Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby fatdudeonabike » Mon Feb 11, 2013 8:50 pm
Has anyone ever used The Bike Store Mortdale online shop?
They look to have some really good prices - they look among the cheaper Australian stores.
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Re: Online Purchases - good and bad experiences
Postby sbr511 » Tue Feb 12, 2013 12:36 pm
I bought my 661 helmet, knee guards and elbows from them,fatdudeonabike wrote: Has anyone ever used The Bike Store Mortdale online shop?
hassle free online transaction and delivery was prompt and not a problem.
Avanti Cadent 2
KTM 250SXF
Honda CT70
four wheels move the body, two wheels move the soul.
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Re: Online Purchases - good and bad experiences
Postby Howzat » Tue Feb 12, 2013 1:11 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Wed Feb 13, 2013 2:30 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Wed Feb 13, 2013 2:39 pm
Oops, scratch that, was looking at the wrong tracking details! Shouldve beenjaseyjase wrote:Ribble Cycles - wheels, tubes, tyres, light, stem, socks. About $400 worth
5/2 - ordered and paid
8/2 - dispatched
11/2 - arrived
Happy with that, on top of the fact they have the best prices if in stock, and another 10% off on parts...woot
5/2 - ordered and paid
8/2 - dispatched
13/2 - arrived
Still not bad, and about on par with previous orders from ribble, ie a touch over a week.
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Re: Online Purchases - good and bad experiences
Postby nickdos » Wed Feb 13, 2013 5:10 pm
ordered: 28/1
dispatched: 1/2
arrived: still waiting!
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Re: Online Purchases - good and bad experiences
Postby fatdudeonabike » Wed Feb 13, 2013 5:33 pm
Ordered: Yesterday (morning)
Arrived: Today (morning)
I wish they'd had everything that I needed to order this week - I think I'll probably have my other order (made Monday night) by Friday... but would've loved for it to also arrive today...
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Re: Online Purchases - good and bad experiences
Postby kunalraiker » Wed Feb 13, 2013 10:01 pm
No questions asked
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Re: Online Purchases - good and bad experiences
Postby HAKS » Wed Feb 13, 2013 10:25 pm
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Re: Online Purchases - good and bad experiences
Postby K2 » Thu Feb 14, 2013 1:34 am
Back in September Cell auctioned a variety of items thru ebay and I won a couple of tyres. Paid late at night on the 24th, was advised it had been sent on the afternoon of the 25th [with tracking info], and the package arrived [in Brisbane] on the 26th.
Unfortunately it was missing one of the tyres. Advised them via ebay's messaging system late at night on the 26th. Early morning on the 27th they advised another would be sent [no questions asked], and it arrived on the 28th.
I'll happily use them direct when the need arises.
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Re: Online Purchases - good and bad experiences
Postby gettingfit » Thu Feb 14, 2013 8:05 am
I find it a little frustrating that they send out their 'sale' emails every few days, yet half the good stuff they don't have in stock each time I check. I could have ordered 3 times as much if they actually had stock of the really good deals. However, my initial order was great, the products where great (I particularly love my el-cheapo $9.95 jersey, my first ever bike jersey and I nearly look hot in it, other than my belly sticking out ha ha).fatdudeonabike wrote:I wish they'd had everything that I needed to order this week
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Re: Online Purchases - good and bad experiences
Postby outnabike » Thu Feb 14, 2013 8:23 am
The send sig and the original sales sig are different and a search shows the email is from a different source and not to open it. I got onto the site and cancelled the complete order. All things considered I may have done my $60-00 but time will tell. they have the dollars via pay pall. and do not answer emails apparently. I will wait the requirerd 45 days and claim the loss through my bank. The bank reckon this stuff is pretty common.
They give 5 phone numbers and none are working. I can not recommend this mob at all.
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Re: Online Purchases - good and bad experiences
Postby jasonc » Thu Feb 14, 2013 9:30 am
Dealextreme are currently on "new year holiday". try again in a week. Delivery has been known to take over 2 months (when they have the items)outnabike wrote:I ordered some gear,(all through the Aus site)
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Re: Online Purchases - good and bad experiences
Postby Summernight » Thu Feb 14, 2013 9:42 am
Do you have to wait 45 days? I thought the banks wanted this stuff notified as soon as possible (ie. with credit card chargebacks I thought you had to notify the bank within 30 days otherwise you couldn't get the transfer reversed). And doesn't Paypal want notification quickly too?outnabike wrote: I got onto the site and cancelled the complete order. All things considered I may have done my $60-00 but time will tell. they have the dollars via pay pall. and do not answer emails apparently. I will wait the requirerd 45 days and claim the loss through my bank. The bank reckon this stuff is pretty common.
