Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby dugy » Sat Sep 08, 2012 7:55 pm

dugy wrote:PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....


Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?
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by BNA » Sun Sep 09, 2012 8:09 pm

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Re: Online Purchases - good and bad experiences

Postby Av05 » Sun Sep 09, 2012 8:09 pm

Yeah I got the same problem with PBK placed order on the 9/8/2012 I still haven't received it. I emailed them a couple of times with no reply I managed to get a hold of them on twitter and found out my order was sent on the 21/8/2012 but I am still waiting for it.

It seem they have plenty of time to be on twitter but no time to reply to their customers. :evil:
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Re: Online Purchases - good and bad experiences

Postby AUbicycles » Sun Sep 09, 2012 8:57 pm

Signup to twitter and ask there.

As twitter is public, a lot of companies tend to be quick when customers use twitter when they are dissatisfied. It is unfortunate that other channels doesn"t work very well but you have to play the game.
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Re: Online Purchases - good and bad experiences

Postby cant_stop » Mon Sep 10, 2012 10:14 am

Thought I would share a good example of some great customer service from Wiggle. I recentley ordered approximately 5 items, when they arrived I discovered one of my items to be missing although it was included on the enclosed receipt. I immediately emailed customer service and within 5 minutes (!) I received a reply apologising and stating that my missing item would be dispatched that day.

Of course it was a pain to have to wait for the item to be resent, however Wiggle were extremely trusting and painless to deal with.
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Re: Online Purchases - good and bad experiences

Postby cyclebee » Tue Sep 11, 2012 7:30 pm

Thumbs up to Cell Bikes! Placed my order on Saturday night and I received it today. It was processed and packed in the morning, billed and arrived at my office at 4pm.
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Re: Online Purchases - good and bad experiences

Postby sylloxtric » Tue Sep 11, 2012 7:40 pm

Ditto to Cellbikes! Fast delivery indeed and very friendly on the phones too.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Sep 12, 2012 2:58 pm

Ordered some socks, chamois creme and Look cleats last Wed from Merlin Cycles, they arrived today.
Very good.
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby g-boaf » Thu Sep 13, 2012 2:06 pm

Is it just me or is Wiggle getting slower with delivery? :roll:

Ordered 08 September 2012, now 13 September, the items don't even show up with the tracking code. I've contacted them, hopefully they will be able to sort it out.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Thu Sep 13, 2012 2:34 pm

They all are -

My Ribble order is 7 days and still 'progressing' ...
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Re: Online Purchases - good and bad experiences

Postby R12RT » Thu Sep 13, 2012 6:17 pm

MarkG wrote:They all are -

My Ribble order is 7 days and still 'progressing' ...


My last Ribble order arrived in six days. This is the shortest time I have ever had to wait for an order. Even beats orders coming from Sydney.

However, the longest I have had to wait is three weeks. This was from Ribble as well.

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Re: Online Purchases - good and bad experiences

Postby orbeas » Thu Sep 13, 2012 7:09 pm

This afternoon i put in a order at chain reaction
set of C24 Rs80 wheels
2x gattor skins
ten speed chain
12/28 cassette
brake pads
interesting to see how long?
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Re: Online Purchases - good and bad experiences

Postby g-boaf » Fri Sep 14, 2012 8:36 am

MarkG wrote:They all are -

My Ribble order is 7 days and still 'progressing' ...


My order got "stuck" meaning it wasn't picked up. I'll get a replacement instead. Fingers crossed.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Fri Sep 14, 2012 11:16 am

I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby biker jk » Fri Sep 14, 2012 7:31 pm

Ordered from Wiggle Tuesday evening, package received Friday morning. Hard to beat that service.
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Re: Online Purchases - good and bad experiences

Postby maryusdemetry » Tue Sep 18, 2012 11:54 am

dugy wrote:
dugy wrote:PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....


Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?


Twitter is a good option for you at this moment
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Re: Online Purchases - good and bad experiences

Postby jasonc » Tue Sep 18, 2012 12:17 pm

maryusdemetry wrote:
dugy wrote:
dugy wrote:PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....


Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?


Twitter is a good option for you at this moment


wife ordered shoes for fathers day for me. problem was they were spd-sl, not spd
she'd emailed a return request. no response. I tried, same thing
last night I picked up this thing called a telephone and had a return request within 2 minutes.
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Re: Online Purchases - good and bad experiences

Postby Crittski » Thu Sep 20, 2012 8:35 am

Exploded rear derailleur at Epic MTB race on Sunday, ordered new RD on Monday and it arrived from CRC out of Ireland this morning at 0830!!
Santa Cruz Blur TRc XTR
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Re: Online Purchases - good and bad experiences

Postby jasonc » Thu Sep 20, 2012 9:15 am

Crittski wrote:Exploded rear derailleur at Epic MTB race on Sunday, ordered new RD on Monday and it arrived from CRC out of Ireland this morning at 0830!!


that's quick. doesn't help your expenses for the year...
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Re: Online Purchases - good and bad experiences

Postby pauls51 » Thu Sep 20, 2012 10:45 am

MarkG wrote:I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.



:shock: Oh crap I should have read this prior to ordering my handlebars and stem on Monday... Hopefully I can get it before Oct 17!!!
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Re: Online Purchases - good and bad experiences

Postby jheeno » Thu Sep 20, 2012 5:24 pm

Wiggle
Purchased 13 Sept
Received today
awesome
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Re: Online Purchases - good and bad experiences

Postby g-boaf » Mon Sep 24, 2012 12:56 pm

Wiggle got my delayed/lost order to me eventually with apologies. :) It's all on the bike now and I'm very happy.
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Re: Online Purchases - good and bad experiences

Postby Crittski » Mon Sep 24, 2012 1:52 pm

Placed order with 99 bikes for chain cleaner yesterday, it arrived today before 2pm!
Santa Cruz Blur TRc XTR
Volagi Liscio Ultegra
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Re: Online Purchases - good and bad experiences

Postby aldifan » Mon Sep 24, 2012 8:21 pm

Saw the price of Tioga lights reduced on the pushys website http://www.pushys.com.au . $15 for the set I thought looked OK and the shipping was only $10. But before I hit the buy button, went onto Ebay to cross check price OK I thought but there it was same price but free postage and the same seller???? Got two sets.

Paid Thursday delivered Monday in a Pushys envelope postmark QLD. :mrgreen:
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Re: Online Purchases - good and bad experiences

Postby orbeas » Mon Sep 24, 2012 11:07 pm

ordered from chain reaction cycles on 13/9/2012
two gator skins
set RS80 ultegra wheels
11/28 6700 cassette
6701 10sp chain
ultegra brake pads
total $556
arrived 24/9/2012

8 working days im happy with that afterall it was free freight
and the bike is eady to ride tonight 8)
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid
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Re: Online Purchases - good and bad experiences

Postby pauls51 » Tue Sep 25, 2012 8:14 pm

pauls51 wrote:
MarkG wrote:I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.



:shock: Oh crap I should have read this prior to ordering my handlebars and stem on Monday... Hopefully I can get it before Oct 17!!!


Well, my Deda Carbon Bars and stem were dispatched on 21st and they arrived this evening... am blown away at how quick it arrived.. Does Ribble have a warehouse in Oz???
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