Online Purchases - good and bad experiences

User avatar
SmellyTofu
Posts: 686
Joined: Wed Apr 08, 2009 1:01 pm
Location: Obviously not on the bike when I'm online in Sydney

Re: Online Purchases - good and bad experiences

Postby SmellyTofu » Fri Oct 12, 2012 12:56 pm

Haven't had great experience with CE. Ordered $1k wheels turns up with no skewers and no rim tape which apparently were supposed to be in there. Got an email response on the first day after I got it home and 2 days now, no response after 2 follow up emails. I don't ask for much but would have been nice to even offer cheap rim tape.

Well, for $7 for rim tape and maybe $30 for regular skewers, they've lost me.

jasonc
Posts: 12170
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Fri Oct 12, 2012 1:26 pm

SmellyTofu wrote:Haven't had great experience with CE. Ordered $1k wheels turns up with no skewers and no rim tape which apparently were supposed to be in there. Got an email response on the first day after I got it home and 2 days now, no response after 2 follow up emails. I don't ask for much but would have been nice to even offer cheap rim tape.

Well, for $7 for rim tape and maybe $30 for regular skewers, they've lost me.
I have rim tape I accidentally ordered. can sell it to you at what i paid if you like + postage

User avatar
SmellyTofu
Posts: 686
Joined: Wed Apr 08, 2009 1:01 pm
Location: Obviously not on the bike when I'm online in Sydney

Re: Online Purchases - good and bad experiences

Postby SmellyTofu » Fri Oct 12, 2012 2:29 pm

I've already got it solved myself no thanks to CE. Thanks for your offer.

User avatar
Phil
Posts: 523
Joined: Wed Jan 26, 2011 12:07 am
Location: Perth, WA

Re: Online Purchases - good and bad experiences

Postby Phil » Fri Oct 12, 2012 6:57 pm

Ordered some Campagnolo Veloce Shifters for the CX Commuter from Ribble as they were damn cheap ($95 including campgnolo cables), package duly arrives in three weeks, lo and behold two right hand shifters. Yes the CX bike is a mishmash of Campag, Shimano, SRAM, no-name carbon and Planet-X, but it works.

So I email RIbble they tell me to send them back and they will cover the postage, they will then send me the new ones. I cried a little - flat bars are making me a sad panda as I don't find them comfortable and another six weeks was not acceptable - so I emailed RIbble back and told them that.

Result = They have sent me the left hand shifter via Parcelforce tracked couriers already, and have asked me to send one of the shifters back to them, with a copy of the postage receipt for reimbursement.

Ribble are pretty good on pricing on the lines they carry, and with this osrt of service I will continue to use and recommend them.
Image

User avatar
jaseyjase
Posts: 2993
Joined: Tue Apr 21, 2009 2:00 pm
Location: Perth

Re: Online Purchases - good and bad experiences

Postby jaseyjase » Sat Oct 13, 2012 5:36 pm

jaseyjase wrote:
jaseyjase wrote:Wiggle - Deda Zero100 bars, Deda expander bung, brake cables
TotalCycling - 3t stam cap, 3t Pro and Team tape, Deda stem cap

Both

Ordered 3/10
Dispatched 4/10

Lets see if they beat the cycling express order i put in last friday.
Update

Cycling Express - 3T Pro stem and 3T Pro ergonova bars
Ordered - 28/9
Dispatched - 2/10
Arrived - 8/10

Wiggle - Deda Zero100 bars, Deda bung and a brake cable
Ordered - 3/10
Dispatched - 4/10
Arrived - 8/10

Total Cycling - 3T stem cap, Deda stem Cap, 3T pro and team bar tape
Ordered - 3/10
Dispatched - 4/10
Arrived - ....
Total Cycling - 3T stem cap, Deda stem Cap, 3T pro and team bar tape
Ordered - 3/10
Dispatched - 4/10
Arrived - 12/10

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Sun Oct 14, 2012 2:10 pm

can somone point me in the direction to buy 700x28 hybrid tyers on line? 8)
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

jasonc
Posts: 12170
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Sun Oct 14, 2012 2:16 pm

orbeas wrote:can somone point me in the direction to buy 700x28 hybrid tyers on line? 8)
700x28?

I've go schwalbe marathon plus
http://www.this link is broken/Mode ... elID=24544" onclick="window.open(this.href);return false;

they seem cheapest atm

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Sun Oct 14, 2012 2:50 pm

jasonc wrote:
orbeas wrote:can somone point me in the direction to buy 700x28 hybrid tyers on line? 8)
700x28?

