Bike24 delivery times?
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Bike24 delivery times?
Postby lucky7 » Sun Nov 06, 2011 6:07 pm
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Re: Bike24 delivery times?
Postby Baalzamon » Sun Nov 06, 2011 6:08 pm
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Re: Bike24 delivery times?
Postby sir_camel » Sun Nov 06, 2011 9:51 pm
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Re: Bike24 delivery times?
Postby brawlo » Mon Nov 07, 2011 11:57 am
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Re: Bike24 delivery times?
Postby lucky7 » Wed Nov 09, 2011 8:31 am
Ordered 20/10
Shipped to Aus 22/10
Arrived in Aus 5/11
...and has sat in the processing centre since then
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Re: Bike24 delivery times?
Postby Aushiker » Wed Nov 09, 2011 3:28 pm
Pretty normal with Bike24.net. Cheaper prices in the main, but very slow delivery. Two to three weeks or more is not unusual. For me their packing is of greater concern (and poor warranty service).lucky7 wrote:Got a tracking number and did a search...
Ordered 20/10
Shipped to Aus 22/10
Arrived in Aus 5/11
...and has sat in the processing centre since then
I only go to them for stuff that I am happy wait for, will unlikely need warranty and is unlikely to get damaged in transit
Andrew
Aushiker.com
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Re: Bike24 delivery times?
Postby steve-waters » Thu Nov 10, 2011 9:26 am
Some gear the others could not even come close - so trade off i suppose if not in hurry go with them.
MTB:TWE 29er, Fox Terralogic, XT, 3T and TWE wheels
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Re: Bike24 delivery times?
Postby CLP1972 » Thu Nov 10, 2011 2:46 pm
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Re: Bike24 delivery times?
Postby biker jk » Thu Nov 10, 2011 4:04 pm
There's a problem in Aus Post at the moment. That's what I was told by a delivery guy. I'm still waiting on a Wiggle package despatched on October 25 when it's been 7 working days or less for every other delivery.lucky7 wrote:Got a tracking number and did a search...
Ordered 20/10
Shipped to Aus 22/10
Arrived in Aus 5/11
...and has sat in the processing centre since then
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Re: Bike24 delivery times?
Postby slowK » Thu Nov 10, 2011 10:23 pm
I don't think it's their fault - it was dispatched to DHL quickly; what happens after that is probably DHL's responsibility not the bike shop's.
To their credit, Bike24 sent an email warning about deliver delays (this was around the time of severe weather in Europe), and issued a tracking number.
I used the tracking number on DHL's website and watched the package go to from Germany, to Australia, through customs, "Delivered" (it wasn't), back to Germany 8 hours after "Delivery", back to Australia and finally to me. Not sure why it did two trips to Australia from Europe, but I did get the wheels in good condition.
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Re: Bike24 delivery times?
Postby lucky7 » Fri Nov 11, 2011 10:02 am
Oh well....the wait goes on.
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Re: Bike24 delivery times?
Postby lucky7 » Tue Nov 15, 2011 8:49 am
The lady on the phone said it was in the process of being transported from Sydney to Melb. Could not/did not explain why it had a 9 day stop over in Sydney before being sent to Melb for processing/delivery, but from here and other forums, it seems that AusPost is slowing down the domestic leg of a lot of overseas parcels. Perhaps in response to the boom in O/S purchasing...
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Re: Bike24 delivery times?
Postby bomber » Wed Nov 16, 2011 4:04 pm
Bike24 depending on the time of year is usually 2 weeks door to door in Sydney for me.
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Re: Bike24 delivery times?
Postby HappyHumber » Tue Mar 13, 2012 1:04 pm
I received an acknowledgement of the order pretty much straight away, but just logging in again this week to check on it, I can't seem to see any record of the order under my account. Most other sites seem to track your history in some form or another. Similarly, I haven't received any shipping advice to say the stuff has at least left Deutschland as yet - should I expect at least that?
Just wondering if this is the way they do it versus some of the UK e-tailers.. . . ?
Hit me up via the BNA dm; I'll get an alert. If y'know, you know.
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Re: Bike24 delivery times?
Postby antipodean » Tue Mar 13, 2012 2:41 pm
I had a couple of queries about a wheelset and they were very fast with their replies.
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Re: Bike24 delivery times?
Postby RonK » Tue Mar 13, 2012 3:06 pm
You have been spoiled by Wiggle and the super-efficient Royal Mail. It will definitely take longer to receive your Bike24 orders, so be patience is necessary. You will receive a shipment notice which will include a tracking number, so if you don't have it, it hasn't been dispatched yet. Did you check the delivery indicator for the items ordered?HappyHumber wrote:Ok, so I've braced myself for any where upto a months delivery times, and placed my first order with Bike24 last week.
I received an acknowledgement of the order pretty much straight away, but just logging in again this week to check on it, I can't seem to see any record of the order under my account. Most other sites seem to track your history in some form or another. Similarly, I haven't received any shipping advice to say the stuff has at least left Deutschland as yet - should I expect at least that?
