Online Purchases - good and bad experiences

[durilium]

Ordered some vittoria ultralite tubes and a short sleeve jersey from Cycling Express, tubes were fine but they sent a long sleeve jersey, FFFFFFFfffffffffff!

[zebedee]

ordered two jerseys from http://www.marreybikes.com/ on 30 may, recieved on 5 june.

6 days, happy with that.

[jaseyjase]

Purchased some stands from CRC and have noted their minimum for free postage is now $80. Awesome.

[Reman]

Ordered rear light, bar ends and some locks from Cell at 10:30am, mail guy dropped them off at my desk around 2pm

[rpmspinman]

Order from Wiggle done on 29th May, processed on 31st May. Delivered today on the 7th June. No priority postage.

[MarkG]

Ordered from PBK Wed 30th May in morning, dispatched that night, arrived today.
Very good!

[Kneedown]

Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!).

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.

[shann]

Ordered from Wiggle on 21 May, one item was out of stock so it didn't ship until 1 June. No worries. Still waiting for the delivery...

[birdbrain]

Anybody from interstate dealt with Ideal Cycles Fremantle. If so how do you rate them as far as delivery goes?

Greg

[jaseyjase]

Evans Cycles - PI jersey and thermal socks, High5 tables

ordered and paid - 2/6
dispatched - 9/6

i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again

[paladin]

PBK two orders place 26/5/12 received 6/6 & 8/6

[t.shields]

Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!).

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.

How did you score an Ionos for $77?

[ianK]

Over the past month or so, I have purchase stuff from Wigglecycles, Ribblecycles and Merlincycles. All have been excellent to deal with. Prices are generally much better than Oz suppliers - delivery occasionally quicker.

[jaseyjase]

Evans Cycles - PI jersey and thermal socks, High5 tables

ordered and paid - 2/6
dispatched - 9/6

i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again

arrived - 12/6

Seems from dispatch evans is usually about 4 days. Order to dispatch seems to take longer!

will buy again from them, even though they forgot the Hi5 tablets

[wombatK]

Ordered a seat post and other accessories from Chainreaction 5:25 pm 11/06, goods despatched 12/06, arrived at my home 13/06.

Stunningly good.

It's going to be hard to beat - shortest flight time London to Sydney is 21 hours 35 minutes.

Cheers

[Rex Chan]

Just wanted to let you guys know how it's going with Cellbikes:

I ordered many (in-stock, according to the website) items on Thursday 7 June, and as of today (a week later Thursday 14 June), says "Pending Fulfillment". I went to their website and started the online chat thing. Got a reply immediately from Delphine Klein. They said one of the items (Crank Brothers multitool) was out of stock and they'd ordered from their supplier 2 days ago, and should be arriving Friday/Monday. They are holding my other items, and will ship as soon as this item arrives.

So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)

[jasonc]

So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)

this is where I want communication from the reseller. TELL me when you are waiting on something. An email is preferred. Don't make me log in and check.

[Rex Chan]

In other news, I just got my Cycling Express order delivered. Ordered Thursday 7 June 2012 at 1:29PM, got an email saying dispatched next day on Friday 8 June 2012. And now delivered 1:11PM on Thursday 14 June 2012, a week after ordering (including Queens' Birthday holiday on Monday).

Now, just gotta open up the box and make sure everything is fine and accounted for.

[Kneedown]

Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!).

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.

How did you score an Ionos for $77?

No, in fact I scored 2 x Ionos for $77!

Giro Ionos were on special at CC for ages. They were down to Small size only, probably all gone by now.

[nickdos]

First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.

[jaseyjase]

First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.

send em an email and let them know, you may get a free pair

[nickdos]

First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.

send em an email and let them know, you may get a free pair

So I shamelessly gave it try (nothing to loose) and they offered me a $10 voucher

[gururug]

Dodgy, min $50 that's the postage costs they would incur.

[Kane2579]

I am loving merlincycles. . Is there anyone cheaper ?

[MarkG]

Ordered two pairs of knicks from Ribble on the 8th June, got them today.