.biker jk wrote:What was the specific problem with your freehub?
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Re: Shimano warranty - what DOES it cover???
Postby harmonix1234 » Sun Mar 01, 2015 8:53 am
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Re: Shimano warranty - what DOES it cover???
Postby Dragster1 » Sun Mar 01, 2015 10:43 am
harmonix1234 wrote:So, I just mailed the broken freehubs back to Shimano Australia head office with an envelope containing a photo of the freehub between my butt-cheeks. I use Reynolds now.
I haven't had much luck with Formula, Joytec or Shimano, now to see how this Halo one will last. The formula hubs aren't that bad because you can buy them cheap and rob the parts out of them to repair the one on the bike. Hubs need constant servicing depending on the conditions and KMs you put them through, haven't had many last over 4000kms without having to service them.
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Re: Shimano warranty - what DOES it cover???
Postby harmonix1234 » Sun Mar 01, 2015 11:45 am
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Re: Shimano warranty - what DOES it cover???
Postby ashwolters » Sun Mar 01, 2015 7:19 pm
biker jk wrote:What was the specific problem with your freehub?
The wheels were fine up to this point, really smooth and no noises that would have hinted at an issue. I was riding down a long hill, freewheeling some of the time, and towards the end of the hill when I was slowing down the freehub started locking up so I couldn't stop pedaling. In my mind it appears to be a manufacturing problem which should be covered under warranty. I can't think of anything I did that would cause this.Pottsy wrote:What sort of state was in it when you called "warranty"?
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Re: Shimano warranty - what DOES it cover???
Postby Dragster1 » Sun Mar 01, 2015 7:32 pm
Sounds like the bearings have run dry or the freewheel was shimmed to tight from new.ashwolters wrote:biker jk wrote:What was the specific problem with your freehub?The wheels were fine up to this point, really smooth and no noises that would have hinted at an issue. I was riding down a long hill, freewheeling some of the time, and towards the end of the hill when I was slowing down the freehub started locking up so I couldn't stop pedaling. In my mind it appears to be a manufacturing problem which should be covered under warranty. I can't think of anything I did that would cause this.Pottsy wrote:What sort of state was in it when you called "warranty"?
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Re: Shimano warranty - what DOES it cover???
Postby zero » Sun Mar 01, 2015 9:17 pm
Dragster1 wrote:Sounds like the bearings have run dry or the freewheel was shimmed to tight from new.ashwolters wrote:biker jk wrote:What was the specific problem with your freehub?The wheels were fine up to this point, really smooth and no noises that would have hinted at an issue. I was riding down a long hill, freewheeling some of the time, and towards the end of the hill when I was slowing down the freehub started locking up so I couldn't stop pedaling. In my mind it appears to be a manufacturing problem which should be covered under warranty. I can't think of anything I did that would cause this.Pottsy wrote:What sort of state was in it when you called "warranty"?
There won't have been any shims involved. Its the freehub, its bolted onto the hub, and the cassette is splined and locked onto it - and yes it is a disposable item.
However IMO a 4000km premature failure on a DURA ACE unit is the kind of thing that shimano would have to have rocks in their head if they don't replace for free - that is just hurting their premium brand. Especially when all too often in the shimano world it turns out cheaper to buy the whole stupid hub again than it does to buy the freehub part alone.
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Re: Shimano warranty - what DOES it cover???
Postby Dragster1 » Sun Mar 01, 2015 10:00 pm
I haven't disassembled that specific hub but I have done quite a few other Shimano hubs, it will have bearings either side in the freewheel and shims for the bearing crush unless it is fitted with bearing cartridges. It's a lot of man hours to overhaul them, if you aren't set up..zero wrote:
There won't have been any shims involved. Its the freehub, its bolted onto the hub, and the cassette is splined and locked onto it - and yes it is a disposable item.
However IMO a 4000km premature failure on a DURA ACE unit is the kind of thing that shimano would have to have rocks in their head if they don't replace for free - that is just hurting their premium brand. Especially when all too often in the shimano world it turns out cheaper to buy the whole stupid hub again than it does to buy the freehub part alone.
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