Just wondering if this is the way they do it versus some of the UK e-tailers.. . . ?
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Re: Bike24 delivery times?
Postby HappyHumber » Tue Mar 13, 2012 3:20 pm
Thought as much from comments here, at least in terms of delivery times.RonK wrote:You have been spoiled by Wiggle and the super-efficient Royal Mail.
Yeah.. they were all little green happy graphs; "versandfertig in 1-2 Werktagen"It will definitely take longer to receive your Bike24 orders, so be patience is necessary. You will receive a shipment notice which will include a tracking number, so if you don't have it, it hasn't been dispatched yet. Did you check the delivery indicator for the items ordered?
Thanks for clarying the other details, Ron. I'll sit back for another week or so before I query them direct.
Hit me up via the BNA dm; I'll get an alert. If y'know, you know.
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Re: Bike24 delivery times?
Postby gururug » Tue Mar 13, 2012 3:23 pm
Been stuck at "Your package has arrived in Sydney........." now six weeks since the order, they are looking into it for me, and they have been great to deal with.
I wonder why a lot of stores withhold tracking numbers? Be more useful if they sent them straight up. Let's the customer know they have done their part and puts the focus on the courier.
6 weeks is the long limit. Yes, several purchases from Wiggle/c r c etc. up's your expectations.
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Re: Bike24 delivery times?
Postby AUbicycles » Tue Mar 13, 2012 3:53 pm
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Re: Bike24 delivery times?
Postby RonK » Tue Mar 13, 2012 4:06 pm
I've been having the same problem - an order dispatched on 14 Feb from Dotbike hasn't arrived, but according to the Royal Mail tracking system it arrived in Brisbane on the same day.gururug wrote:Having an issue with a RoyalMail delivery from tristore.com
Been stuck at "Your package has arrived in Sydney........." now six weeks since the order, they are looking into it for me, and they have been great to deal with.
I wonder why a lot of stores withhold tracking numbers? Be more useful if they sent them straight up. Let's the customer know they have done their part and puts the focus on the courier.
6 weeks is the long limit. Yes, several purchases from Wiggle/c r c etc. up's your expectations.
Australia Post's tracking page didn't recognise the RM tracking number. I called Australia Post Customer Service (137678) today and the very helpful CSO told me it had been scanned into the George Street P.O. on 27 Feb, but no card has been delivered.
I'll be calling in this afternoon to pick it up.
Edit: Picked up my parcel this afternoon without any problems. Staff at the P.O. were at a loss to explain why no card or reminder had been sent out. But no harm done, I wasn't in a hurry for the item, and it's the first time any of my frequent deliveries has gone astray. Try calling Australia Post Customer Service on 13 76 78.
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Re: Bike24 delivery times?
Postby Baalzamon » Tue Mar 13, 2012 5:20 pm
Your email is your record. Bike24 is one of the rare sites that don't record your orders with them. You will get an email when it has been dispatched and you need to check with German DHL for tracking.HappyHumber wrote:Ok, so I've braced myself for any where upto a months delivery times, and placed my first order with Bike24 last week.
I received an acknowledgement of the order pretty much straight away, but just logging in again this week to check on it, I can't seem to see any record of the order under my account. Most other sites seem to track your history in some form or another. Similarly, I haven't received any shipping advice to say the stuff has at least left Deutschland as yet - should I expect at least that?
Just wondering if this is the way they do it versus some of the UK e-tailers.. . . ?
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Re: Bike24 delivery times?
Postby HappyHumber » Fri Mar 16, 2012 8:55 am
I'll reset the timer and start the next countdown now I guess.
Hit me up via the BNA dm; I'll get an alert. If y'know, you know.
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Re: Bike24 delivery times?
Postby HappyHumber » Tue Apr 03, 2012 11:14 am
Big box to accommodate the rims - and a lot of scrunched up paper padding. Obvious they don't have the extensive packing materials options like \/\/!ggle et al. - but adequately done with what they had.
Probably will order spokes through LBS, just to save on the wait time.
Hit me up via the BNA dm; I'll get an alert. If y'know, you know.
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Re: Bike24 delivery times?
Postby MattyK » Wed Aug 15, 2012 10:16 am
This includes a new headlight, it'll be spring before it arrives...
Date/time City Status
Wed, 25.07.12 17:11 h
--
The instruction data for this shipment have been provided by the sender to DHL electronically
Thu, 26.07.12 18:43 h
Ottendorf-Okrilla, Germany
The international shipment has been processed in the parcel center of origin
Fri, 27.07.12 05:33 h
Saulheim, Germany
The international shipment has been processed in the export parcel center
Sat, 28.07.12 06:18 h
IPZ-Ffm, Germany
The shipment will be transported to the destination country and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: http://auspost.com.au/track/)
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Re: Bike24 delivery times?
Postby RonK » Wed Aug 15, 2012 10:52 am
Are you serious? Didn't you read the preceding posts. Shipments from Bike24 may take up to a month...MattyK wrote:Starting to get annoyed with mine...
Bike24 is a great shop to deal with, but a little forward planning and some patience is required.
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