Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby durilium » Tue Jun 05, 2012 12:31 pm

Ordered some vittoria ultralite tubes and a short sleeve jersey from Cycling Express, tubes were fine but they sent a long sleeve jersey, FFFFFFFfffffffffff! :twisted:
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by BNA » Wed Jun 06, 2012 9:31 am

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Re: Online Purchases - good and bad experiences

Postby zebedee » Wed Jun 06, 2012 9:31 am

ordered two jerseys from http://www.marreybikes.com/ on 30 may, recieved on 5 june.

6 days, happy with that.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Jun 06, 2012 3:27 pm

Purchased some stands from CRC and have noted their minimum for free postage is now $80. Awesome.
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Re: Online Purchases - good and bad experiences

Postby Reman » Wed Jun 06, 2012 9:00 pm

Ordered rear light, bar ends and some locks from Cell at 10:30am, mail guy dropped them off at my desk around 2pm :shock:
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Re: Online Purchases - good and bad experiences

Postby rpmspinman » Thu Jun 07, 2012 2:08 pm

Order from Wiggle done on 29th May, processed on 31st May. Delivered today on the 7th June. No priority postage.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Fri Jun 08, 2012 12:36 pm

Ordered from PBK Wed 30th May in morning, dispatched that night, arrived today.
Very good!
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby Kneedown » Fri Jun 08, 2012 6:40 pm

Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!). :D

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.
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Re: Online Purchases - good and bad experiences

Postby shann » Fri Jun 08, 2012 10:39 pm

Ordered from Wiggle on 21 May, one item was out of stock so it didn't ship until 1 June. No worries. Still waiting for the delivery...
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Re: Online Purchases - good and bad experiences

Postby birdbrain » Sat Jun 09, 2012 9:12 am

Anybody from interstate dealt with Ideal Cycles Fremantle. If so how do you rate them as far as delivery goes?

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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Sat Jun 09, 2012 10:19 pm

Evans Cycles - PI jersey and thermal socks, High5 tables

ordered and paid - 2/6
dispatched - 9/6

i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again
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Re: Online Purchases - good and bad experiences

Postby paladin » Sun Jun 10, 2012 6:31 pm

PBK two orders place 26/5/12 received 6/6 & 8/6
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Re: Online Purchases - good and bad experiences

Postby t.shields » Mon Jun 11, 2012 9:20 pm

Kneedown wrote:Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!). :D

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.


How did you score an Ionos for $77?
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Re: Online Purchases - good and bad experiences

Postby ianK » Tue Jun 12, 2012 8:13 pm

Over the past month or so, I have purchase stuff from Wigglecycles, Ribblecycles and Merlincycles. All have been excellent to deal with. Prices are generally much better than Oz suppliers - delivery occasionally quicker.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Tue Jun 12, 2012 10:00 pm

jaseyjase wrote:Evans Cycles - PI jersey and thermal socks, High5 tables

ordered and paid - 2/6
dispatched - 9/6

i should stop ordering on weekends, jubilee didnt help either. hopefully they use DHL express again


arrived - 12/6

Seems from dispatch evans is usually about 4 days. Order to dispatch seems to take longer!

will buy again from them, even though they forgot the Hi5 tablets
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Re: Online Purchases - good and bad experiences

Postby wombatK » Wed Jun 13, 2012 9:20 pm

Ordered a seat post and other accessories from Chainreaction 5:25 pm 11/06, goods despatched 12/06, arrived at my home 13/06.

Stunningly good. :)

It's going to be hard to beat - shortest flight time London to Sydney is 21 hours 35 minutes.

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WombatK

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Re: Online Purchases - good and bad experiences

Postby Rex Chan » Thu Jun 14, 2012 12:53 pm

Just wanted to let you guys know how it's going with Cellbikes:

I ordered many (in-stock, according to the website) items on Thursday 7 June, and as of today (a week later Thursday 14 June), says "Pending Fulfillment". I went to their website and started the online chat thing. Got a reply immediately from Delphine Klein. They said one of the items (Crank Brothers multitool) was out of stock and they'd ordered from their supplier 2 days ago, and should be arriving Friday/Monday. They are holding my other items, and will ship as soon as this item arrives.

So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)
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Re: Online Purchases - good and bad experiences

Postby jasonc » Thu Jun 14, 2012 12:56 pm

Rex Chan wrote:So, all in all, I'm pretty happy. There is a delay, but got a fast and definite answer from Cellbikes (I'd read of others not getting emails answered, so was going to try the phone, but saw the chat thing)


this is where I want communication from the reseller. TELL me when you are waiting on something. An email is preferred. Don't make me log in and check.
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Re: Online Purchases - good and bad experiences

Postby Rex Chan » Thu Jun 14, 2012 1:16 pm

In other news, I just got my Cycling Express order delivered. Ordered Thursday 7 June 2012 at 1:29PM, got an email saying dispatched next day on Friday 8 June 2012. And now delivered 1:11PM on Thursday 14 June 2012, a week after ordering (including Queens' Birthday holiday on Monday).

Now, just gotta open up the box and make sure everything is fine and accounted for.
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Re: Online Purchases - good and bad experiences

Postby Kneedown » Fri Jun 15, 2012 3:26 pm

t.shields wrote:
Kneedown wrote:Ordered a Giro Ionos helmet from Competitive Cyclists for $77+postage.

Helmet turned up with a small defect which I wasn't happy with. Mostly cosmetic really. Sent pics to CC and was sent a replcement within a week (and get to keep the original!). :D

Great to know that some of the bigger online stores will honour warranty without any hassles. Have had a similar experience with Wiggle.


How did you score an Ionos for $77?


No, in fact I scored 2 x Ionos for $77! :twisted:

Giro Ionos were on special at CC for ages. They were down to Small size only, probably all gone by now.
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Re: Online Purchases - good and bad experiences

Postby nickdos » Mon Jun 18, 2012 1:13 pm

First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version :? . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Mon Jun 18, 2012 6:41 pm

nickdos wrote:First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version :? . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.


send em an email and let them know, you may get a free pair :wink:
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Re: Online Purchases - good and bad experiences

Postby nickdos » Tue Jun 19, 2012 9:44 am

jaseyjase wrote:
nickdos wrote:First purchase from PBK - got 2 x Conti GP4000s on special + 10% off code (AUD $77 all up). Delivery was a bit slow but was disappointed when they arrive as they sent me 23mm but I ordered 25mm version :? . I decided I couldn't be ar5ed sending them back so mounted them up. Seems to be a decent upgrade from the Kenda Kadence tyres that came stock on my bike.

send em an email and let them know, you may get a free pair :wink:

So I shamelessly gave it try (nothing to loose) and they offered me a $10 voucher :)
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Re: Online Purchases - good and bad experiences

Postby gururug » Tue Jun 19, 2012 9:50 am

Dodgy, min $50 that's the postage costs they would incur.
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Re: Online Purchases - good and bad experiences

Postby Kane2579 » Tue Jun 19, 2012 9:31 pm

I am loving merlincycles. . Is there anyone cheaper ?
Trek madone 4.7 full ultegra groupset & wheels

S works stumpjumper. Full XT group. Stans tubeless. Marzhocci forks.

Fixie bitsa
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Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Jun 25, 2012 3:15 pm

Ordered two pairs of knicks from Ribble on the 8th June, got them today.
Proudly "a hater of academics with helmet cams"
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