Transperth Lock'n'Ride
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Re: Transperth Lock'n'Ride
Postby rolandp » Wed Dec 21, 2011 2:45 am
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Re: Transperth Lock'n'Ride
Postby kellyu » Wed Dec 21, 2011 12:18 pm
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Re: Transperth Lock'n'Ride
Postby jet-ski » Wed Dec 21, 2011 12:26 pm
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Re: Transperth Lock'n'Ride
Postby elStado » Thu Feb 09, 2012 11:55 pm
I've also been having issues with the unit at Canning Bridge. Took about 3 minutes this morning before it finally opened up, just wouldn't recognise my card. The door has also refused to open from the inside on one occasion, took a few goes before it finally unlocked and let me out. The machine look really dusty and weathered considering they are supposed to be new units.
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Re: Transperth Lock'n'Ride
Postby rolandp » Fri Feb 10, 2012 1:08 am
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Re: Transperth Lock'n'Ride
Postby elStado » Fri Feb 10, 2012 2:25 am
This is why I always carry two D-locks, a cable, a plastic bag to cover my saddle and a pannier bag to put my accessories in. You never know what sort of security facility you will get to access at the train station. If you're lucky you might get one of the limited enclosed lockers, sometimes there might be room or you might be able to access the Lock'N'Ride.. and for those times you have no other choice but to lock the bike against a rail or a fencer at least you have a good chance of making sure it will all be there when you get back..rolandp wrote:Conversation with a person at work yesterday also indicated she has problems opening the cage at her station. She to resort to locking the bike against a fence.
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Re: Transperth Lock'n'Ride
Postby jet-ski » Sun Feb 12, 2012 12:55 am
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Re: Transperth Lock'n'Ride
Postby just4tehhalibut » Wed Apr 18, 2012 3:39 pm
It has to be difficult trying to provide parking for bikes and cars at these stations, I know that at the Kwinana station the staff had a policy of removing bikes from the cages if they appeared to be left overnight, this didn't help a mate who worked late one night and we never saw that bike again. I know that not everyone is up to riding to/from the station, some find it easier to commute by bike in one morning, use the bus to get home and the next morning, ride home in the arvo. And I don't see an expansion in bike parking, new cages, to happen any time soon. So the PTA needs to make their system more flexible (allow more than 100 registered riders per cage, allow multiple cage registration, an easier deregistration process, etc) and peoples you need to take care how you park, things are getting messy.
Any suggestions? (Printable).
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Re: Transperth Lock'n'Ride
Postby fixed » Wed Apr 18, 2012 7:10 pm
How do you determine that a bike left overnight is storage when it could be the bike at the other end of a train commute?
Ie ride to station on one bike use cage + board train with one smartrider, disembark at end station get bike from cage with ANOTHER smartrider and continue to work uni etc.
Repeat in reverse.
Seems to be a lack of strict follow up on this, policing the regular users from the once a year rider. If the system is discouraging use just by the way it is constructed then the system has to change.
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Re: Transperth Lock'n'Ride
Postby elStado » Wed Apr 18, 2012 10:01 pm
Got off the train at 5pm, saw another lady standing next to it on the phone; she pauses to explain that the machine isn't working and won't recognise anyone's smart rider card. I tried myself a few dozen times with no luck. She's been on the help line number for about 15 minutes trying to get in touch with someone to come and open it up.
So we call the general assistance line (131608), they tell us it's not their problem and to call another number about the bike shelters (93263170) which is supposed to be for emergencies if you can't get access. Bingo!
So we try to call that number and no one answers the phone.. we literally are letting it ring for over 5 minutes an no one answers. So we call the general assistance line again and explain the situation, by now it is around 5:15pm. The assistant person again says there is nothing they can do to help and tries to connect us to the bike shelter services with no luck. They say they will try again and call us back.
We get a call back after 15 minutes and they say that they can't get in touch with anyone.
We try calling the number again and after a few tries over 15 minutes we finally connect through, however the person we speak to has no idea about bike lockers at the train station.. says he will take our number and pass it onto another person.. another 15 minutes later we get a call from a PTA maintenance guy who says he is stuck in traffic (!?!) in Willetton and will need to drive to another station and take the train up to open the cage, eta ~30-40 minutes. By now it is around 5:45pm and there's a small group of people standing around wanting to get their bike out so they can go home.
I call the main info line and explain that I have been waiting for a long time and that I want to go home, so could they please send someone down ASAP. They say they will look into it and call me back. After 10 minutes no one calls back so i call again they say they are aware that there's an issue, that there's nothing they can do and that they don't have a "magic wand" to wave and fix the issue.. so I just have to sit and wait.
By 6:10pm (over 70 minutes sitting there next to the bike shelter waiting now with a full bag of groceries going off) the maintenance guy rocks up to open the shelter. However he can't do anything with the machine so he just leaves the gate wide open rather than having to come back every time someone want to retrieve their bike.
I understand that sometimes things can go wrong, but this was ridiculous. No one to answer the "emergency" phone line, no backup plan and over an hour standing around before they open it up to let us get our bikes and get home. Plus the snide comments from the lady at the call centre when I explained that this was important and needed to be resolved straight away, not in an hour. This was at Canning Bridge too! Only 7 minutes from the city. Surely they could have sent a security guard down from the Esplanade with a key and get it open and stay with the lockers while they get it fixed?