I've go schwalbe marathon plus
http://www.this link is broken/Mode ... elID=24544" onclick="window.open(this.href);return false;

they seem cheapest atm
thank you Jason, i was suprised there isnt more seletion of hybrid tyers online web sites,
these look like good tyers for my sister... 8)
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

jasonc
Posts: 12170
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Sun Oct 14, 2012 2:57 pm

orbeas wrote:
jasonc wrote:
orbeas wrote:can somone point me in the direction to buy 700x28 hybrid tyers on line? 8)
700x28?

I've go schwalbe marathon plus
http://www.this link is broken/Mode ... elID=24544" onclick="window.open(this.href);return false;

they seem cheapest atm
thank you Jason, i was suprised there isnt more seletion of hybrid tyers online web sites,
these look like good tyers for my sister... 8)
there are lots of choices - continental contactsport, vittoria randonneur, and there are other
i've used vittoria's and am currently running the schwalbe's

not many go down to 28 or even better 25c tyres. (i run the 25c schwalbes)

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Sun Oct 14, 2012 3:05 pm

im sold on the puncher resistance side of things, according to the "reviews" :)
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

User avatar
Comedian
Posts: 9166
Joined: Mon Aug 09, 2010 7:35 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby Comedian » Sun Oct 14, 2012 3:09 pm

orbeas wrote:im sold on the puncher resistance side of things, according to the "reviews" :)
I understand you like the puncture resistance. Remember that it does make the bike harder to push. If she is riding further or to time lines the marathon supreme might be worth considering. Pucnture proof but also roll well.

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Sun Oct 14, 2012 3:12 pm

Comedian wrote:
orbeas wrote:im sold on the puncher resistance side of things, according to the "reviews" :)
I understand you like the puncture resistance. Remember that it does make the bike harder to push. If she is riding further or to time lines the marathon supreme might be worth considering. Pucnture proof but also roll well.
THanks comedian a bit pricey though,they may come on special maybe one day,
still looking, 700x23 puncher resistance at a resonable price is worth a look.
a fast tyer or puncher resistant tyer pick one or the other? :)
Buying road tyers is much easier, two gators thanks! :D
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Oct 15, 2012 2:39 pm

jimboss wrote:Not happy with pro bike kit.

Bought helmet, 5 tubes, chain lube and some water bottles early Friday 5/9. Paid more than elsewhere for the helmet as they had the colour I wanted.

Get shipping confirmation 9/9... Helmet not on the list. So I send them an email asking what's going on with the helmet...

Email comes back a few hours later... Helmets not in stock, not back in stock till mid November.

All well and good, but when were they planning on letting me know? And I mean, 3 full working days to ship is slack.
Ended up getting helmet/bottles/tubes/lube from c r c.

Order went in last Wednesday, shipped out Wednesday night, arrived here in Adelaide today.

c r c use DHL (or at least they did for my order... they may use a panel of freighters given their size) whom ship direct to Adelaide from the UK, rather than via Melb or (god forbid) Sydney. Shaved a day off the shipping time.

Thumbs up.

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Oct 15, 2012 4:42 pm

Another order from Bicycle Express (Not cycling express) here in Adelaide - ordered online yesterday, delivered today by hand by one of the store's crew.

Had to purchase another tyre (Continental GP4000S). $49.95, good price, especially considering speed of delivery!

Also bought 10 cartridges (AT) $14.95. Cheap!

User avatar
rpmspinman
Posts: 473
Joined: Fri Aug 06, 2010 11:50 am
Location: on a chair in lycra

Re: Online Purchases - good and bad experiences

Postby rpmspinman » Tue Oct 16, 2012 12:21 pm

jimboss wrote:Another order from Bicycle Express (Not cycling express) here in Adelaide - ordered online yesterday, delivered today by hand by one of the store's crew.

Had to purchase another tyre (Continental GP4000S). $49.95, good price, especially considering speed of delivery!

Also bought 10 cartridges (AT) $14.95. Cheap!
Some great prices there Jim.
Cheers
Shav

My Bikes:
2011 Kona Dew Plus (commuter)
2012 Focus Cayo 2.0 (road)
2015 Cervelo S5 VWD

scirocco
Posts: 412
Joined: Thu Sep 29, 2011 7:34 pm

Re: Online Purchases - good and bad experiences

Postby scirocco » Sat Oct 20, 2012 11:09 pm

Well, Chain Reaction are back in my good books. After the previous order took nearly a month, the most recent one was placed on Tues 9th October and arrived on Friday 12th via DHL. I didn't pay for any extra shipping - this was just the standard free postage on a order value of about $200.

