Question about ordering from ribble

[auswi2]

I ordered some parts from Ribble yesterday morning but I have 2 order numbers when i log in which are the same order number but I only placed one order and only received one confirmation email

Is that normal?

Thanks

auswi2

[Gassy]

I was double shipped some items late last year from Ribble -Only some tubes and BB cups so not worth a fortune but I still have plenty of spare tubes! Not sure what caused the error but I only paid once.

[MichaelB]

Sometimes, if an item is out of stock, the backordered item will have a new order number.

Have a close look at what is on each order.

[AUbicycles]

I wouldn't worry about it. Wait for delivery and see what happens. Wonder how you would get in touch with Ribble however, over many many years I have never received a single response - all email questions, about 15 in total, subsequently have never ordered from them. I expect the phone would be the best approach if I really needed a response.

[R12RT]

This happened go me with my last order.

I only got billed once and received my order okay so haven't worried about it.