Online Purchases - good and bad experiences

[Peacewise]

19 days waiting on an order from chain reaction cycles.

[gabrielle260]

Ditto, peacewise!

[santacruzscott]

I've had deliveries from CRC take a month to arrive.

Used to be when you payed a slightly higher postage rate at CRC , and everything came Royal Mail signed for , it used to take 5 working days every time.

Since they have cheapened their postage costs to compete with others , the standard delivery method is ordinary air mail and it takes longer.

Sometimes it will take less than 2 weeks , but mostly (In my experience) it seems to be 3 weeks or more.

In saying that, I have never had a parcel not arrive , in probably 15 years of ordering with them.

I don't use them as much as I used to , as the other UK online shops are much more competitive on price and postage costs these days.

[simmo71]

Purchased some sks chromoplastic P45 fenders from CRC for my commuter, they arrived in about 14 days which is fine. The sore point I have is they stuffed them into a box probably designed for 20-24" wheels.

As a result there was a bend in the rear fender approximately 25cm from one end. A bit shoddy trying to save money on postage I think.

Fortunately i was able to straighten the thermoplastic out by placing it under the hot water tap and applying gentle pressure. Having said that, I am happy the way they look and perform in the wet!

[jzr]

Usually order most things from Wiggle or Cycling Express but for the first time ordered from PBK. Free shipping at the mo' so when I forgot something I just put another order in. Both orders arrived at work within 15 minutes of each other although shipped out on different days. Thought that was interesting.

My first order - had 2 pairs of socks and a pair of booties. I get one pair of socks, the booties and a bar stem?!?! Different brand, completely different item - no idea how that happened. Stem = $125, socks I ordered $22. Needless to say, the socks are of course now out of stock and I was desperate for them right now - very cold and I don't have any decent winter ones. Only way to contact them is via the contact form so I am now patiently waiting for their suggested resolution. Unless they send me a reply paid envelope, there's no way I'm bothering to front up to the PO and send them their stem back so be interesting to see what they decide to do. Anyone else care to share an experience with an order error from PBK and how it went??

In contrast - ordered from Bicycles Express online store (they're in Adelaide and I work in Adelaide metro). They had Michelin Pro Race 3's for $32 (cheaper than Wiggle). Admittedly, 'postage' cost me $8 but I wasn't complaining when I ordered at 1pm and they were on my desk by 4:30 that afternoon - cheapest courier I've ever used! Awesome service.

[Peacewise]

lol, spose wince wiggins tour is over crc got time to process my order.

Ordered jersey, bibnix and full fingered gloves on 3rd of July, they arrived today.
Ordered base layer and a jacket on the 11th of July, they also arrived today.

The Campagnolo Tech Motion Light windproof jackets' zip is sticky, I've put some dry lube graphite on it, hopefully it free's up.
If it doesn't free up I spose I'll have to request a replacement. What's CRC like for clothing warranties?

and yozzers, that "light" jacket is light, yee gods, it's about as thick as a condom.

[gossy]

Ordered a heap of items from CRC on 17th July, arrived at my door at 5:30pm on 23rd July.
Miracles do happen.

[zebedee]

just recieved my fulcrum zeros from shinybikes.co.uk. order placed on 16th may, delivered on 28th may.
best price i could find online.
..........now the long wait unitl i finish work so i can go home and try them out.

Went to fit these this morning, devestated, they sent me the campy version and I need SRAM compatible.

Will I have to send these back or can the freehub be changed?

still waiting on the freehub body, these wheels are 5 weeks leaning against my shed wall. shinybikes.........i dont know what to say.

Well guys, 10 weeks since I placed my initial order I have received my replacement hub body. This is apparently the third body they have sent me; the first two are yet to appear. I think this falls into the bad experience category.

[danny the boy]

9 days and counting for my last Wiggle order . Depressing when ive only waited 3 days for smaller orders in the past.

[Hammo]

Is that working days?

Mine has been 7 working days for a Ribble order, I imagine it will arrive mid to late next week hopefully!

[danny the boy]

Is that working days?

No, It's arrived now and ended up taking 8 working days but not to my surrpise they have pulled the mail forwarding shifty again and the return address on a Wiggle box is a Melbourne address.

[MADCAP]

cycling-monton "Man its been 2 weeks and still no item, yeah they sent me EMS tracking number but it doesn't work, and they even told me it didn't work on there end, anyways i have a PAYPAL dispute with them and we are still waiting to see the item here in Australia... Hopefully tomorrow it arrives but i won't count on it

Anyone used this mob?

[simonr23]

i've used ribble and wiggle 3 times each this year. ribble have been cheaper, like for like, but shipping is slower.

wiggle 6-8 days(weekend included)
ribble 14-20 days(ditto)

both pack their goods secure and safely.