I have now learnt my hard lesson - never again will I use these awful facilities again. I'd rather leave my bike locked up on a fence than be stuck in that sort of situation again. If it wasn't for my knee problems I would ride all the way in every day, however it isn't possible at this time until I heal properly.
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Re: Transperth Lock'n'Ride
Postby fixed » Thu Apr 19, 2012 1:28 am
DM me here or contact me via the BTAWA.ORG.AU website @steven
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Re: Transperth Lock'n'Ride
Postby Grev » Wed Apr 25, 2012 9:38 am
With the public transport system already under capacity, why would the Government want more people using the train? It is better for them to drive.
Given the choice, Australian motorist have a proven record of tolerating traffic congestion – as long as it is not caused by cyclists!
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Re: Transperth Lock'n'Ride
Postby elStado » Thu Apr 26, 2012 10:53 pm
Funny you mention that, as I have thought the same thing many times after being blasted or buzzed by a car even when there is a unoccupied lane right next to me.Grev wrote:Given the choice, Australian motorist have a proven record of tolerating traffic congestion – as long as it is not caused by cyclists!
Anyway, back on topic, I have spoke to Ken Travers (Shadow Transport Minister) today on the phone and had a chat about the situation and how it could have been avoided. I have also spoken to the local press (Southern Gazette) who are going to do an article on the inadequate response by the PTA to resolve this situation. On-site photo shoot next week! Thanks to those how have helped out.
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Re: Transperth Lock'n'Ride
Postby Aushiker » Thu May 10, 2012 10:55 am
AndrewAFTER waiting more than an hour to get his bike, Como resident Karl Stade says he will avoid using the large bike shelters at railway stations again.
Karl was one of a group of cyclists who recently had to make several phone calls and wait for 70 minutes before he was able to get into the shelter at Canning Bridge station.
The 24-year-old said that was not the first time this had happened.
“In the past few months, there have been two occasions where the shelter would not recognise my Smart Rider card and somebody else had to use their card to let me in,” he said.
“There have also been times where I have used my card to let other people in as their cards wouldn’t work.
Aushiker.com
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Re: Transperth Lock'n'Ride
Postby elStado » Thu May 10, 2012 1:27 pm
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Re: Transperth Lock'n'Ride
Postby rolandp » Fri May 11, 2012 12:13 am
You may want to consider sending a link to the article to Minister of Transport, highlighting the issues. Eventually they are going to have to listen.
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Re: Transperth Lock'n'Ride
Postby Aushiker » Fri May 11, 2012 2:06 pm
The response was that they are working on this ... major software issues was the impression I got.rolandp wrote:elStado, the TransPerth bike storage came up in the Perth Bike Network feedback session on Saturday, with several people indicating it was disappointing that it was not possible to register for more than one station.
Andrew
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Re: Transperth Lock'n'Ride
Postby rcmkII » Mon May 14, 2012 4:06 pm
Looks like we'll be keeping hold of the junky 'train station' BSO for a bit longer.
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Re: Transperth Lock'n'Ride
Postby elStado » Mon May 14, 2012 5:05 pm
I'd be using one of these anyway - even WITH access to the facility considering that it might not give you access one day and lock you out (skip the middle man and just don't bother using it). Just make sure it's safe to ride, brakes work, chain is lubricated and tyres are pumped up. What else do you need just for a short ride down the road (assuming it's less than 3km).rcmkII wrote:Looks like we'll be keeping hold of the junky 'train station' BSO for a bit longer.
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Re: Transperth Lock'n'Ride
Postby rcmkII » Mon May 14, 2012 6:32 pm
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Re: Transperth Lock'n'Ride
Postby Becker_11 » Tue May 29, 2012 9:44 pm
Sent from my HTC Desire HD A9191 using Tapatalk 2
Nathaniel
A great adventure starts with a single step
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Re: Transperth Lock'n'Ride
Postby elStado » Tue May 29, 2012 10:08 pm
Just as a follow up, I received a call from a PTA rep late last week regarding this matter in reply to a written complaint I sent in that evening. The rep was extremely apologetic and said that there had been an investigation into what had transpired and a series of recommendations had been subsequently made in order to prevent this situation from occurring again. They were looking to implement these solutions as soon as possible. One solution they have come up with includes the signs being modified with a different phone number that will connect to another more suitable office (apparently the current one is for the Bull Creek station which rarely has anyone inside to answer during peak hours). It would have been nice if they had sent a reply email to me so I had it in writing, but I am fairly satisfied with the response for now - provided they get it sorted out asap!elStado wrote:Had a horror evening with the Lock N Ride at Canning Bridge station.
So for now, user beware.
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Re: Transperth Lock'n'Ride
Postby Stuey » Sun Jun 24, 2012 9:14 pm
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Re: Transperth Lock'n'Ride
Postby rolandp » Sun Jun 24, 2012 11:02 pm
We've got an other development occuring at Greenwood, and this 'cage' has a blue roof, and I don't believe the Greenwood addition will be a third cage, potentially it is being developed for motor bikes or pick-up zone.
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