Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby Reman » Wed Jun 06, 2012 9:00 pm
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Re: Online Purchases - good and bad experiences
Postby rpmspinman » Thu Jun 07, 2012 2:08 pm
Shav
My Bikes:
2011 Kona Dew Plus (commuter)
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Re: Online Purchases - good and bad experiences
Postby MarkG » Fri Jun 08, 2012 12:36 pm
Very good!
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Re: Online Purchases - good and bad experiences
Postby Kneedown » Fri Jun 08, 2012 6:40 pm
Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!).
Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.
Giant Defy Composite 2 SRAM Apex | wet bike
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Re: Online Purchases - good and bad experiences
Postby shann » Fri Jun 08, 2012 10:39 pm
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Re: Online Purchases - good and bad experiences
Postby birdbrain » Sat Jun 09, 2012 9:12 am
Greg
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Sat Jun 09, 2012 10:19 pm
ordered and paid - 2/6
dispatched - 9/6
i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again
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Re: Online Purchases - good and bad experiences
Postby paladin » Sun Jun 10, 2012 6:31 pm
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Re: Online Purchases - good and bad experiences
Postby t.shields » Mon Jun 11, 2012 9:20 pm
How did you score an Ionos for $77?Kneedown wrote:Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.
Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!).
Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.
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Re: Online Purchases - good and bad experiences
Postby ianK » Tue Jun 12, 2012 8:13 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Jun 12, 2012 10:00 pm
arrived - 12/6jaseyjase wrote:Evans Cycles - PI jersey and thermal socks, High5 tables
ordered and paid - 2/6
dispatched - 9/6
i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again
Seems from dispatch evans is usually about 4 days. Order to dispatch seems to take longer!
will buy again from them, even though they forgot the Hi5 tablets
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Re: Online Purchases - good and bad experiences
Postby wombatK » Wed Jun 13, 2012 9:20 pm
Stunningly good.
It's going to be hard to beat - shortest flight time London to Sydney is 21 hours 35 minutes.
Cheers
Somebody has to do something, and it's just incredibly pathetic that it has to be us -Jerry Garcia
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Re: Online Purchases - good and bad experiences
Postby Rex Chan » Thu Jun 14, 2012 12:53 pm
I ordered many (in-stock, according to the website) items on Thursday 7 June, and as of today (a week later Thursday 14 June), says "Pending Fulfillment". I went to their website and started the online chat thing. Got a reply immediately from Delphine Klein. They said one of the items (Crank Brothers multitool) was out of stock and they'd ordered from their supplier 2 days ago, and should be arriving Friday/Monday. They are holding my other items, and will ship as soon as this item arrives.
So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)
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Re: Online Purchases - good and bad experiences
Postby jasonc » Thu Jun 14, 2012 12:56 pm
this is where I want communication from the reseller. TELL me when you are waiting on something. An email is preferred. Don't make me log in and check.Rex Chan wrote:So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)
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Re: Online Purchases - good and bad experiences
Postby Rex Chan » Thu Jun 14, 2012 1:16 pm
Now, just gotta open up the box and make sure everything is fine and accounted for.
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Re: Online Purchases - good and bad experiences
Postby Kneedown » Fri Jun 15, 2012 3:26 pm
No, in fact I scored 2 x Ionos for $77!t.shields wrote:How did you score an Ionos for $77?Kneedown wrote:Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.
Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!).
Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.
Giro Ionos were on special at CC for ages. They were down to Small size only, probably all gone by now.
Giant Defy Composite 2 SRAM Apex | wet bike
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Re: Online Purchases - good and bad experiences
Postby nickdos » Mon Jun 18, 2012 1:13 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Mon Jun 18, 2012 6:41 pm
send em an email and let them know, you may get a free pairnickdos wrote:First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.
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Re: Online Purchases - good and bad experiences
Postby nickdos » Tue Jun 19, 2012 9:44 am
So I shamelessly gave it try (nothing to loose) and they offered me a $10 voucherjaseyjase wrote:send em an email and let them know, you may get a free pairnickdos wrote:First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.
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Re: Online Purchases - good and bad experiences
Postby gururug » Tue Jun 19, 2012 9:50 am
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Re: Online Purchases - good and bad experiences
Postby Kane2579 » Tue Jun 19, 2012 9:31 pm
S works stumpjumper. Full XT group. Stans tubeless. Marzhocci forks.
Fixie bitsa
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Re: Online Purchases - good and bad experiences
Postby MarkG » Mon Jun 25, 2012 3:15 pm
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Re: Online Purchases - good and bad experiences
Postby jasonc » Mon Jun 25, 2012 8:19 pm
ribble was at the front door today. c r c is at the post office, i think - will confirm tomorrow
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Re: Online Purchases - good and bad experiences
Postby MarkG » Fri Jun 29, 2012 1:25 pm
Have you ever forgotten , or have the shop forgotten to put your business name on the deliver docket?
The reason I ask it because my PBK order is over 1 week late, and I noticed they've posted to me without my business name included, only my actually address, city, post code, phone # etc.
Do you think I'll still receive it, or it it likely to be returned to sender (PBK). ?
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Re: Online Purchases - good and bad experiences
Postby jasonc » Fri Jun 29, 2012 2:15 pm
jasonc wrote:did 3 orders on the 15 - ribble, pbk and c r c
ribble was at the front door today. c r c is at the post office, i think - will confirm tomorrow
OK, can now confirm:
as stated above did 3 orders on the 15 - ribble, pbk and c r c
ribble arrived monday as did c r c (except was marked large parcel and not left at the front door)
pbk order arrived wednesday.
happy with all. worth noting when ordering from ribble that the parts don't come in the original packaging (ordered 2 chains - 1 for me and 1 for a workmate - both turned up in the same plastic bag)
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