Online Purchases - good and bad experiences
- MarkG
- Posts: 2147
- Joined: Mon Mar 28, 2011 2:02 pm
- Location: Perth, Australia
Re: Online Purchases - good and bad experiences
Postby MarkG » Tue Jan 29, 2013 2:09 pm
Prompt service and email responded to straight away.
They arrive in stock on Friday I think, so should get it next week some time.
-
- Posts: 5470
- Joined: Mon Mar 12, 2007 2:23 pm
- Location: Yangebup
Re: Online Purchases - good and bad experiences
Postby Baalzamon » Tue Jan 29, 2013 2:14 pm
I ordered a Garmin Edge 810 from bikebug as well. I've got the acknowledgement about order, it's currently processing. Should be shipping out today so I hope to have it by friday in time for my Audax ride on the weekend.MarkG wrote:I've just ordered a paid for a Garmin Edge 510 from Bikebug.com
Prompt service and email responded to straight away.
They arrive in stock on Friday I think, so should get it next week some time.
- ozzymac
- Posts: 688
- Joined: Sat Aug 07, 2010 6:14 pm
Re: Online Purchases - good and bad experiences
Postby ozzymac » Tue Jan 29, 2013 2:54 pm
boss wrote:Sucks that you've had a bad experience with CE. I hear that Cell are a great alternative if you want to shop Australian.warren.suen wrote:OK I've finally received my order from Cycling Express that was placed on the 17th of December.
Really dissapointed with their service as all it takes is a quick email to indicate a potential delay, and i think that was the first and last opportunity i give them so much for a aussie alternative.
Put a order in last night on Wiggle (28/01/13) and it was picked this morning waiting for dispatch, will update when i receive the items
I find that if I order from Cell on a Monday, the gear is here by Wednesday.
I agree about Cell, great service ordered a gopro mount processed and arrived in a couple of days. So much easier and better service than ce.
Cheers
Sent from my GT-P5110 using Tapatalk 2
- rpmspinman
- Posts: 473
- Joined: Fri Aug 06, 2010 11:50 am
- Location: on a chair in lycra
Re: Online Purchases - good and bad experiences
Postby rpmspinman » Tue Jan 29, 2013 3:01 pm
Shav
My Bikes:
2011 Kona Dew Plus (commuter)
2012 Focus Cayo 2.0 (road)
2015 Cervelo S5 VWD
- jaseyjase
- Posts: 2994
- Joined: Tue Apr 21, 2009 2:00 pm
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Jan 29, 2013 3:07 pm
Ordered - 21/1
Dispatched - 22/2
Arrived - 29/1
- Summernight
- Posts: 2073
- Joined: Mon Oct 08, 2012 3:40 pm
- Location: Melbourne
Re: Online Purchases - good and bad experiences
Postby Summernight » Tue Jan 29, 2013 3:16 pm
Could be the value being close to the magic $1,000 mark maybe?rpmspinman wrote:Ordered from Wiggle on the 17th Jan. About $860 worth of products. Paid for priority dispatch and Express delivery. Watched the tracking order daily. Order was delivered in oz on the 4th business day (late Tuesday) as promised. But stuck in customs for nearly 48hours, and didnt leave customs till mid afternoon Friday last week. 2 out of 3 packages arrived yesterday on the public holiday (28th Jan). (Lucky we were around). The 3rd parcel got delivered today I got told (29th Jan). No blame to Wiggle as they got the delivery to oz within the time they allocate. Customs however are another story. Anyone else get late delivery due to customs? Is this normal?
- rpmspinman
- Posts: 473
- Joined: Fri Aug 06, 2010 11:50 am
- Location: on a chair in lycra
Re: Online Purchases - good and bad experiences
Postby rpmspinman » Tue Jan 29, 2013 6:49 pm
possibly or the weight. There was an indoor trainer within that order too.Summernight wrote:Could be the value being close to the magic $1,000 mark maybe?rpmspinman wrote:Ordered from Wiggle on the 17th Jan. About $860 worth of products. Paid for priority dispatch and Express delivery. Watched the tracking order daily. Order was delivered in oz on the 4th business day (late Tuesday) as promised. But stuck in customs for nearly 48hours, and didnt leave customs till mid afternoon Friday last week. 2 out of 3 packages arrived yesterday on the public holiday (28th Jan). (Lucky we were around). The 3rd parcel got delivered today I got told (29th Jan). No blame to Wiggle as they got the delivery to oz within the time they allocate. Customs however are another story. Anyone else get late delivery due to customs? Is this normal?