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Re: Online Purchases - good and bad experiences
Postby Howzat » Thu Feb 14, 2013 9:42 am
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Re: Online Purchases - good and bad experiences
Postby outnabike » Thu Feb 14, 2013 9:44 am
"Hello from Deal Extreme AU
Postby Simon888 » Thu Jan 10, 2013 6:57 pm
Hello everyone,
My name is Alex and I am the Deal Extreme representative for Australia, so If you have any questions about Deal Extreme, then don't hesitate to get in touch. I'll try to answer any queries if I can.
Deal Extreme now has a special AU Direct Policy and will be using TOLL delivery service to deliver in stock items to South and Eastern Australian States within 5-7 working days. We have a range or products from LEDs, Alarm Systems, GPS, Flashlights, Car Accessories and electronics, tools, camping gear....etc"
Problem is on the site when ordering , they do not state if the product is out of stock. They take the money first then ask you to wait or cancell.
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Re: Online Purchases - good and bad experiences
Postby Summernight » Thu Feb 14, 2013 11:06 am
Cancel and lodge the claim through Paypal ASAP. If DealExchange want your money and the sale they should be getting back to you very quickly as to why things are out of stock and when you can expect them to be in stock. If they aren't then no skin off your nose to get your money back and it's them who have lost the sale and not you who have lost your money.outnabike wrote:This is the blurb I was handed off another site.
"Hello from Deal Extreme AU
Postby Simon888 » Thu Jan 10, 2013 6:57 pm
Hello everyone,
My name is Alex and I am the Deal Extreme representative for Australia, so If you have any questions about Deal Extreme, then don't hesitate to get in touch. I'll try to answer any queries if I can.
Deal Extreme now has a special AU Direct Policy and will be using TOLL delivery service to deliver in stock items to South and Eastern Australian States within 5-7 working days. We have a range or products from LEDs, Alarm Systems, GPS, Flashlights, Car Accessories and electronics, tools, camping gear....etc"
Problem is on the site when ordering , they do not state if the product is out of stock. They take the money first then ask you to wait or cancell.
I don't care if someone is on New Year Holiday - if they are on an extended New Year Holiday they should have an automatic email generated that is sent to me (or stated clearly on their website) that says that they are not in the office until 'x' date and will process orders then.
They are clearly reading emails and are at work if that Alex has posted in that other forum on January 10 2013. Get your refund.
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Re: Online Purchases - good and bad experiences
Postby MarkG » Thu Feb 14, 2013 11:43 am
Awesome service and customer care - and David from BB even called me to see if I received my item. What a top guy.
I wish other bike stores would treat their customers like this.
I've found my new bike shop!
The ironic thing is that I'm on the other side of the country, but have no qualms in dealing with them every time.
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Re: Online Purchases - good and bad experiences
Postby Secret Squirrel » Thu Feb 14, 2013 11:45 am
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Re: Online Purchases - good and bad experiences
Postby outnabike » Sat Feb 16, 2013 2:48 pm
45 days is the cut off time allowed by papal. They don't help with a thing until after that date due to possible late deliveries or resolutions. I found Pay pal to be completely useless and as hard to get hold of as the errant company that caused the issue.Summernight wrote:Do you have to wait 45 days? I thought the banks wanted this stuff notified as soon as possible (ie. with credit card chargebacks I thought you had to notify the bank within 30 days otherwise you couldn't get the transfer reversed). And doesn't Paypal want notification quickly too?outnabike wrote: I got onto the site and cancelled the complete order. All things considered I may have done my $60-00 but time will tell. they have the dollars via pay pall. and do not answer emails apparently. I will wait the requirerd 45 days and claim the loss through my bank. The bank reckon this stuff is pretty common.
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Re: Online Purchases - good and bad experiences
Postby outnabike » Sat Feb 16, 2013 3:01 pm
So this is gonna be my summer helmet and the first legal one I have ever had. Boy it took a lot of finding in the - $ 60-00 bracket to find one that was comfortable though. This one is ok and guaranteed to be made in china, so it is top quality.
I only had it on a short time and I may have to get some sort of a tie down for the quality paper work though as I am getting a battered ear from it.
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Re: Online Purchases - good and bad experiences
Postby twizzle » Sun Feb 17, 2013 10:25 pm
Sent from my iThingy.
...real cyclists don't have squeaky chains...
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Re: Online Purchases - good and bad experiences
Postby outnabike » Mon Feb 18, 2013 10:15 am
I represent that, its got terylene in it.twizzle wrote:OMGosh - a t-shirt! What were you thinking?
Sent from my iThingy.
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Re: Online Purchases - good and bad experiences
Postby tubby74 » Tue Feb 19, 2013 5:48 pm
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Re: Online Purchases - good and bad experiences
Postby antipodean » Tue Feb 19, 2013 5:56 pm
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