Canyon Can't / Won't ship to Australia???

[jacks1071]

A friend tried to order a Canyon from their website and got the following email a day after placing the order. Can anyone explain this or anyone who has a Canyon how did you overcome this issue?

Dear Mr. XXXXXXXX,

we sorry to tell you that we can't ship to Australia because of legal problems.

We will cancel your.
Or are you able to pick up the bike anywhere in New Zealand?
Then when can keep the order.

Best regards,

Sandro Nickel
Servicecenter

Telefon: +49 (0) 261 40 400 10
Telefax: +49 (0) 261 40 400 50
E-Mail: [email protected]
www.canyon.com

[im_no_pro]

Distributor in Aus probably has exclusive rights.

[jacks1071]

Distributor in Aus probably has exclusive rights.

They have a direct business model hence no distributors - and if they did have one I am sure they would be looking to foward the order rather than offering to cancel it.

Anyone actually know? I expect its a trademark issue with the brand name.

[sogood]

Canyon became Silence-Lotto's team bike this year with an obvious association with Cadel Evans. So it's not a surprise if they've signed up with a local distributor. And direct sale model would be no barrier if there's money to be through a willing distributor.

Bad luck that Cadel is moving to BMC in 2010.

[Supe]

That's interesting. Apparently Canyon are no longer shipping to the US. I'm pretty sure there were small threads on bikeforums and weightweenies forums. I dig the look of the Canyon. Quite expensive though.

[Dan]

Or are you able to pick up the bike anywhere in New Zealand?

let me just jump in the car for a road trip - hang on......
classic

[Will]

If you knew someone in NZ you could send to them and then courier it to Australia for I would guess around $150... just a thought. It would still be great value compared to buying it from whoever has the distribution rights in Australia, even if courier was $500.

[aeroslave]

i agree. if you know someone in NZ just get it shipped there....then fly there...return trips are so cheap nowadays

[toolonglegs]

Good excuse for a training holiday in NZ!.

[AndyZ]

This is disappointing considering I was planning to place an order for one in the next few weeks. I've sent an email off to Canyon to confirm if this is the case however I notice that Australia has been removed as a delivery option on their website. Could be back to square one for me regarding choosing a bike....

[lukas]

I thought this might have been coming. It will be interesting to see how the prices are when the hit the shops.

I hope they'll still ship me the 1 1/4" stem I've been bugging them about.

[AUbicycles]

Deon mentioned it to me and I had a chat with them on the phone however couldn't get much out of them and an email and canned reply ... however I get the feeling that this is an issue they are looking to solve and have asked them (email) when they expect more information.

While they won't elaborate on the issue, they mentioned license as well as Warranty which are two completely different things ... so maybe they have a bit of paperwork to do.

For any longer term members of the forum who want to order - send me a PM and we can discuss.


btw - prices are actually very good value when you compare.

[familyguy]

Their website still touts the 'direct selling' advantages. Just not to Aus or US any more.

You'd wonder why Canyon would bother with a distributor, as people seem happy to pay shipping. What would they make from it? Who is that good a salesman to convince Canyon to form a distributor partnership? Maybe they cant get decent deals for insurance in transit to Australia? Maybe Aus Customs kicked up a stink about it? Maybe the ACCC got wind of it (no bell, reflectors, anyone?)?

While they won't elaborate on the issue, they mentioned license as well as Warranty which are two completely different things ... so maybe they have a bit of paperwork to do.

I smell ACCC.

Jim

[drubie]

Maybe the ACCC got wind of it (no bell, reflectors, anyone?)?

While they won't elaborate on the issue, they mentioned license as well as Warranty which are two completely different things ... so maybe they have a bit of paperwork to do.

I smell ACCC.

Jim

Meh - plenty of road bikes get sold without bells or reflectors. Unless of course the LBS has an enormous dumpster full of the ones they don't fit when they build your bike up. I certainly don't remember anything like that on the Orbea when I picked it up.

[familyguy]

Just sayin'... Remember the ACCC recently came down on DirtWorks for selling Surly's without bells, etc?

Its a possible reason.

Jim

[jacks1071]

Canyon became Silence-Lotto's team bike this year with an obvious association with Cadel Evans. So it's not a surprise if they've signed up with a local distributor. And direct sale model would be no barrier if there's money to be through a willing distributor.

Bad luck that Cadel is moving to BMC in 2010.

I don't think you could make a business from them as a distributor (even more so now that Cadel is off them), you just wouldn't sell enough of them for it to be worth while in my opinion. I really don't think that is the issue.

If that were the issue, think about it. Customer places an order. Company has Aussie distributor and a agreement not to sell direct to this country.

Dear Mr Jones - thanks for your order. We've fowarded it to your local distributor ABC imports for delivery. Please contact them to arrange payment. Problem solved.

That can't be the issue.

I think the problem is more likely to be a licencing or trademark issue with the name "canyon" - its obviously a big problem whatever it is as they are willing to loose a sale over it.

Someone mention possible ADR problem? Again I doubt it, these guys arn't an Australian company and as such would not have to comply with our rules. It was a bit of a joke what happened to dirt works in my opinion. What is the point of putting all that rubbish on the bike when people are just going to take it off.

I've bought heaps of bikes from shops and I can't think of any of them that came with reflectors, bell etc..

Shipping via another country is adding too many points of failure plus doubling up on import duties and taxes - no thanks.

[jacks1071]

I thought this might have been coming. It will be interesting to see how the prices are when the hit the shops.