Shav
My Bikes:
2011 Kona Dew Plus (commuter)
2012 Focus Cayo 2.0 (road)
2015 Cervelo S5 VWD
- moreegolfer
- Posts: 432
- Joined: Thu Jun 17, 2010 3:39 pm
- Location: Toowoomba QLD
Re: Online Purchases - good and bad experiences
Postby moreegolfer » Tue Jan 29, 2013 10:12 pm
What I indoor trainer did you get? I am looking for one so the bride can still get exercise in when the weather turns foul.rpmspinman wrote:possibly or the weight. There was an indoor trainer within that order too.Summernight wrote:Could be the value being close to the magic $1,000 mark maybe?rpmspinman wrote:Ordered from Wiggle on the 17th Jan. About $860 worth of products. Paid for priority dispatch and Express delivery. Watched the tracking order daily. Order was delivered in oz on the 4th business day (late Tuesday) as promised. But stuck in customs for nearly 48hours, and didnt leave customs till mid afternoon Friday last week. 2 out of 3 packages arrived yesterday on the public holiday (28th Jan). (Lucky we were around). The 3rd parcel got delivered today I got told (29th Jan). No blame to Wiggle as they got the delivery to oz within the time they allocate. Customs however are another story. Anyone else get late delivery due to customs? Is this normal?
- rpmspinman
- Posts: 473
- Joined: Fri Aug 06, 2010 11:50 am
- Location: on a chair in lycra
Re: Online Purchases - good and bad experiences
Postby rpmspinman » Wed Jan 30, 2013 12:20 pm
It was ordered for a mate. He got the CycleOps Fluid 2 winter trainer http://www.this link is broken/cycleops-fluid- ... ining-kit/" onclick="window.open(this.href);return false;moreegolfer wrote: What I indoor trainer did you get? I am looking for one so the bride can still get exercise in when the weather turns foul.
He only got it yesterday but we had fun putting it together and giving it a go.
Shav
My Bikes:
2011 Kona Dew Plus (commuter)
2012 Focus Cayo 2.0 (road)
2015 Cervelo S5 VWD
- sil3nt
- Posts: 116
- Joined: Mon Mar 12, 2012 6:58 pm
- Location: Perth WA
- Contact:
Re: Online Purchases - good and bad experiences
Postby sil3nt » Wed Jan 30, 2013 1:36 pm
In all fairness I have ordered from Cycling Express a few times albeit being a little slow they generally are pretty good, I bought an Azzuri Forza last year and it took around 1.5 weeks to reach me.jules21 wrote:i bought a whole bike off them on Dec 25! they claim it has been "dispatched" since before NYs, but 2 weeks + and i haven't seen it yet. this is BS. they haven't responded to my email either.danny the boy wrote:Cycling Express now sending computer generated emails in response to sales enquiries.
If they are still on holidays then put a notice on your website letting people know. Top of my bike shop death list for 2013.
i was starting to wonder if they've gone under and taken my money, but warren (few posts above) says they refunded him for OOS gloves, which is not something an insolvent firm would tend to do. so i'm a bit more relieved. but still, this is BS.
I do have a current situation though where I ordered a set of Shimano RS80 C50's on the 14th of January and I still don't have them, now as I understand it this is Australia posts issue as it was sent registered but at the same time it starts to get frustrating when I have no wheels and I have no idea where they are and when I am going to get them.
