dougal_s wrote:So, in short, consider if you are brave enough to order from a company that ignores 4 requests to cancel an order, and then only pays attention when the request is posted on Facebook, lies about what they said and did, and makes no apology of any sort of the hassles encountered. I know I am not brave enough to deal with a company like that.
I ordered from Bike24 - Friday 14th Dec
Email received to send photo to confirm CC details - Tuesday 18th Dec
Package sent and in transit (DHL) - Wednesday 19th Dec
So far all good.
I can see they are only doing this because there is probably a lot of credit card fraud going on.
i suppose there is no excuse not to reply to 4 emails or do something as simple as cancel an order..