Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby simmo71 » Sun Jul 22, 2012 8:58 pm
As a result there was a bend in the rear fender approximately 25cm from one end. A bit shoddy trying to save money on postage I think.
Fortunately i was able to straighten the thermoplastic out by placing it under the hot water tap and applying gentle pressure. Having said that, I am happy the way they look and perform in the wet!
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Re: Online Purchases - good and bad experiences
Postby jzr » Sun Jul 22, 2012 9:24 pm
My first order - had 2 pairs of socks and a pair of booties. I get one pair of socks, the booties and a bar stem?!?! Different brand, completely different item - no idea how that happened. Stem = $125, socks I ordered $22. Needless to say, the socks are of course now out of stock and I was desperate for them right now - very cold and I don't have any decent winter ones. Only way to contact them is via the contact form so I am now patiently waiting for their suggested resolution. Unless they send me a reply paid envelope, there's no way I'm bothering to front up to the PO and send them their stem back so be interesting to see what they decide to do. Anyone else care to share an experience with an order error from PBK and how it went??
In contrast - ordered from Bicycles Express online store (they're in Adelaide and I work in Adelaide metro). They had Michelin Pro Race 3's for $32 (cheaper than Wiggle). Admittedly, 'postage' cost me $8 but I wasn't complaining when I ordered at 1pm and they were on my desk by 4:30 that afternoon - cheapest courier I've ever used! Awesome service.
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Re: Online Purchases - good and bad experiences
Postby Peacewise » Mon Jul 23, 2012 3:29 pm
Ordered jersey, bibnix and full fingered gloves on 3rd of July, they arrived today.
Ordered base layer and a jacket on the 11th of July, they also arrived today.
The Campagnolo Tech Motion Light windproof jackets' zip is sticky, I've put some dry lube graphite on it, hopefully it free's up.
If it doesn't free up I spose I'll have to request a replacement. What's c r c like for clothing warranties?
and yozzers, that "light" jacket is light, yee gods, it's about as thick as a condom.
- gossy
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Re: Online Purchases - good and bad experiences
Postby gossy » Tue Jul 24, 2012 8:58 am
Miracles do happen.
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Re: Online Purchases - good and bad experiences
Postby zebedee » Tue Jul 24, 2012 5:09 pm
Well guys, 10 weeks since I placed my initial order I have received my replacement hub body. This is apparently the third body they have sent me; the first two are yet to appear. I think this falls into the bad experience category.zebedee wrote:still waiting on the freehub body, these wheels are 5 weeks leaning against my shed wall. shinybikes.........i dont know what to say.zebedee wrote:Went to fit these this morning, devestated, they sent me the campy version and I need SRAM compatible.zebedee wrote:just recieved my fulcrum zeros from shinybikes.co.uk. order placed on 16th may, delivered on 28th may.
best price i could find online.
..........now the long wait unitl i finish work so i can go home and try them out.
Will I have to send these back or can the freehub be changed?
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Tue Jul 24, 2012 5:33 pm
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Re: Online Purchases - good and bad experiences
Postby Hammo » Thu Jul 26, 2012 10:07 am
Mine has been 7 working days for a Ribble order, I imagine it will arrive mid to late next week hopefully!
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Thu Jul 26, 2012 3:14 pm
No, It's arrived now and ended up taking 8 working days but not to my surrpise they have pulled the mail forwarding shifty again and the return address on a Wiggle box is a Melbourne address.Hammo wrote:Is that working days?
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Re: Online Purchases - good and bad experiences
Postby MADCAP » Thu Jul 26, 2012 9:06 pm
Anyone used this mob?
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Re: Online Purchases - good and bad experiences
Postby simonr23 » Thu Jul 26, 2012 9:12 pm
wiggle 6-8 days(weekend included)
ribble 14-20 days(ditto)
both pack their goods secure and safely.
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Sun Jul 29, 2012 4:58 pm
MADCAP wrote:cycling-monton "Man its been 2 weeks and still no item, yeah they sent me EMS tracking number but it doesn't work, and they even told me it didn't work on there end, anyways i have a PAYPAL dispute with them and we are still waiting to see the item here in Australia... Hopefully tomorrow it arrives but i won't count on it
Anyone used this mob?
If its the same as the ebay one yep used them a few times with no problems. China postage takes sometimes 3 weeks which is written on all their listings Ive seen.
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Re: Online Purchases - good and bad experiences
Postby sir_camel » Mon Jul 30, 2012 12:11 pm
The wheels came in VERY good packaging too. No chance of buckling in that box.
