Ross wrote:Having two seperate battles with Monton at the moment. I ordered a jersey on 28th September and am still waiting for it. I have ordered from Monton before and I know postage is slow but this is ridiculous. I contacted them and they claim it got stuck in China customs for 45 days! They insist now it is on the way but still could be 20 to 35 business days away! I wasn't in a great hurry for it but this is way longer than I was expecting (it is a winter thermal jersey, maybe it will arrive in time for next winter...). They gave me a supposed tracking number and a website to track it on but all it tells me is it was sent on 3rd November and the destination is Australia.
The other battle is with a pair of lycra shoe covers I ordered from them on 25th October. Still waiting for those. I have had a couple of emails back and forth with them about this and in the latest (yesterday) they want me to be patient and wait one more week. No tracking number has been supplied. I have opened a Paypal dispute about this and I'm wondering if Monton are trying to drag it out so it goes over the time that you can claim from PP.
Not a lot of money involved, $35 for jersey and $17 for the shoe covers but I would prefer to give away my money to charity rather than some supposed business in China.
To their credit they do respond promptly to my emails, but it seems I am no closer to receiving my goods.
Reminds me, I didn't post my monton experience.
I had an issues with them recently and filed a Paypal dispute to get the $$$ refunded.
Basically they said an item had been sent via EMS (paid extra $10 for the privilege

) and tracking number supplied, but there were no events.
Emails went back and forth for about a week with Monton claiming that the parcel was 'stuck in an EMS warehouse' which I called B/S on several times. I disputed the transaction via Paypal, because I was about 14 days deep since ordering... my order was for $150 (3 bib/jersey sets plus some other small bits) so at that point I was ready to throw the towel in and just buy one full price brand name kit.
Needless to say, when it came to the pointy end of the dispute, an event was logged against the tracking number and it arrived a week later. To me it's obvious that they hadn't sent the gear, but there's really not much I can do about it.
The product was decent, better than some other stuff I've paid twice as much for so I guess it was worth the wait.