Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby Reman » Wed Jun 06, 2012 9:00 pm

Ordered rear light, bar ends and some locks from Cell at 10:30am, mail guy dropped them off at my desk around 2pm :shock:
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by BNA » Thu Jun 07, 2012 2:08 pm

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Re: Online Purchases - good and bad experiences

Postby rpmspinman » Thu Jun 07, 2012 2:08 pm

Order from Wiggle done on 29th May, processed on 31st May. Delivered today on the 7th June. No priority postage.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Fri Jun 08, 2012 12:36 pm

Ordered from PBK Wed 30th May in morning, dispatched that night, arrived today.
Very good!
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Re: Online Purchases - good and bad experiences

Postby Kneedown » Fri Jun 08, 2012 6:40 pm

Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!). :D

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.
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Re: Online Purchases - good and bad experiences

Postby shann » Fri Jun 08, 2012 10:39 pm

Ordered from Wiggle on 21 May, one item was out of stock so it didn't ship until 1 June. No worries. Still waiting for the delivery...
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Re: Online Purchases - good and bad experiences

Postby birdbrain » Sat Jun 09, 2012 9:12 am

Anybody from interstate dealt with Ideal Cycles Fremantle. If so how do you rate them as far as delivery goes?

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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Sat Jun 09, 2012 10:19 pm

Evans Cycles - PI jersey and thermal socks, High5 tables

ordered and paid - 2/6
dispatched - 9/6

i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again
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Re: Online Purchases - good and bad experiences

Postby paladin » Sun Jun 10, 2012 6:31 pm

PBK two orders place 26/5/12 received 6/6 & 8/6
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Re: Online Purchases - good and bad experiences

Postby t.shields » Mon Jun 11, 2012 9:20 pm

Kneedown wrote:Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!). :D

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.


How did you score an Ionos for $77?
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Re: Online Purchases - good and bad experiences

Postby ianK » Tue Jun 12, 2012 8:13 pm

Over the past month or so, I have purchase stuff from Wigglecycles, Ribblecycles and Merlincycles. All have been excellent to deal with. Prices are generally much better than Oz suppliers - delivery occasionally quicker.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Tue Jun 12, 2012 10:00 pm

jaseyjase wrote:Evans Cycles - PI jersey and thermal socks, High5 tables

ordered and paid - 2/6
dispatched - 9/6

i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again


arrived - 12/6

Seems from dispatch evans is usually about 4 days. Order to dispatch seems to take longer!

will buy again from them, even though they forgot the Hi5 tablets
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Re: Online Purchases - good and bad experiences

Postby wombatK » Wed Jun 13, 2012 9:20 pm

Ordered a seat post and other accessories from Chainreaction 5:25 pm 11/06, goods despatched 12/06, arrived at my home 13/06.

Stunningly good. :)

It's going to be hard to beat - shortest flight time London to Sydney is 21 hours 35 minutes.

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Re: Online Purchases - good and bad experiences

Postby Rex Chan » Thu Jun 14, 2012 12:53 pm

Just wanted to let you guys know how it's going with Cellbikes:

I ordered many (in-stock, according to the website) items on Thursday 7 June, and as of today (a week later Thursday 14 June), says "Pending Fulfillment". I went to their website and started the online chat thing. Got a reply immediately from Delphine Klein. They said one of the items (Crank Brothers multitool) was out of stock and they'd ordered from their supplier 2 days ago, and should be arriving Friday/Monday. They are holding my other items, and will ship as soon as this item arrives.

So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)
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Re: Online Purchases - good and bad experiences

Postby jasonc » Thu Jun 14, 2012 12:56 pm

Rex Chan wrote:So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)


this is where I want communication from the reseller. TELL me when you are waiting on something. An email is preferred. Don't make me log in and check.
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Re: Online Purchases - good and bad experiences

Postby Rex Chan » Thu Jun 14, 2012 1:16 pm

In other news, I just got my Cycling Express order delivered. Ordered Thursday 7 June 2012 at 1:29PM, got an email saying dispatched next day on Friday 8 June 2012. And now delivered 1:11PM on Thursday 14 June 2012, a week after ordering (including Queens' Birthday holiday on Monday).

Now, just gotta open up the box and make sure everything is fine and accounted for.
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Re: Online Purchases - good and bad experiences

Postby Kneedown » Fri Jun 15, 2012 3:26 pm

t.shields wrote:
Kneedown wrote:Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!). :D

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.


How did you score an Ionos for $77?


No, in fact I scored 2 x Ionos for $77! :twisted:

Giro Ionos were on special at CC for ages. They were down to Small size only, probably all gone by now.
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Re: Online Purchases - good and bad experiences

Postby nickdos » Mon Jun 18, 2012 1:13 pm

First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version :? . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Mon Jun 18, 2012 6:41 pm

nickdos wrote:First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version :? . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.


send em an email and let them know, you may get a free pair :wink:
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Re: Online Purchases - good and bad experiences

Postby nickdos » Tue Jun 19, 2012 9:44 am

jaseyjase wrote:
nickdos wrote:First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version :? . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.

send em an email and let them know, you may get a free pair :wink:

So I shamelessly gave it try (nothing to loose) and they offered me a $10 voucher :)
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Re: Online Purchases - good and bad experiences

Postby gururug » Tue Jun 19, 2012 9:50 am

Dodgy, min $50 that's the postage costs they would incur.
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Re: Online Purchases - good and bad experiences

Postby Kane2579 » Tue Jun 19, 2012 9:31 pm

I am loving merlincycles. . Is there anyone cheaper ?
Trek madone 4.7 full ultegra groupset & wheels

S works stumpjumper. Full XT group. Stans tubeless. Marzhocci forks.

Fixie bitsa
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Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Jun 25, 2012 3:15 pm

Ordered two pairs of knicks from Ribble on the 8th June, got them today.
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Re: Online Purchases - good and bad experiences

Postby jasonc » Mon Jun 25, 2012 8:19 pm

did 3 orders on the 15 - ribble, pbk and crc

ribble was at the front door today. crc is at the post office, i think - will confirm tomorrow
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Re: Online Purchases - good and bad experiences

Postby MarkG » Fri Jun 29, 2012 1:25 pm

To any of you guys who have international goods from PBK , Wiggle etc sent to your office instead of home..

Have you ever forgotten , or have the shop forgotten to put your business name on the deliver docket?
The reason I ask it because my PBK order is over 1 week late, and I noticed they've posted to me without my business name included, only my actually address, city, post code, phone # etc.
Do you think I'll still receive it, or it it likely to be returned to sender (PBK). ?
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby jasonc » Fri Jun 29, 2012 2:15 pm

jasonc wrote:did 3 orders on the 15 - ribble, pbk and crc

ribble was at the front door today. crc is at the post office, i think - will confirm tomorrow



OK, can now confirm:

as stated above did 3 orders on the 15 - ribble, pbk and crc
ribble arrived monday as did CRC (except was marked large parcel and not left at the front door)
pbk order arrived wednesday.

happy with all. worth noting when ordering from ribble that the parts don't come in the original packaging (ordered 2 chains - 1 for me and 1 for a workmate - both turned up in the same plastic bag)
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