Online Purchases - good and bad experiences

[dugy]

PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....

Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?

[Av05]

Yeah I got the same problem with PBK placed order on the 9/8/2012 I still haven't received it. I emailed them a couple of times with no reply I managed to get a hold of them on twitter and found out my order was sent on the 21/8/2012 but I am still waiting for it.

It seem they have plenty of time to be on twitter but no time to reply to their customers.

[AUbicycles]

Signup to twitter and ask there.

As twitter is public, a lot of companies tend to be quick when customers use twitter when they are dissatisfied. It is unfortunate that other channels doesn"t work very well but you have to play the game.

[cant_stop]

Thought I would share a good example of some great customer service from Wiggle. I recentley ordered approximately 5 items, when they arrived I discovered one of my items to be missing although it was included on the enclosed receipt. I immediately emailed customer service and within 5 minutes (!) I received a reply apologising and stating that my missing item would be dispatched that day.

Of course it was a pain to have to wait for the item to be resent, however Wiggle were extremely trusting and painless to deal with.

[cyclebee]

Thumbs up to Cell Bikes! Placed my order on Saturday night and I received it today. It was processed and packed in the morning, billed and arrived at my office at 4pm.

[sylloxtric]

Ditto to Cellbikes! Fast delivery indeed and very friendly on the phones too.

[MarkG]

Ordered some socks, chamois creme and Look cleats last Wed from Merlin Cycles, they arrived today.
Very good.

[g-boaf]

Is it just me or is Wiggle getting slower with delivery?

Ordered 08 September 2012, now 13 September, the items don't even show up with the tracking code. I've contacted them, hopefully they will be able to sort it out.

[MarkG]

They all are -

My Ribble order is 7 days and still 'progressing' ...

[R12RT]

They all are -

My Ribble order is 7 days and still 'progressing' ...

My last Ribble order arrived in six days. This is the shortest time I have ever had to wait for an order. Even beats orders coming from Sydney.

However, the longest I have had to wait is three weeks. This was from Ribble as well.

Sent from my GT-I9100 using Tapatalk 2

[orbeas]

This afternoon i put in a order at chain reaction
set of C24 Rs80 wheels
2x gattor skins
ten speed chain
12/28 cassette
brake pads
interesting to see how long?

[g-boaf]

They all are -

My Ribble order is 7 days and still 'progressing' ...

My order got "stuck" meaning it wasn't picked up. I'll get a replacement instead. Fingers crossed.

[MarkG]

I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.

[biker jk]

Ordered from Wiggle Tuesday evening, package received Friday morning. Hard to beat that service.

[maryusdemetry]

PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....

Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?

Twitter is a good option for you at this moment

[jasonc]

PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....

Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?

Twitter is a good option for you at this moment

wife ordered shoes for fathers day for me. problem was they were spd-sl, not spd
she'd emailed a return request. no response. I tried, same thing
last night I picked up this thing called a telephone and had a return request within 2 minutes.

[Crittski]

Exploded rear derailleur at Epic MTB race on Sunday, ordered new RD on Monday and it arrived from CRC out of Ireland this morning at 0830!!

[jasonc]

Exploded rear derailleur at Epic MTB race on Sunday, ordered new RD on Monday and it arrived from CRC out of Ireland this morning at 0830!!

that's quick. doesn't help your expenses for the year...

[pauls51]

I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.

Oh crap I should have read this prior to ordering my handlebars and stem on Monday... Hopefully I can get it before Oct 17!!!

[jheeno]

Wiggle
Purchased 13 Sept
Received today
awesome

[g-boaf]

Wiggle got my delayed/lost order to me eventually with apologies. It's all on the bike now and I'm very happy.

[Crittski]

Placed order with 99 bikes for chain cleaner yesterday, it arrived today before 2pm!

[aldifan]

Saw the price of Tioga lights reduced on the pushys website http://www.pushys.com.au . $15 for the set I thought looked OK and the shipping was only $10. But before I hit the buy button, went onto Ebay to cross check price OK I thought but there it was same price but free postage and the same seller???? Got two sets.

Paid Thursday delivered Monday in a Pushys envelope postmark QLD.

[orbeas]

ordered from chain reaction cycles on 13/9/2012
two gator skins
set RS80 ultegra wheels
11/28 6700 cassette
6701 10sp chain
ultegra brake pads
total $556
arrived 24/9/2012

8 working days im happy with that afterall it was free freight
and the bike is eady to ride tonight

[pauls51]

I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.

Oh crap I should have read this prior to ordering my handlebars and stem on Monday... Hopefully I can get it before Oct 17!!!

Well, my Deda Carbon Bars and stem were dispatched on 21st and they arrived this evening... am blown away at how quick it arrived.. Does Ribble have a warehouse in Oz???