Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
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Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Wed Dec 12, 2012 11:00 am
My mate bought a Kuota KOM Sram Red bike from LBS last week. Whilst they were setting it up for him at the shop apparently it took them over 30 mins to get the bike right coz the chain couldnt shift to the bigger crank on the front and the chain even fell off one time. Still wasnt perfect when it left the shop but was told by the mechanic once on the road it 'SHOULD' shift withno problems. When my mate took it out for the first ride, not even pedalling just rolling down a small slope road to clip his pedals on and i hear this "snap" on the rear of his bike and the rear derailleur hanger snapped right off taking a piece of the carbon fork along with it.
Mate took it to LBS and was told kuota rep will look at it and once they looked at it they said there is no defect on the frame and wont give a new frame or bike. LBS is saying when the bike left the shop the mechanic signed off saying the bike is good and working and are making my mate pay for half the repair costs. They said they can repair the damaged carbon on the back and fix the rear hangar.
What are you views on this? I feel as though my mate shouldnt have to pay a single cent!
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby TDC » Wed Dec 12, 2012 11:55 am
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby __PG__ » Wed Dec 12, 2012 1:18 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby twizzle » Wed Dec 12, 2012 3:44 pm
...real cyclists don't have squeaky chains...
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby biker jk » Wed Dec 12, 2012 4:38 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby pauls51 » Wed Dec 12, 2012 4:43 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby Mulger bill » Wed Dec 12, 2012 5:18 pm
This. If they can't get the pre purchase tune up right, you wouldn't want them bleeding your brakespauls51 wrote:Lack of accountability from a LBS... Then, you wonder why more and more people are learning to work on their on bikes
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby MREJ » Wed Dec 12, 2012 7:42 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Thu Dec 13, 2012 9:37 am
I aint allowed to tell you guys which LBS this is am i? lol i definately would love to warn everyone here to watch out for this LBS and not deal with them.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Thu Dec 13, 2012 10:02 am
yes it was both on those.... the thing is...they had alot of trouble getting the chain to get on the biggger chain ring and even fell off one time...doesnt that already mean the chain is too short?biker jk wrote:What gear was the bike in when the derailleur hanger snapped? Large chain ring? Large rear cog? If the chain was cut too short and you were in the big-big combination, then this could snap the derailleur hanger. That's the fault of the bike shop and they should pay for the repairs or supply a new frame if the damage requires it.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby __PG__ » Thu Dec 13, 2012 10:08 am
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby biker jk » Thu Dec 13, 2012 3:05 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Thu Dec 13, 2012 3:27 pm
they reckon my mate dropped the bike on the derailluer and it bent to the point when he rode it, thats when it hit the spokes. but that never happened.. i checked the deraileur myself and was in line and not bent before he rode it.biker jk wrote:Did the bike shop say why they believe the derailleur hanger snapped? If the bike wasn't crashed then the bike shop must have cut the chain too short or the hanger was already damaged (did they test ride the bike or just set the gears up on a stand?) I would contact Fair Trading in NSW.
Just came back from the bike shop and they said the kuota rep checked the chain and there was no issue with the chain.Apparently SRAM chains have a totally different deisng to shimano ones?
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby Strawburger » Thu Dec 13, 2012 6:57 pm
I think you let it slip in your OP before editing it I have bought from there. Their service is up and down. Their builds are average as well. A lot better than others nearby though.KuotaBoy wrote:
I aint allowed to tell you guys which LBS this is am i?
I don't trust any lbs with my bikes any more.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby biker jk » Thu Dec 13, 2012 7:47 pm
Go and get the chain from the bike shop. Tell us the size of the largest chain ring and cog (number of teeth) and I can run it through a chain length calculator. So for a 53 x 25 example then the chain should be 53 inches for a 40.5cm chain stay length (fairly standard).KuotaBoy wrote:they reckon my mate dropped the bike on the derailluer and it bent to the point when he rode it, thats when it hit the spokes. but that never happened.. i checked the deraileur myself and was in line and not bent before he rode it.biker jk wrote:Did the bike shop say why they believe the derailleur hanger snapped? If the bike wasn't crashed then the bike shop must have cut the chain too short or the hanger was already damaged (did they test ride the bike or just set the gears up on a stand?) I would contact Fair Trading in NSW.
Just came back from the bike shop and they said the kuota rep checked the chain and there was no issue with the chain.Apparently SRAM chains have a totally different deisng to shimano ones?
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby Strawburger » Thu Dec 13, 2012 7:52 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby toolonglegs » Thu Dec 13, 2012 8:07 pm
Maybe ring the distributor direct, shop probably didn't mention that the bike had issues before they handed it to the customer, or that it was 5 minutes old.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby r2160 » Thu Dec 13, 2012 8:39 pm
The bike wasnt right when you picked it up and the LBS told you it would be OK.
It wasnt. First ride it breaks.
Time to get legal. Dont let them push you around.
Only now, I would be seeking a refund because clearly they arent worth dealing with
Cheers
Glenn
"Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever" Lance Armstrong
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby Mulger bill » Thu Dec 13, 2012 11:21 pm
+ too many to count.r2160 wrote:Only now, I would be seeking a refund because clearly they arent worth dealing with
Cheers
Glenn
If that's they way the local distro rolls, they've just crossed one brand off the list for me when I look to replace the roadie in about a years time.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby ozdavo » Thu Dec 13, 2012 11:38 pm
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby MarkG » Thu Dec 13, 2012 11:44 pm
Its the mob who bring in Cervelo, Derby Cycles.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby MarkG » Fri Dec 14, 2012 12:20 am
Last time I spoke to Gemini they said they had a few KOM left in stock they were trying to clear out before their trade agreement with Kuota ended.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Fri Dec 14, 2012 7:52 am
yeah i did, was just told its ok to say who it is...Strawburger wrote:I think you let it slip in your OP before editing it I have bought from there. Their service is up and down. Their builds are average as well. A lot better than others nearby though.KuotaBoy wrote:
I aint allowed to tell you guys which LBS this is am i?
I don't trust any lbs with my bikes any more.
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Fri Dec 14, 2012 7:53 am
SRAM rep is gonna look at it today and see if there is any fault on their part. If not we take next step. Really feeling for my mate. Spent 4k on his first bike and this happens within first 5 mins of getting on his bike ...biker jk wrote:Go and get the chain from the bike shop. Tell us the size of the largest chain ring and cog (number of teeth) and I can run it through a chain length calculator. So for a 53 x 25 example then the chain should be 53 inches for a 40.5cm chain stay length (fairly standard).KuotaBoy wrote:they reckon my mate dropped the bike on the derailluer and it bent to the point when he rode it, thats when it hit the spokes. but that never happened.. i checked the deraileur myself and was in line and not bent before he rode it.biker jk wrote:Did the bike shop say why they believe the derailleur hanger snapped? If the bike wasn't crashed then the bike shop must have cut the chain too short or the hanger was already damaged (did they test ride the bike or just set the gears up on a stand?) I would contact Fair Trading in NSW.
Just came back from the bike shop and they said the kuota rep checked the chain and there was no issue with the chain.Apparently SRAM chains have a totally different deisng to shimano ones?
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Re: Rear Derailleur Hanger Snapped Off 'SRAM RED KUOTA KOM'
Postby KuotaBoy » Fri Dec 14, 2012 7:55 am
The rep that came and checked the bike was from Gemini Cycles. They have already dusted their hands saying there is no problem with the bike. Obviously!MarkG wrote:Yeah it did. No longer Gemini Bicycles.
Its the mob who bring in Cervelo, Derby Cycles.
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