Hi all,
This is not a post to flame a shop but I took a new Mercian into a well known bike shop in Sydney at the weekend and after picking it up today I notice that not only did they let me walk out the shop without my rear light but they've chipped the hell out of the paintwork round the top of the seat tube. That's after lifting me for $300 in repairs.
Anyone experienced anything similar? Do I have any comeback or do I just have to wear it?
Cheers
Bike shop scratched the hell out of my bike
-
- Posts: 2
- Joined: Wed Nov 21, 2012 8:33 pm
- damhooligan
- Posts: 3409
- Joined: Mon Mar 09, 2009 5:16 pm
- Location: melbourne
- Contact:
Re: Bike shop scratched the hell out of my bike
Postby damhooligan » Wed Nov 21, 2012 11:40 pm
Is the bike old or new ?Greennoodle wrote:Hi all,
This is not a post to flame a shop but I took a new Mercian into a well known bike shop in Sydney at the weekend and after picking it up today I notice that not only did they let me walk out the shop without my rear light but they've chipped the hell out of the paintwork round the top of the seat tube. That's after lifting me for $300 in repairs.
Anyone experienced anything similar? Do I have any comeback or do I just have to wear it?
Cheers
I can't think of any maintenance repairs that would chip the top of the seat tube.
Is it possible it was there before ?, but you didnt see it ?
If it is something they did, it would be hard to prove.
But even without prove, I would not accept it.
At least go back and confront them.
See how they react, and take it from there.
The dutch have one word to describe the aussie MHL, this word is ;
SCHIJNVEILIGHEID !!
SCHIJNVEILIGHEID !!
- sunho
- Posts: 433
- Joined: Mon Feb 13, 2012 11:22 am
Re: Bike shop scratched the hell out of my bike
Postby sunho » Thu Nov 22, 2012 12:14 am
I've taken my roadie to a LBS for a general service, bike came back good but I did notice small scratches on the frame, probably from rubbing up against other bikes or something...
Of course I want my frame in top nick and I wanted to say something but I thought about what they were going to do about it (nothing) and so I left it.
Just won't be servicing my bike from them ever.
It's a shame to hear of your damage. Maybe seek compensation?
Of course I want my frame in top nick and I wanted to say something but I thought about what they were going to do about it (nothing) and so I left it.
Just won't be servicing my bike from them ever.
It's a shame to hear of your damage. Maybe seek compensation?
- biker jk
- Posts: 7009
- Joined: Tue Nov 17, 2009 6:18 pm
- Location: Sydney
Re: Bike shop scratched the hell out of my bike
Postby biker jk » Thu Nov 22, 2012 3:03 pm
I do all me bike servicing but a good habit to get into if using bike shops is to thoroughly check the bike over when you pick it up. That's the time to notice and confront the shop if they have damaged the bike.
- AUbicycles
- Site Admin
- Posts: 15589
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Bike shop scratched the hell out of my bike
Postby AUbicycles » Thu Nov 22, 2012 9:33 pm
A tough one.
If you don't say anything, they will never know - especially when you don't return.
If they are responsible it is reasonable to be able to say something.
You don't want to create a larger problem and have a backlash.
Actually fixing the problem properly is an unreasonable time and cost investment.
Best case is when picking up the bike discussing it there, and hopefully the staff are reasonable and are resolution orientated.
Otherwise give them a call (before you drop in) and have a chat - Try and be positive rather than aggressive - and it would help to think about some of the possible solutions that would make you a satisfied customer - could be easier to suggest solutions rather than put them on the spot where they may become defensive.
If you don't say anything, they will never know - especially when you don't return.
If they are responsible it is reasonable to be able to say something.
You don't want to create a larger problem and have a backlash.
Actually fixing the problem properly is an unreasonable time and cost investment.
Best case is when picking up the bike discussing it there, and hopefully the staff are reasonable and are resolution orientated.
Otherwise give them a call (before you drop in) and have a chat - Try and be positive rather than aggressive - and it would help to think about some of the possible solutions that would make you a satisfied customer - could be easier to suggest solutions rather than put them on the spot where they may become defensive.
Cycling is in my BNA
-
- Posts: 2
- Joined: Wed Nov 21, 2012 8:33 pm
Re: Bike shop scratched the hell out of my bike
Postby Greennoodle » Thu Nov 22, 2012 9:39 pm
Great answer AUBicycles, thanks. As it happens I did exactly what you suggest and they denied all knowledge.
At least I got it off my chest and could feel proud of myself for not swearing though!
At least I got it off my chest and could feel proud of myself for not swearing though!
- geoffs
- Posts: 380
- Joined: Wed Feb 21, 2007 10:16 pm
- Location: Inner west, Sydney
Re: Bike shop scratched the hell out of my bike
Postby geoffs » Wed Nov 28, 2012 2:40 pm
What the mechanic has done is used a Park type seatpost clamp on the seat tube instead of the seatpost which is where it's supposed to be clamped
Jump to
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
Who is online
Users browsing this forum: A_P
- All times are UTC+10:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
Brought to you by Bicycles Network Australia | © 1999 - 2024 | Powered by phpBB ®
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.