Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby sblack » Sun Jan 17, 2010 9:39 am

BigVin wrote: tho most places like CRC and Wiggle do the conversion in to AUD anyway so you just pay what they say to pay.

Be careful with that one. Wiggle definitely charges in AUD but others like CRC and Ribble give an AUD estimate on their site but still charge in GBP. It will depend on the conversion rate and fees of your CC or paypal as to how close the estimate is to what you pay, it is normally around 2% more than the estimate.

On the topic of good/bad experiences I've had nothing but good experiences with Wiggle, Ribble, CRC, Torpedo7 and Bike Tires Direct. Most have just been straight forward orders with only two exceptions where service was needed.

The first was a faulty tyre from biketiresdirect that had some splitting on the sidewalls within a km of riding. I sent them photos of the splitting and they happily sent a new tyre to replace it, no need to send the faulty tyre back. The replacement was still going along nicely when my wife decided to upgrade from slicks on her MTB to a road bike.

The other time was when I purchased a couple of cycle computers from CRC. Installed one and it went ok on some short rides but on my first ride of over 20km it had freezing issues. I packed it back up and sent it back with the other identical computer I hadn't yet installed on my wife's bike along with their return form and about a week later had the refund back in my account.
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by BNA » Mon Jan 18, 2010 9:48 am

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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Mon Jan 18, 2010 9:48 am

Well finally, looks like my CRC order will be here today/tomorrow

Date Time Location Tracking Event

18-01-2010 05:48 Delivery Agent - AUSTRALIA Arrived at delivery depot
17-01-2010 10:45 Delivery Agent - PERTH - PTT On route to delivery depot
17-01-2010 08:13 Delivery Agent - PERTH - PTT Awaiting Customs Clearance
17-01-2010 07:41 Delivery Agent - PERTH - PTT Arrived in destination country
14-01-2010 03:05 International Hub Left origin country
14-01-2010 00:53 International Hub Arrived at outward Office of Exchange
13-01-2010 18:05 International Hub Despatched from hub
12-01-2010 14:45 Belfast Central Depot On route to hub
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Re: Online Purchases - good and bad experiences

Postby apv » Mon Jan 18, 2010 10:54 am

Ive been waiting two weeks now for my parcel from wiggle and whats fustrating is that I cant even track it, so it could be anywhere :x
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Re: Online Purchases - good and bad experiences

Postby rednaxela » Mon Jan 18, 2010 11:08 am

like clockwork...
placed order late Friday (8 Jan 2010, 1645 Hrs AEDST), received goods today.
Exactly one week (excl the weekends)
wiggle does it again ...
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Mon Jan 18, 2010 4:39 pm

YAY
My CRC order is waiting for me at home. I was wondering if I had ordered 3 rims today from EvansCycles as I had another rim turn up at work today, sure enough I had and no extra shipping for it :mrgreen:

Also my ribble correction is waiting for me at home, I wonder if it is 27 tubes or 30 tubes waiting :)

Now come on SJS Cycles, I want my spokes :evil:
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Re: Online Purchases - good and bad experiences

Postby BigVin » Mon Jan 18, 2010 4:44 pm

I'm still waiting on my Wiggle order. Spewing there's no tracking on certain items.
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Re: Online Purchases - good and bad experiences

Postby casual_cyclist » Mon Jan 18, 2010 4:46 pm

Baalzamon wrote:YAY
My CRC order is waiting for me at home. I was wondering if I had ordered 3 rims today from EvansCycles as I had another rim turn up at work today, sure enough I had and no extra shipping for it :mrgreen:

Also my ribble correction is waiting for me at home, I wonder if it is 27 tubes or 30 tubes waiting :)

Now come on SJS Cycles, I want my spokes :evil:

By the way, my Mavic Open Pro rims turned up from CRC. They are sooo nice :mrgreen:
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Re: Online Purchases - good and bad experiences