I spoke to Aust post last week and they said that Cycling Express need to lodge an investigation, I spoke to a young lady there this morning and she is on the case so hopefully they get this sorted for me :/
Rides : Merida Reacto 907E & The SS Larry
- moreegolfer
- Posts: 432
- Joined: Thu Jun 17, 2010 3:39 pm
- Location: Toowoomba QLD
Re: Online Purchases - good and bad experiences
Postby moreegolfer » Wed Jan 30, 2013 1:44 pm
Thanks for that. I am keen on the Kurt Kinetic Road Machine thru Cycling-Inform, a little bit dearer but better I think if I have a warranty issue.rpmspinman wrote:It was ordered for a mate. He got the CycleOps Fluid 2 winter trainer http://www.this link is broken/cycleops-fluid- ... ining-kit/" onclick="window.open(this.href);return false;moreegolfer wrote: What I indoor trainer did you get? I am looking for one so the bride can still get exercise in when the weather turns foul.
He only got it yesterday but we had fun putting it together and giving it a go.
- rpmspinman
- Posts: 473
- Joined: Fri Aug 06, 2010 11:50 am
- Location: on a chair in lycra
Re: Online Purchases - good and bad experiences
Postby rpmspinman » Wed Jan 30, 2013 3:10 pm
Let us know how it goes.moreegolfer wrote:
Thanks for that. I am keen on the Kurt Kinetic Road Machine thru Cycling-Inform, a little bit dearer but better I think if I have a warranty issue.
Shav
My Bikes:
2011 Kona Dew Plus (commuter)
2012 Focus Cayo 2.0 (road)
2015 Cervelo S5 VWD
- sil3nt
- Posts: 116
- Joined: Mon Mar 12, 2012 6:58 pm
- Location: Perth WA
- Contact:
Re: Online Purchases - good and bad experiences
Postby sil3nt » Wed Jan 30, 2013 4:26 pm
Just got a call back from Ellenor *spelling may be wrong she initialized the investigation with AusPost and she is going to organize a new set of wheels to be sent out tomorrow. It's been a while but I am glad at least that CE have been good enough to take ownership of the shipping issue (Auspost's issue) and send some more wheels my way.sil3nt wrote:In all fairness I have ordered from Cycling Express a few times albeit being a little slow they generally are pretty good, I bought an Azzuri Forza last year and it took around 1.5 weeks to reach me.jules21 wrote:i bought a whole bike off them on Dec 25! they claim it has been "dispatched" since before NYs, but 2 weeks + and i haven't seen it yet. this is BS. they haven't responded to my email either.danny the boy wrote:Cycling Express now sending computer generated emails in response to sales enquiries.
If they are still on holidays then put a notice on your website letting people know. Top of my bike shop death list for 2013.
i was starting to wonder if they've gone under and taken my money, but warren (few posts above) says they refunded him for OOS gloves, which is not something an insolvent firm would tend to do. so i'm a bit more relieved. but still, this is BS.
I do have a current situation though where I ordered a set of Shimano RS80 C50's on the 14th of January and I still don't have them, now as I understand it this is Australia posts issue as it was sent registered but at the same time it starts to get frustrating when I have no wheels and I have no idea where they are and when I am going to get them.
I spoke to Aust post last week and they said that Cycling Express need to lodge an investigation, I spoke to a young lady there this morning and she is on the case so hopefully they get this sorted for me :/
Rides : Merida Reacto 907E & The SS Larry
-
- Posts: 44
- Joined: Fri Jul 06, 2012 12:44 am
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby cant_stop » Wed Jan 30, 2013 4:28 pm
1. Ay Up lights:
Ordered a set of Ay Ups yesterday at around 11am and received them today at 12. UNBELIEVABLE! Considering I live in Perth and they are based in Brisbane I found this amazing.
2. Erudy (Australian online Rudy Project retailer):
I noticed a few weeks back that one of the arms of my Rydon sunglasses had snapped, I contacted erudy and was told to send them in and if it was deemed a warranty issue they would be replaced. Although communication at times was poor, for example I was never told that my glasses were received, covered under warranty or even sent back to me, today I received a package containing a new frame, a free pair of lenses and a new carry case.
