Bicycles Network Australia - Australian Cycling Forums

by **AUbicycles** » Mon Mar 16, 2009 8:11 pm

On Saturday February 27th there was a major update to the server and since then I have been getting reports of problems and have had the problems myself - Connection Refused / Connection Interrupted and long load times. These problems are intermittent however annoying, particularly when posting - the entire post content is lost.

I would like to get your feedback - have you had these problems in the last three weeks and if so, how often. Please Vote!

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NOTE - If you participate - it is only for problems specific to this site / forum - not issues you may have had when you can't connect to any sites on the web.

by **BNA** » Mon Mar 16, 2009 8:22 pm

by **sogood** » Mon Mar 16, 2009 8:22 pm

I am concerned about this technical problem for the health of this forum. Have seen too many good forums that died because of similarly annoying server problems. Patronage basically just died and never returned.

by **Rockford** » Mon Mar 16, 2009 8:31 pm

Yep getting quite a few timeouts. I can go to other sites no problems. Sometimes I just have to hit Refresh and it's OK, but other times it doesn't come back. Wait a few minutes and then it's ok.

Happy to run IEWatch/Firebug if that's of any help as it happens both on IE and FF. At home and at work (different ISPs)

by **AUbicycles** » Mon Mar 16, 2009 8:32 pm

Yes - me too. While I have been with this host for the longest period of time since the site started - 3 weeks is too long and I have set a deadline for the problems to be resolved.

by **philip** » Mon Mar 16, 2009 8:55 pm

Has the host given you detailed information on what they're actually doing? Given the symptoms this sort of problem should be quite easily identified/solved (especially within 3 weeks) on the server side, so unless they've got some good explanations as to what's going on I'd be a bit worried...

by **ruscook** » Mon Mar 16, 2009 9:06 pm

Unfortunately I've suffered this too, both at home and at work - so again different ISPs. Even on dial up at my part time job on Sunday.

Good luck with the fix.

Russ

by **AUbicycles** » Mon Mar 16, 2009 9:30 pm

philip wrote:Has the host given you detailed information on what they're actually doing? Given the symptoms this sort of problem should be quite easily identified/solved (especially within 3 weeks) on the server side, so unless they've got some good explanations as to what's going on I'd be a bit worried...

I have been providing suggestions and have my programmers (at my cost) looking into it however it is not site related - rather server related so we are limited as to what we can do or find out.

Yes - I am a bit worried as I am certain that their big customers would have had such problems solved promptly - Throughout I have tried to remain friendly and polite regardless how frustrated I am - however have now set the deadline and hope that they come around as they are usually quite good.

by **sharktamin** » Mon Mar 16, 2009 10:23 pm

5x today Christopher - and I haven't been logged in all day!

Bicycles Network Australia - Australian Cycling Forums

BNA Server Downtime - Voting

Have you experienced connection problems to BNA during the last three week?

BNA Server Downtime - Voting

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