Latest update:
Still no sign of my wheel being returned. Was advised more than two weeks ago:
Hi Thomas,
I have arranged a shipment of cassette bodies from Formula, we will be carrying this item as a spare part to avoid these type of delays in the future. When I arranged the parts I informed the guys at ******* straight away, It is my understanding that you have been informed of the situation. The parts should be here any day and once they arrive I will forward on to *******.
Thank you for your patience.
Regards
Followed this up today and got:
Hi Thomas,
I have sent 2 more emails over the past 2 weeks to clarify when they are coming, due to the bike show in Europe called Eurobike it has been a little slow. I have emailed them again today to get an update. Again I will keep you and the store posted as soon as I get new information.
Regards
So So So terrible service. Couldn't ever recommend a Kona bike to anyone in Australia, no matter how wonderful the actual bikes are until they sort out their warranty service.
It's been more than two months since my wheel was sent to them and they don't even have a parts ETA yet. Thank goodness the local bike shop was able to sort me out with an alternative wheel (for $$$$) while this was off being repaired.
Stay tuned for further adventures.
T.