-
- Posts: 12214
- Joined: Thu Feb 24, 2011 3:40 pm
- Location: Brisbane
Re: Online Purchases - good and bad experiences
Postby jasonc » Thu Jan 31, 2013 9:28 am
5 mins on the phone with dhl and parcel will be delivered tomorrow.
wiggle: good
dhl: not so good
-
- Posts: 448
- Joined: Thu Jan 12, 2012 12:44 pm
Re: Online Purchases - good and bad experiences
Postby kunalraiker » Thu Jan 31, 2013 10:17 am
Got it delivered today, Express DHL all the way from UK.
And shipping was free!
Love you Wiggle
-
- Posts: 35
- Joined: Sun Oct 09, 2011 10:38 am
- Location: Canberra
Re: Online Purchases - good and bad experiences
Postby the_big_fella » Fri Feb 01, 2013 1:38 pm
After slicing open my front tyre on some gravel, I needed a speedy replacement, and couldn't wait for Wiggle or c r c to deliver.
Having had good experiences with Cell in the past I went with them for an order of new tyres. Price was very competitive by LBS standards.
Ordered 10:30am Wednesday, arrived 10am Thursday in Canberra. Can't complain about that. Now I am ready to roll again.
-
- Posts: 134
- Joined: Wed Apr 20, 2011 11:20 am
Re: Online Purchases - good and bad experiences
Postby Andrew09 » Sat Feb 02, 2013 1:22 pm
-
- Posts: 5470
- Joined: Mon Mar 12, 2007 2:23 pm
- Location: Yangebup
Re: Online Purchases - good and bad experiences
Postby Baalzamon » Sat Feb 02, 2013 2:07 pm
-
- Posts: 144
- Joined: Sat Jan 05, 2013 4:14 pm
Re: Online Purchases - good and bad experiences
Postby fatdudeonabike » Sat Feb 02, 2013 8:57 pm
Boooo. I ordered last Saturday and still dont have my order in Canberra yet! ("Still" is probably poor word usage - I never expected to have it in a week...)kunalraiker wrote:Bought a Bag and Chamois cream from Wiggle on Monday morning AEST.
Got it delivered today, Express DHL all the way from UK.
And shipping was free!
Love you Wiggle
-
- Posts: 101
- Joined: Fri Jan 18, 2013 9:13 am
- Location: Sydney, NSW
Re: Online Purchases - good and bad experiences
Postby merlin6014 » Sat Feb 02, 2013 9:53 pm
- gururug
- Posts: 1531
- Joined: Fri Jan 26, 2007 12:05 am
Re: Online Purchases - good and bad experiences
Postby gururug » Sun Feb 03, 2013 10:34 am
I guess if there is damage and they carry the return costs all is well that ends well. The month delay however will lose them Aussie customers.
I still think they'll come out on top though.
- bychosis
- Posts: 7269
- Joined: Sat Jan 14, 2012 1:10 pm
- Location: Lake Macquarie
Re: Online Purchases - good and bad experiences
Postby bychosis » Mon Feb 04, 2013 1:46 pm
Interesting point: Two tyres, $14.66 each, total $29.33, two bar ends $0.91each, total $1.83. Order total $31.15. Appears there is some rounding in the prices. I was robbed $0.01
Edit: box it arrived in was huge! Must've cost a fortune by cubic weight considering it was only 2 road tyres and 4 tiny bits of plastic. Previously whenive ordered wire bead tyres they have been folded up to fit a smaller box. Secretly hoped they had included some free rim samples by mistake
-
- Posts: 260
- Joined: Wed Dec 12, 2012 3:57 pm
Re: Online Purchases - good and bad experiences
Postby Sparx » Mon Feb 04, 2013 1:55 pm
But I ordered a light from them at the end of November, they sent me the wrong one and only got me a new one half way through January. And that one is faulty. So Not very happy with wiggle on this occasion.
-
- Posts: 248
- Joined: Wed Jul 04, 2012 3:30 pm
- Location: Townsville
Re: Online Purchases - good and bad experiences
Postby reefer » Mon Feb 04, 2013 2:03 pm
Return to “Buying a bike / parts”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
Who is online
Users browsing this forum: Amazon [Bot]
- All times are UTC+10:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.