jasonc wrote:[
sounds like an issue that could be sorted out with a quick phone call.
key - i've now ordered a bike through wiggle. it was a balance bike. arrived in a week.
Thanks for your suggestion .
For the record I wasn't going to pollute this thread with my rantings but you can probably guess I am absolutely gobsmacked by Wiggle right now......
Yes , my bike arrived within a week too, and I am still thrilled with it. But my point is , all is well until you have a problem ..........then Wiggle are AWESOMELY useless.
Well, I've been ordering over the internet since 1990 from the days when you actually couldn't buy the necessary IT books from Australia without a 3 month wait with a special order but could get them from Amazon within a week for half the price. Lots of hobby stuff not available at all from Australia but available overseas etc..., and have never had this sort of mindless numpty problem before - ever- not once , etc...
this was their reply to my email , where I informed them that PayPal has gone through ( attached all documentation ) , told them the voucher was showing up as used and the error messages occurring as well as my workarounds to try and apply the voucher ( I tried to place the order again , cleared cookies , made new cart etc etc etc )
"Thank you for your email.
I have looked into your order and it appears that the order was not completed and no money was taken.
My sincere apologies that you have experienced this error. If you would like the order you will need to replace it. Paypal experienced problems yesturday however this appears to be resolved.
If you have any questions please don't hesitate to contact me and I will do my best to help. "
-no solution to the voucher being shown as used so - if I were to place the order , would I then be told " your voucher was clearly showing as being not valid , we will not refund your money" ??? ( personally I now strongly believe this would be the case )
- "appears no money was taken " ??? If they looked further than their glitching website software ie looked at their PayPal incomings ( I provided them with the unique ID number , would have taken less than 5 minutes )
then "appears no money was received" would become " we have actually checked and guess what funnily enough there it is , just sitting there all fat and pretty in OUR PayPal account"
after numerous emails saying that the voucher was not working , asking what if I placed the order without the voucher working could they retro-respectively apply it was this response (sic)
" Regarding the voucher you was using there is no sign of it on your account so this should still be valid. If you have any problems using it please let me know and I will do my best to help.
"
arghhhh ! What part of " I am having problems using the voucher " ( last 4 emails ) don't you understand ????
also , I've never had to make an overseas phonecall to fix a problem 'cos .... wait for it ... these companies promote internet sales , and all their contact details usually assume email...
so , just checking again on Wiggle website "contact us" and here is their little gem :
"Unfortunately we do not offer a call centre facility, however if you could direct your query by email to
sales@this link is broken a customer service representative will be in touch shortly." ( nb - they mean via email , this is exactly how I contacted them, and they replied via email)
But , if you have their phone number , that would be really great !
cheers,
Coolabah