10 weeks and still no Specialized wheel/freewheel hub.

User avatar
IamGroot
Posts: 60
Joined: Wed Aug 10, 2016 8:52 pm
Location: Emerald, Queensland Australia

10 weeks and still no Specialized wheel/freewheel hub.

Postby IamGroot » Thu Aug 10, 2017 3:19 am

After my last XC event I took the rear rim to be trued, 2 spokes replaced and have a new freewheel hub fitted.
That was 5 weeks ago and still no freewheel hub and the bike shop said they had to order the original Specialized hub and that's the hold up.
Where's the part coming from China and on a slow boat how is this even possible when the bike is only 4 years old.
Last edited by IamGroot on Tue Sep 19, 2017 3:04 am, edited 2 times in total.

Neddysmith
Posts: 37
Joined: Mon Jun 26, 2017 11:10 am

Re: 5 weeks and still no Specialized freewheel hub.

Postby Neddysmith » Thu Aug 10, 2017 9:21 am

The boats have been stopped coming from Indo.........:P

macca33
Posts: 1424
Joined: Wed Sep 26, 2012 11:05 pm
Location: West Gippy

Re: 5 weeks and still no Specialized freewheel hub.

Postby macca33 » Thu Aug 10, 2017 2:19 pm

Not uncommon - a bloke local to me is still waiting on a replacement for his Roval road hub which failed around 18 months ago now. As many would know, Roval is a premium-priced wheelset, whether the quality is aligned with the pricing, I cannot say ........

I've also heard on the grapevine that Specialized is almost set to change its retail / spare parts / accessories model - interesting times ahead....
CAAD10 Berzerker & Focus Mares CX & Jamis Xenith Elite

Image

jackthelad
Posts: 227
Joined: Sat Nov 15, 2008 12:24 pm
Location: Perth, Western Australia
Contact:

Re: 5 weeks and still no Specialized freewheel hub.

Postby jackthelad » Mon Aug 14, 2017 1:49 am

My Rule of thumb,
if you cant buy the spares on ebay/chainreaction wiggle. i dont buy it
i have Chris King /DT Swiss and Hope hubs,
all with spare parts, websites and video tutorials to help you rebuild your hubs, wheels, Forks etc
i wouldnt trust most australian wholesalers anymore, who are running on the minumum stock and back order model for parts ...
Dont Specialised used DT Swiss internals, cant you just buy DT Swiss parts to replace....
SantaCruz Blur LTC
SantaCruz Blur XC Carbon
Kona Kula Supreme
BrandX/Fuji Rd Bike
SantaCruz Chameleon SingleSpeed

Calvin27
Posts: 1549
Joined: Sat Feb 09, 2013 5:45 pm

Re: 5 weeks and still no Specialized freewheel hub.

Postby Calvin27 » Mon Aug 14, 2017 3:11 pm

jackthelad wrote:My Rule of thumb,
if you cant buy the spares on ebay/chainreaction wiggle. i dont buy it


Same. Especially for a mtb where hubs take lots of abuse. The most I ever get upset about is the ridiculous pricing like $100 for freewheel body. But cost aside, at least I can get rolling within a few days.
Specialized Secteur
Kona Hei Hei
Cannondale Synapse
Hillbrick Pista
Ebike :)

User avatar
singlespeedscott
Posts: 5126
Joined: Sun Jan 20, 2008 4:35 pm
Location: Elimbah, Queensland

Re: 5 weeks and still no Specialized freewheel hub.

Postby singlespeedscott » Tue Aug 15, 2017 12:00 pm

Just stick with wheels from Shimano/Fulcrum/Campagnolo/DT/Mavic. They are reasonably durable and parts are easily and quickly sourced online.
Image

jackthelad
Posts: 227
Joined: Sat Nov 15, 2008 12:24 pm
Location: Perth, Western Australia
Contact:

Re: 5 weeks and still no Specialized freewheel hub.

Postby jackthelad » Tue Aug 15, 2017 12:22 pm

If you remove the cassette body from the hub, with a 10 or 12mm allen key
i'm sure this body of online advisors, would be able to find u a replacement
hopefully you are not just replacing, because of scoring on the cassette body?
Nothing a file won't fix.... and if it is a sealed bearing, probably replaceable, by your local bearing shop...
If you are at the point of no return, and ready to cut and relace new hubs into rim, you have nothing to lose
a few pics of said hub would be helpful
SantaCruz Blur LTC
SantaCruz Blur XC Carbon
Kona Kula Supreme
BrandX/Fuji Rd Bike
SantaCruz Chameleon SingleSpeed

User avatar
Velo13
Posts: 892
Joined: Thu Jun 09, 2011 3:24 pm
Location: Lennox

Re: 5 weeks and still no Specialized freewheel hub.