Postby EricAdams » Mon Jan 18, 2010 4:50 pm

casual_cyclist wrote:
Baalzamon wrote:YAY
My CRC order is waiting for me at home. I was wondering if I had ordered 3 rims today from EvansCycles as I had another rim turn up at work today, sure enough I had and no extra shipping for it :mrgreen:

Also my ribble correction is waiting for me at home, I wonder if it is 27 tubes or 30 tubes waiting :)

Now come on SJS Cycles, I want my spokes :evil:

By the way, my Mavic Open Pro rims turned up from CRC. They are sooo nice :mrgreen:

Within the stuff I collected from your house yesterday, the black keo cleat that CRC give me is the non grip one but still charged me the grip one's price. :?

But anyway they still can be used and in good condition so I do not borther to return them. Mentally tell myself they are good as they are lighter by 2g in total :shock:
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Mon Jan 18, 2010 5:36 pm

casual_cyclist wrote:
Baalzamon wrote:YAY
My CRC order is waiting for me at home. I was wondering if I had ordered 3 rims today from EvansCycles as I had another rim turn up at work today, sure enough I had and no extra shipping for it :mrgreen:

Also my ribble correction is waiting for me at home, I wonder if it is 27 tubes or 30 tubes waiting :)

Now come on SJS Cycles, I want my spokes :evil:

By the way, my Mavic Open Pro rims turned up from CRC. They are sooo nice :mrgreen:


Who is building the wheels for you? I am trying to build my wheels first time and then taking them to a LBS if I need to.
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Re: Online Purchases - good and bad experiences

Postby casual_cyclist » Mon Jan 18, 2010 5:42 pm

Baalzamon wrote:
casual_cyclist wrote:
Baalzamon wrote:YAY
My CRC order is waiting for me at home. I was wondering if I had ordered 3 rims today from EvansCycles as I had another rim turn up at work today, sure enough I had and no extra shipping for it :mrgreen:

Also my ribble correction is waiting for me at home, I wonder if it is 27 tubes or 30 tubes waiting :)

Now come on SJS Cycles, I want my spokes :evil:

By the way, my Mavic Open Pro rims turned up from CRC. They are sooo nice :mrgreen:


Who is building the wheels for you? I am trying to build my wheels first time and then taking them to a LBS if I need to.

Dunno. I don't have hubs, spokes, nipples or rim tape yet so I won't have to decide for a while :mrgreen:

EDIT: I have not even decided if I am building these wheels for the Repco or the Masi. If they are for the Repco they will be worth more than the bike :mrgreen:
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Re: Online Purchases - good and bad experiences

Postby darrenbridges » Thu Jan 21, 2010 3:03 pm

Crikey, this is an ambitious price for a pair of shifters -
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Re: Online Purchases - good and bad experiences

Postby im_no_pro » Thu Jan 21, 2010 3:16 pm

darrenbridges wrote:Crikey, this is an ambitious price for a pair of shifters -
Campagnolo Veloce ErgoPower Shifters Ergo Power Lever


O.o..... for some reason the following comes to mind :lol:

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Re: Online Purchases - good and bad experiences

Postby audiboi » Thu Jan 21, 2010 3:22 pm

Very impressed with Wiggles.

Placed my order at 10AM WST on Friday 15th, and goods were received on Wednesday 20th Jan.
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Re: Online Purchases - good and bad experiences

Postby BigVin » Thu Jan 21, 2010 3:43 pm

Been two weeks and my Wiggle order still hasn't arrived!
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Thu Jan 21, 2010 3:53 pm

BigVin wrote:Been two weeks and my Wiggle order still hasn't arrived!

You do have an email saying it is ready for pickup and not saying backorder?
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Re: Online Purchases - good and bad experiences

Postby jules21 » Thu Jan 21, 2010 5:34 pm

sblack wrote:Be careful with that one. Wiggle definitely charges in AUD but others like CRC and Ribble give an AUD estimate on their site but still charge in GBP. It will depend on the conversion rate and fees of your CC or paypal as to how close the estimate is to what you pay, it is normally around 2% more than the estimate.


that wasn't my experience. i'm pretty sure CRC charged the precise amount as quoted on their website in AUD. i did however get slapped with a foreign currency conversion fee by my bank.
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Re: Online Purchases - good and bad experiences

Postby BigVin » Thu Jan 21, 2010 5:46 pm

Baalzamon wrote:
BigVin wrote:Been two weeks and my Wiggle order still hasn't arrived!

