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Anyone tried to return something to probikekit?
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Anyone tried to return something to probikekit?
Postby tripstobaltimore » Thu Dec 20, 2012 8:01 am
Since then I haven't heard I thing. I have sent them two emails with no response at all. I know its probably a busy time of year for them, but surely they could at least respond to my inquiries?
Has anybody else tried to return anything? How did it go?
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Re: Anyone tried to return something to probikekit?
Postby macca33 » Thu Dec 20, 2012 9:35 am
I purchased a 500 off them a month ago and found their service to be fairly good - the price was fantastic!
Cheers and good luck
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Re: Anyone tried to return something to probikekit?
Postby AUbicycles » Thu Dec 20, 2012 10:40 am
Skype is a good option for calling internationally - I havn't found phone cards to be very reliable (or to always give you the value they claim to offer).
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Re: Anyone tried to return something to probikekit?
Postby HAKS » Thu Dec 20, 2012 10:14 pm
I also send stuff return to the UK registered post. Sure it cost a bit more but when the item is a few hundred $ its worth having proof to got to their door.
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Re: Anyone tried to return something to probikekit?
Postby Aushiker » Thu Dec 20, 2012 10:37 pm
This was the email response on November 22, 2012 the day of my blog posting:
I apologise if you have not recieved a reply. Your emails are currently in a warranty queue awaiting delivery of an item. Your item has not yet been recieved and the reason why your warranty has not yet been dealt with.
You will be contacted immediately upon its reciept. Please be aware that the returns depeartment is currently dealing with items recieved in Mondays post and there is currently a back log, I have asked to check for any parcels that may have been returned from you to process ASAP.
Kind Regards,
Your ProBikeKit Team
The Online Road Experts
Nothing more since then. That is it for me with Probikekit; they are not going to be given the option to burn me again. Better options in the marketplace.
Andrew
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Re: Anyone tried to return something to probikekit?
Postby tripstobaltimore » Fri Dec 21, 2012 6:23 pm

Next time I'm sticking with wiggle.
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Re: Anyone tried to return something to probikekit?
Postby Aushiker » Fri Dec 21, 2012 6:34 pm
tripstobaltimore wrote:Sorry to hear that Andrew - I fear I may be in the same boat. Absolutely no communication whatsoever. I will try calling to see if I can get some response there. I guess Christmas period slows things down, but no communication is poor. I also didn't post registered because they specifically said not too
I have had a much better run with Wiggle. Will be interested to see what happens if you phone.
Andrew
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Re: Anyone tried to return something to probikekit?
Postby HAKS » Fri Dec 21, 2012 8:07 pm
tripstobaltimore wrote: I also didn't post registered because they specifically said not too.
That sucks. Pretty sure they say that because they won't cover the cost to register it if they are paying for postage. Guess your stuck between a rock and a hard place there. Hopefully its just delayed with the Xmas rush. Must admit though Wiggle returns are always very quick and easy.
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Re: Anyone tried to return something to probikekit?
Postby jzr » Sat Dec 22, 2012 9:31 am
From that point, I dealt exclusively with one of the people in their customer service team (presumably) who handles the Twitter account as well. They asked me to send back the incorrect item (not registered) which I did and they then refunded me the postage once they received it and shipped out the correct item at no cost. Then, unsure if this was intended, but they refunded me my initial purchase of the correct item as well - mind you, I ordered $25 of socks and they incorrectly sent me a $150 stem so maybe they were grateful I didn't decide to keep it quiet. I did receive an automated email from their end as the refund was posted but perhaps only because I paid with PayPal (they raised a 'credit memo').
In any case, if you are still having no luck I would suggest to create a Twitter account if you don't have one and give it a go. Failing that, I am happy to give you the email address of the woman I dealt with if you PM me as she was really efficient and courteous.
On a note about postage, I recently had to return something to Evans Cycles - AusPost have an option called 'Pack and Track'. It's the same cost as registered but it simply allows you to track the package from end to end and it's only about $6 more than normal airmail. Why this is not a default option for all services still amazes me but it's worth selecting this option for the convenience of knowing exactly when your return arrives.

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Re: Anyone tried to return something to probikekit?
Postby tripstobaltimore » Sat Dec 22, 2012 10:53 am
Cheers
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Re: Anyone tried to return something to probikekit?
Postby AUbicycles » Sat Dec 22, 2012 1:27 pm
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Re: Anyone tried to return something to probikekit?
Postby Aushiker » Sat Dec 22, 2012 4:03 pm
AUbicycles wrote:Christmas time as well and while quicker resolutions would be better, many good onlines businesses are working over their capacity in the leadup so would tend to diret energy to order fulfillment and warranties and returns comes second.
I didn't realise Christmas was in October

Also it interesting a quick Google brings up warranty complaints as far back as 2006. I guess they have a long Christmas period

Cheers
Andrew
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Re: Anyone tried to return something to probikekit?
Postby tripstobaltimore » Sat Dec 22, 2012 6:25 pm
Aushiker wrote:AUbicycles wrote:. I guess they have a long Christmas period![]()
Yeah even I thought my delay was poor form. Go the facebook/twitter route. Will put a firecracker up you know where if its out in the public.
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Re: Anyone tried to return something to probikekit?
Postby AUbicycles » Sun Dec 23, 2012 1:24 pm
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Re: Anyone tried to return something to probikekit?
Postby AlMac » Tue Jan 01, 2013 1:46 pm
Aushiker wrote:tripstobaltimore wrote:Sorry to hear that Andrew - I fear I may be in the same boat. Absolutely no communication whatsoever. I will try calling to see if I can get some response there. I guess Christmas period slows things down, but no communication is poor. I also didn't post registered because they specifically said not too
I have had a much better run with Wiggle. Will be interested to see what happens if you phone.
Andrew
I've also had faultless warranty service and returns from Wiggle.
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Re: Anyone tried to return something to probikekit?
Postby tripstobaltimore » Wed Jan 09, 2013 2:44 pm
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