I hope they'll still ship me the 1 1/4" stem I've been bugging them about.

Get a machine shop to CNC one for you. Are they really that difficult to source?

If you send me the stem and tell me what dimension you want changed I could get it done for you by one of our clients who has a machine shop.

[im_no_pro]

Dear Mr Jones - thanks for your order. We've fowarded it to your local distributor ABC imports for delivery. Please contact them to arrange payment. Problem solved.

They would need to add the P.S. - our website pricing does not apply, please see the distributor for their significantly more expensive price list. It may also be that a distribution agreement has been formalised, but the person holding the rights is not bringing bikes in. Sounds crazy, but not outside the realms of possible, I have seen this happen in other industries.

Someone mention possible ADR problem? Again I doubt it, these guys arn't an Australian company and as such would not have to comply with our rules. It was a bit of a joke what happened to dirt works in my opinion. What is the point of putting all that rubbish on the bike when people are just going to take it off.

If they are selling bikes in Australia, they have to comply, shipping them in from overseas is cannot be used as a workaround, and this ties in with the statement regarding warranty issues etc. Whilst I agree to a certain extent on the dirtworks decisions, ADR's are ADR's. From memory, the issue for them was more around brakeless bikes being sold for road use and the reflectors bells etc was a side issue. If the customer chooses to remove them, that becomes their liability, not the stores. My road bike came with all reflectors and bell attached, which I had no issue with as the store (which I work for the parent company of) was fulfilling their obligations. Not everyone agrees with all the laws, but the reality is we have to live by them or risk the penalty. If you were a bike shop owner would you be willing to risk the substantial fines associated with selling bikes in breach of the TPA when it takes an extra 10 minutes tops to fit it all?? Hell, most of it comes already fitted to the bike on many brands.

At the risk of sounding rude, it sound like you are not willing to accept possible answers from others that dont suit the type of answer you are looking for? The only source you can get a 100% accurate answer from is Canyon themselves, we are just trying to put out some possibilities based on the info we have.

[jacks1071]

Dear Mr Jones - thanks for your order. We've fowarded it to your local distributor ABC imports for delivery. Please contact them to arrange payment. Problem solved.

They would need to add the P.S. - our website pricing does not apply, please see the distributor for their significantly more expensive price list. It may also be that a distribution agreement has been formalised, but the person holding the rights is not bringing bikes in. Sounds crazy, but not outside the realms of possible, I have seen this happen in other industries.

Someone mention possible ADR problem? Again I doubt it, these guys arn't an Australian company and as such would not have to comply with our rules. It was a bit of a joke what happened to dirt works in my opinion. What is the point of putting all that rubbish on the bike when people are just going to take it off.

If they are selling bikes in Australia, they have to comply, shipping them in from overseas is cannot be used as a workaround, and this ties in with the statement regarding warranty issues etc. Whilst I agree to a certain extent on the dirtworks decisions, ADR's are ADR's. From memory, the issue for them was more around brakeless bikes being sold for road use and the reflectors bells etc was a side issue. If the customer chooses to remove them, that becomes their liability, not the stores. My road bike came with all reflectors and bell attached, which I had no issue with as the store (which I work for the parent company of) was fulfilling their obligations. Not everyone agrees with all the laws, but the reality is we have to live by them or risk the penalty. If you were a bike shop owner would you be willing to risk the substantial fines associated with selling bikes in breach of the TPA when it takes an extra 10 minutes tops to fit it all?? Hell, most of it comes already fitted to the bike on many brands.

At the risk of sounding rude, it sound like you are not willing to accept possible answers from others that dont suit the type of answer you are looking for? The only source you can get a 100% accurate answer from is Canyon themselves, we are just trying to put out some possibilities based on the info we have.

Canyon are a bit slow on the reply unfortunately...

I don't think ADR is the problem. If that were in fact an issue then Wiggle, CRC, Competitive Cyclist etc all of them would have the same problem.

I'm still thinking its a trademark problem but we find out soon enough I guess.

[AndyZ]

Just received an email from Canyon saying they had a product liability issue in Australia (not sure what that means?) that they were trying to resolve ASAP.

[jacks1071]

Just received an email from Canyon saying they had a product liability issue in Australia (not sure what that means?) that they were trying to resolve ASAP.

I think it means their insurance company won't cover them for Australian market unless they meet some criteria. I got a similar response fowarded today.

[AUbicycles]

My replies have been quite quick... not immediate though less than 24 hours.

Current update is that the problem should be solved in a time frame of "weeks". If it is sooner they will let me know.

Hope that helps.

[yen10]

You can always go through a parcel forwarding service. You can sign up for a free account with most companies. You order whatever it is that you want, have it shipped to the forwarding company. They will ship it to you anywhere in the world. MyUS.com, BongoUS.com, and Shipito.com are forwarding companies. I've used Shipito as it is the cheapest.

[jacks1071]

You can always go through a parcel forwarding service. You can sign up for a free account with most companies. You order whatever it is that you want, have it shipped to the forwarding company. They will ship it to you anywhere in the world. MyUS.com, BongoUS.com, and Shipito.com are forwarding companies. I've used Shipito as it is the cheapest.

Great idea - only problem is they don't ship to USA either which I think rules out the places suggested.

[ginz]

there's a guy on this forum that just purchased from canyon, probably over a week ago - guess he got lucky and ordered before all of this. hanging out to see the results of his purchase...