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Re: Online Purchases - good and bad experiences
Postby Hammo » Mon Jul 30, 2012 3:33 pm
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Re: Online Purchases - good and bad experiences
Postby qeaou » Mon Jul 30, 2012 8:14 pm
alwaysriding.co.uk - same
ebay - depends on who you are dealing with of course,
but "the pros closet" is a reseller of goods from Colorado - bought two items from them. Great
Clothing from overseas - you can sometimes find better deals on Amazon than on ebay
In AU:
cyclingdeal - price leader on low end stuff. great service, no problems, but don't go to them for premium things - they just don' have it.
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Re: Online Purchases - good and bad experiences
Postby mclala » Tue Jul 31, 2012 1:45 pm
Always happy with the delivery speed.
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Re: Online Purchases - good and bad experiences
Postby zebedee » Tue Jul 31, 2012 4:07 pm
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Re: Online Purchases - good and bad experiences
Postby scirocco » Tue Jul 31, 2012 9:09 pm
+1. Multiple purchases, always good selection and prices and shipping is as fast as you can expect from the US.qeaou wrote:"the pros closet" is a reseller of goods from Colorado - bought two items from them. Great.
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Re: Online Purchases - good and bad experiences
Postby Hammo » Thu Aug 02, 2012 11:14 am
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Re: Online Purchases - good and bad experiences
Postby Johndec » Fri Aug 03, 2012 10:32 pm
Day 1: Wednesday 25/7/12. Decide I'd like to get a trainer to keep up the fitness on crappy days. Notice a post here mentioning that bikes.com.au have the Jet Black Z1 for a good price including free shipping. I'll get to the free shipping later. Go to their website, sign up and order said trainer. Money whipped out of my paypal account within minutes. Before ordering I check their shipping FAQ and see that all sales except for complete bikes are sent via Auspost which suits me great as I have a Post Office box and there is rarely anyone home to accept courier deliveries so I give my PO Box as the delivery address.
Day 6: Send them a "where is my trainer" email. Expected that Melbourne to Sydney should have happened by now. I get an email back stating that their couriers can't deliver to a PO Box and they tried to ring me. I check my phone and there is no missed calls and no messages on my messagebank. I smell a rat but do the right thing and email them my street address. I wonder why if the phone call failed( I double checked, they had my correct number) , why didn't the email me? I also point out that their site states that they ship via Auspost but they don't bother to reply to that...
Day 7: Note that their website still shows my order is still listed as "in progress". I send another email inquiring if there is ANOTHER problem.. No reply.
Day 8: Order shipped via Toll couriers. Huh? Don't care. It's finally on its way.
Day 9 (Today): Toll tracking tells me to expect delivery today. Keep the missus chained to the lounge as I don't want a missed delivery. She had stuff to do but graciously puts it off for me. Married a good'un I get home at about 6pm. No delivery... Check Toll tracking and in 30 hours the package had moved from Melbourne to ................. Melbourne!! I'm not surprised that the V8 supercars they sponsor are slow.
Day 13: The new expected delivery date from Toll. I tried to do the right thing and order an Australian product from an Australian company and at the end of the day I could of got it quicker and cheaper from Ribble/Wiggle/c r c. Sorry OZ companies, you've lost me. Sticking with the Poms....
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Re: Online Purchases - good and bad experiences
Postby MarkG » Tue Aug 07, 2012 11:51 am
Brilliant!!
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Re: Online Purchases - good and bad experiences
Postby michael_w » Tue Aug 07, 2012 12:47 pm
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Re: Online Purchases - good and bad experiences
Postby Ross » Sat Aug 11, 2012 4:39 pm
Yes a few times, you have to be patient, can take a month or so, I think they make the goods to order.MADCAP wrote:cycling-monton "Man its been 2 weeks and still no item, yeah they sent me EMS tracking number but it doesn't work, and they even told me it didn't work on there end, anyways i have a PAYPAL dispute with them and we are still waiting to see the item here in Australia... Hopefully tomorrow it arrives but i won't count on it
Anyone used this mob?
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Re: Online Purchases - good and bad experiences
Postby bomber » Mon Aug 13, 2012 1:56 pm
Massively impressed...
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Re: Online Purchases - good and bad experiences
Postby santacruzscott » Mon Aug 13, 2012 4:54 pm
bomber wrote:Ordered a bunch of stuff of Wiggle Friday 10th August 4pm local time and it was on my desk by 10am this morning the 13th August.
Massively impressed...
WOW.
Wish my order from Wiggle had been that quick.
Ordered several things on the 17th of July , order was processed on the same day.
Still waiting ....................
Got an email from them on the 1st of August asking me if I was happy with my order that I recently received , and would I like to review some of the items
Just sent them an email.
27 days for postage from the UK
I deliver parcels as part of my job , and today I delivered several that had been posted on the 2nd of August.
Awaiting their reply this evening..........................
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Re: Online Purchases - good and bad experiences
Postby thomashouseman » Mon Aug 13, 2012 5:19 pm
My PBK order from the UK just arrived. Took about the same amount of time.santacruzscott wrote:
27 days for postage from the UK
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