[danny the boy]

cycling-monton "Man its been 2 weeks and still no item, yeah they sent me EMS tracking number but it doesn't work, and they even told me it didn't work on there end, anyways i have a PAYPAL dispute with them and we are still waiting to see the item here in Australia... Hopefully tomorrow it arrives but i won't count on it

Anyone used this mob?

If its the same as the ebay one yep used them a few times with no problems. China postage takes sometimes 3 weeks which is written on all their listings Ive seen.

[sir_camel]

Purchased a Campagnolo Zonda wheelset from Wiggle last Thursday 26 July at about 1.00am. Arrived on my doorstep today, Monday 30 July at 11.00am. Didn't pay for priority dispatch or fast shipping. Just free shipping. Couldn't be happier.

The wheels came in VERY good packaging too. No chance of buckling in that box.

[Hammo]

That's really good, Ribble is much slower! I placed my order on the 18th and I am still waiting!!

[qeaou]

wiggle - great service - no problems
alwaysriding.co.uk - same

ebay - depends on who you are dealing with of course,
but "the pros closet" is a reseller of goods from Colorado - bought two items from them. Great

Clothing from overseas - you can sometimes find better deals on Amazon than on ebay

In AU:
cyclingdeal - price leader on low end stuff. great service, no problems, but don't go to them for premium things - they just don' have it.

[mclala]

Another good wiggle experience, Ordered two separate orders 21st and 22nd both small but they had a free delivery special at the time. Both orders arrived today in the mail.

Always happy with the delivery speed.

[zebedee]

placed an order this morning with cellbikes in sydney, a couple of tyres and tubes. dispatched 6 hrs later, cant complain about that.

[scirocco]

"the pros closet" is a reseller of goods from Colorado - bought two items from them. Great.

+1. Multiple purchases, always good selection and prices and shipping is as fast as you can expect from the US.

[Hammo]

Ribble stuff finally arrived today! I might stick with Wiggle from now on!

[Johndec]

If anyone is thinking of ordering from bikes.com.au please, no matter how good the deal is, take a deep breath and hit the back button on your browser... My story follows wiith the possibly slanderous bits removed,

Day 1: Wednesday 25/7/12. Decide I'd like to get a trainer to keep up the fitness on crappy days. Notice a post here mentioning that bikes.com.au have the Jet Black Z1 for a good price including free shipping. I'll get to the free shipping later. Go to their website, sign up and order said trainer. Money whipped out of my paypal account within minutes. Before ordering I check their shipping FAQ and see that all sales except for complete bikes are sent via Auspost which suits me great as I have a Post Office box and there is rarely anyone home to accept courier deliveries so I give my PO Box as the delivery address.

Day 6: Send them a "where is my trainer" email. Expected that Melbourne to Sydney should have happened by now. I get an email back stating that their couriers can't deliver to a PO Box and they tried to ring me. I check my phone and there is no missed calls and no messages on my messagebank. I smell a rat but do the right thing and email them my street address. I wonder why if the phone call failed( I double checked, they had my correct number) , why didn't the email me? I also point out that their site states that they ship via Auspost but they don't bother to reply to that...

Day 7: Note that their website still shows my order is still listed as "in progress". I send another email inquiring if there is ANOTHER problem.. No reply.

Day 8: Order shipped via Toll couriers. Huh? Don't care. It's finally on its way.

Day 9 (Today): Toll tracking tells me to expect delivery today. Keep the missus chained to the lounge as I don't want a missed delivery. She had stuff to do but graciously puts it off for me. Married a good'un I get home at about 6pm. No delivery... Check Toll tracking and in 30 hours the package had moved from Melbourne to ................. Melbourne!! I'm not surprised that the V8 supercars they sponsor are slow.

Day 13: The new expected delivery date from Toll. I tried to do the right thing and order an Australian product from an Australian company and at the end of the day I could of got it quicker and cheaper from Ribble/Wiggle/CRC. Sorry OZ companies, you've lost me. Sticking with the Poms....

[MarkG]

Ordered from Merlin Cyles Thursday night (Aus time) - package arrived 4 days later.

Brilliant!!

[michael_w]

Purchased a new saddle from velogear on Thursday nite from the comfort of my couch and received it in yesterdays mail. Always a pleasure to deal with them and I always find the service fast and friendly

[Ross]

cycling-monton "Man its been 2 weeks and still no item, yeah they sent me EMS tracking number but it doesn't work, and they even told me it didn't work on there end, anyways i have a PAYPAL dispute with them and we are still waiting to see the item here in Australia... Hopefully tomorrow it arrives but i won't count on it

Anyone used this mob?

Yes a few times, you have to be patient, can take a month or so, I think they make the goods to order.