Postby Velo13 » Mon Aug 21, 2017 3:10 pm

jackthelad wrote:If you remove the cassette body from the hub, with a 10 or 12mm allen key
i'm sure this body of online advisors, would be able to find u a replacement


We can try, but there are so many iterations out there. Without having it in your hand, it's tough.

It's highly likely that this hub is produced by Novatec or Powerway - both good enough quality. However most "big brands" then request slight modifications to the hub shell/freehub mechanism to ensure that you are locked into their own spare parts. Big S and T are guilty here.

User avatar
AUbicycles
Site Admin
Site Admin
Posts: 12385
Joined: Tue Aug 23, 2005 2:14 am
Location: Sydney
Contact:

Re: 5 weeks and still no Specialized freewheel hub.

Postby AUbicycles » Wed Aug 23, 2017 4:30 pm

Specialized Australia did a big staff downsize last year and it could be connected both with admin and management of the inventory (speculation) and simply whether it is in stock. Potentially you have shipping from their distibution hub in Asia and then from Specialized Australia to the shop.

You can query the shop whether they know or can find out why there is a delay and see if they can get a qualified answer when the hub will be delivered.

User avatar
IamGroot
Posts: 60
Joined: Wed Aug 10, 2016 8:52 pm
Location: Emerald, Queensland Australia

Re: 5 weeks and still no Specialized freewheel hub.

Postby IamGroot » Sun Sep 10, 2017 4:05 am

update - 7 weeks now and the bike shop called to say the rim is ready so they freighted it out. Opened the box and found they had'nt refitted the bearings, axle or the shewer, hadnt replaced the broken spokes or fitted a new band. Unbelievable had to laugh, freighted it back with again a detailed list of the things I wanted doing.

jackthelad
Posts: 227
Joined: Sat Nov 15, 2008 12:24 pm
Location: Perth, Western Australia
Contact:

Re: 5 weeks and still no Specialized freewheel hub.

Postby jackthelad » Mon Sep 11, 2017 4:21 pm

Laughable,
cheaper, for new wheel from CRC or wiggle, to your door, than deal with wholesalers and retailers in australia
SantaCruz Blur LTC
SantaCruz Blur XC Carbon
Kona Kula Supreme
BrandX/Fuji Rd Bike
SantaCruz Chameleon SingleSpeed

User avatar
Mugglechops
Posts: 2892
Joined: Mon Jan 10, 2011 6:51 pm
Location: Shoalhaven

Re: 5 weeks and still no Specialized freewheel hub.

Postby Mugglechops » Tue Sep 12, 2017 12:16 pm

I broke mine on my Fatboy and rang a shop 130kms away. They sent me a replacement and I had it within the week.

I just read the serial number to the shop and they ordered it.
Image

BenGr
Posts: 633
Joined: Fri Feb 13, 2015 2:26 pm

Re: 5 weeks and still no Specialized freewheel hub.

Postby BenGr » Tue Sep 12, 2017 10:56 pm

I had my freehub break while on tour a few years ago. Dropped into a bike shop Sat afternoon, was told to come on tomorrow to get diagnosed, part ordered Monday when suppliers were open and arrived and fitted midday Tuesday. Same issue happened at the end of the trip, and I got it fixed at home(I've since retired the wheel) and after 2 weeks I had to call to find out that the part hadn't even arrived yet.

User avatar
IamGroot
Posts: 60
Joined: Wed Aug 10, 2016 8:52 pm
Location: Emerald, Queensland Australia

Re: 5 weeks and still no Specialized freewheel hub.

Postby IamGroot » Sat Sep 16, 2017 4:39 am

Mine just gets better, they through out the axle and other associated parts and had to reorder them but there also coming on the slow boat from China. Missing riding me MTB bike been a couple of months now, might even just go buy a new Merida XT Edition and be done forever with that bike shop.

jackthelad
Posts: 227
Joined: Sat Nov 15, 2008 12:24 pm
Location: Perth, Western Australia
Contact:

Re: 5 weeks and still no Specialized freewheel hub.

Postby jackthelad » Sat Sep 16, 2017 3:44 pm

i'd ask for a replacement loaner wheel, until, it arrives, if they have thrown parts away, they have gone beyond stupid...
SantaCruz Blur LTC
SantaCruz Blur XC Carbon
Kona Kula Supreme
BrandX/Fuji Rd Bike
SantaCruz Chameleon SingleSpeed

User avatar
IamGroot
Posts: 60
Joined: Wed Aug 10, 2016 8:52 pm
Location: Emerald, Queensland Australia

Re: 10 weeks and still no Specialized wheel/freewheel hub.

Postby IamGroot » Sat Oct 07, 2017 12:10 am

13 weeks now and still no axle, bearing, seals, spokes or band. The only good news is I've ordered a new XC 29er hardtail.

Who is online

Users browsing this forum: gtext, Shelby35