You do have an email saying it is ready for pickup and not saying backorder?


I got one 2 weeks ago saying it had been dispatched, but due to the shipping method, no tracking is available.
Wiggle also said for me to contact my local PO and ask them if it's arrived, but with no order # or tracking #, I don't know exactly what to say to them?
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Re: Online Purchases - good and bad experiences

Postby nickj_d » Thu Jan 21, 2010 7:37 pm

I've ordered a few things on line and normally go straight to Wiggle. This time around, they didn't have what I wanted, so gave Evans Cycles a go for the first time.

Ordered very late last Wednesday night, item delivered to sydney metro today (the following thursday). Very good considering this time of year, and UK weather etc.

Will definately use them again if I have to (their prices seemed marginally higher than Wiggle). Oh, and they have a lower limit for free delivery to Australia (50 pounds I think) than Wiggle (100 pounds).

Overall - extemely happy.
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Re: Online Purchases - good and bad experiences

Postby apv » Thu Jan 21, 2010 7:43 pm

Dont worry too much, I finally had my stuff delivered to my door this afternoon at 3PM from Aus post and just last sunday it had been 2 weeks since I placed the order with wiggle. So a total of 17 days wait, although Im not too annoyed because I know most of the time it will only be around 1 weeks wait and it seems it's a bad time of the year for Aus post.
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Re: Online Purchases - good and bad experiences

Postby Aushiker » Thu Jan 21, 2010 10:26 pm

nickj_d wrote:I've ordered a few things on line and normally go straight to Wiggle. This time around, they didn't have what I wanted, so gave Evans Cycles a go for the first time.

... Will definately use them again if I have to (their prices seemed marginally higher than Wiggle). Oh, and they have a lower limit for free delivery to Australia (50 pounds I think) than Wiggle (100 pounds).

Overall - extemely happy.


Thanks for the heads-up. Good to know about other retailers.

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Re: Online Purchases - good and bad experiences

Postby sblack » Fri Jan 22, 2010 11:12 am

jules21 wrote:
sblack wrote:Be careful with that one. Wiggle definitely charges in AUD but others like CRC and Ribble give an AUD estimate on their site but still charge in GBP. It will depend on the conversion rate and fees of your CC or paypal as to how close the estimate is to what you pay, it is normally around 2% more than the estimate.


that wasn't my experience. i'm pretty sure CRC charged the precise amount as quoted on their website in AUD. i did however get slapped with a foreign currency conversion fee by my bank.

OK, I paid with paypal and it definately showed the transaction in GBP, never used CC with them to compare.
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Re: Online Purchases - good and bad experiences

Postby ghettro » Fri Jan 22, 2010 12:58 pm

I've ordered from SJS a few times, I have found their shipping to be a bit slow, typically two weeks or so from the date of order - however I've never had any problems with it and they specialise in touring & commuting stuff which none of the others have. Wiggle & PBK though has been fantastic, very fast and I've never had any issues.
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Re: Online Purchases - good and bad experiences

Postby BigVin » Fri Jan 22, 2010 1:14 pm

Yay ... my order just arrived.
Thumbs up Wiggle!
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Re: Online Purchases - good and bad experiences

Postby ni78ck » Fri Jan 22, 2010 1:56 pm

my experiance, is one that requires patience :( its been 10 days and still waiting :x
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Re: Online Purchases - good and bad experiences

Postby audiboi » Thu Jan 28, 2010 1:33 pm

Same here. Ordered a jersey from torpedo7, and its been 9 days and nothing's come in yet. What more surprising is that my order from Wiggle came through in just 4 days!
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