By comparison I bought a new helmet from Cycling not-very-express on the 7th October, dispatched on the 12th, received 18th October.

User avatar
MarkG
Posts: 2147
Joined: Mon Mar 28, 2011 2:02 pm
Location: Perth, Australia

Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Oct 22, 2012 11:36 am

^^
Don't you mean Cycing Distress? :)
Proudly "a hater of academics with helmet cams"

the_big_fella
Posts: 35
Joined: Sun Oct 09, 2011 10:38 am
Location: Canberra

Re: Online Purchases - good and bad experiences

Postby the_big_fella » Tue Oct 23, 2012 11:26 am

I've recently made some purchases from http://www.velogear.com.au and http://www.hammernutrition.com.au.

Very speedy delivery (within 2 business days) and no hassles. Both had free shipping specials which got me in.
Image
Image

User avatar
MarkG
Posts: 2147
Joined: Mon Mar 28, 2011 2:02 pm
Location: Perth, Australia

Re: Online Purchases - good and bad experiences

Postby MarkG » Tue Oct 23, 2012 4:39 pm

Ordered a pair of Bont Vaypor from Merlin Cycles last Friday at 12.00 pm Perth time, they were dispatched 6 hours later, and arrived in Australia Sunday.
My cousin ordered a pair of shoes from bicyclestore.com.au on Thursday last week, and was told they haven't even been posted yet.
How the hell does it take a shop 7 days to post out a pair of shoes they have in stock?
Proudly "a hater of academics with helmet cams"

ThePhil
Posts: 70
Joined: Tue Oct 23, 2012 10:40 am

Re: Online Purchases - good and bad experiences

Postby ThePhil » Wed Oct 24, 2012 8:39 pm

Bought some shoes from chainreaction, got them in 10 days.

Reman
Posts: 242
Joined: Mon May 28, 2012 8:15 pm
Location: Inner West, Sydney

Re: Online Purchases - good and bad experiences

Postby Reman » Thu Oct 25, 2012 12:34 pm

Order from Bike24 for rims and spokes. Arrived yesterday rims are as ordered, unfortunately received 40 spokes of the wrong size instead of the 64 required for 32H rims.

Sent them an email, but still middle of the night in Deutschland, will see how it goes.

;(

User avatar
pentlandexile
Posts: 473
Joined: Sat Jan 02, 2010 9:48 am
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby pentlandexile » Mon Oct 29, 2012 4:25 pm

Ordered tyres, saddle, two chains from Chain Reaction on Thursday night Australian time.

Package was at the door when I got home from work today.

Got to be some sort of record.
Long day's journey into alt-bars

Reman
Posts: 242
Joined: Mon May 28, 2012 8:15 pm
Location: Inner West, Sydney

Re: Online Purchases - good and bad experiences

Postby Reman » Tue Oct 30, 2012 4:18 pm

Reman wrote:Order from Bike24 for rims and spokes. Arrived yesterday rims are as ordered, unfortunately received 40 spokes of the wrong size instead of the 64 required for 32H rims.

Sent them an email, but still middle of the night in Deutschland, will see how it goes.

;(
Had to call them twice, but they have now sent out the spokes I ordered and another 2 week wait for them to arrive :-/

They said I don't need to return spokes so I'll put them on the market place for cost of postage.

User avatar
MarkG
Posts: 2147
Joined: Mon Mar 28, 2011 2:02 pm
Location: Perth, Australia

Re: Online Purchases - good and bad experiences

Postby MarkG » Tue Oct 30, 2012 4:19 pm

Merlin Cycles order took 24 hours to arrive from UK to Australia, and 10 days to get from Australia to me.
Aus Post sux.
Cousin's order from The Bicycle Store in Australia, ordered two weeks ago still not here..
Worst shop I've ever dealt with and will never deal with them again.
Proudly "a hater of academics with helmet cams"

User avatar
Semar
Posts: 3544
Joined: Wed Jan 05, 2011 6:14 pm
Location: Goulburn Valley

Re: Online Purchases - good and bad experiences

Postby Semar » Thu Nov 01, 2012 4:25 pm

I'm having the same problem. From Merlin to Oz in 3 days and 9 days later still not here. :x

Make that 10 days.
Last edited by Semar on Fri Nov 02, 2012 11:15 am, edited 1 time in total.
It’s more like our thoughts are thinking us than we are thinking them.

Who is online

Users browsing this forum: No registered users