Question about ordering from ribble

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Question about ordering from ribble

Postby auswi2 » Fri Jan 11, 2013 10:30 am

I ordered some parts from Ribble yesterday morning but I have 2 order numbers when i log in which are the same order number but I only placed one order and only received one confirmation email

Is that normal?



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Re: Question about ordering from ribble

Postby Gassy » Fri Jan 11, 2013 10:54 am

I was double shipped some items late last year from Ribble -Only some tubes and BB cups so not worth a fortune but I still have plenty of spare tubes! Not sure what caused the error but I only paid once.

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Re: Question about ordering from ribble

Postby MichaelB » Fri Jan 11, 2013 11:26 am

Sometimes, if an item is out of stock, the backordered item will have a new order number.

Have a close look at what is on each order.

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Re: Question about ordering from ribble

Postby AUbicycles » Fri Jan 11, 2013 2:19 pm

I wouldn't worry about it. Wait for delivery and see what happens. Wonder how you would get in touch with Ribble however, over many many years I have never received a single response - all email questions, about 15 in total, subsequently have never ordered from them. I expect the phone would be the best approach if I really needed a response.

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Re: Question about ordering from ribble

Postby R12RT » Fri Jan 11, 2013 8:31 pm

This happened go me with my last order.

I only got billed once and received my order okay so haven't worried about it.
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