Brooks England Saddle Warranty
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Brooks England Saddle Warranty
Postby Aushiker » Thu Feb 14, 2013 1:16 pm
I got into work today and found that the tension pin and nut assembly had sheared apart at the nut ... any ideas on what would cause this?
Andrew
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Re: Brooks England Saddle Warranty
Postby il padrone » Thu Feb 14, 2013 2:07 pm
No idea about the likely cause, but if it's out of warranty you can obtain and replace all the metal components of the saddle structure.
"An unjustified and unethical imposition on a healthy activity."
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Re: Brooks England Saddle Warranty
Postby Baalzamon » Thu Feb 14, 2013 2:10 pm
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Re: Brooks England Saddle Warranty
Postby HappyHumber » Thu Feb 14, 2013 2:23 pm
Hit me up via the BNA dm; I'll get an alert. If y'know, you know.
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Re: Brooks England Saddle Warranty
Postby Aushiker » Thu Feb 14, 2013 2:30 pm
mmm isn't it something that one can fix at home?HappyHumber wrote:I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.
Andrew
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Re: Brooks England Saddle Warranty
Postby il padrone » Thu Feb 14, 2013 2:33 pm
"An unjustified and unethical imposition on a healthy activity."
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Re: Brooks England Saddle Warranty
Postby outnabike » Thu Feb 14, 2013 2:35 pm
I would just weld another nut onto it. Easy to do with an old stick ark welder with some ss rods, if you have a mate nearby with the welder of course.Aushiker wrote:mmm isn't it something that one can fix at home?HappyHumber wrote:I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.
Andrew
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Re: Brooks England Saddle Warranty
Postby il padrone » Thu Feb 14, 2013 2:39 pm
"An unjustified and unethical imposition on a healthy activity."
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Re: Brooks England Saddle Warranty
Postby Baalzamon » Thu Feb 14, 2013 2:40 pm
Very very painful from what I've seen on the interweb. Takes a heap of pressure to get that nut into position.Aushiker wrote:mmm isn't it something that one can fix at home?HappyHumber wrote:I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.
Andrew
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Re: Brooks England Saddle Warranty
Postby HappyHumber » Thu Feb 14, 2013 2:58 pm
One of my repairs was a sheared bolt. On a team professional saddle. Opinions about causes were mixed, it's not altogether uncommon apparently from a lot of 'net accounts. It was said by a few that the quality of parts used by Brooks these days isn't that like used in their original glory days.
Hit me up via the BNA dm; I'll get an alert. If y'know, you know.
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Re: Brooks England Saddle Warranty
Postby rifraf » Sat Feb 16, 2013 4:08 pm
http://livingwiththewebers.com/art/refu ... her-saddle" onclick="window.open(this.href);return false;
I just tried to put together (whilst on the vino) some possible relavent waffle, some of which "may" actually be relevant ?rifraf wrote:A little less than satisfied with the correspondence and communication content thus far.Nobody wrote: How's the progress with the Swift going? Is the problem fixed or are you waiting for warranty replacement?
I did get a little info from Brooks as to self repair including suggestion of squeezing the front end of the saddle closer together carefully in a vice to aid the shackle not to twist again.
I can only assume it falls under owner maintenance.
I got the feeling Wiggle thought the problem was down to my lack of maintenance as in their corespondents words:
"The bolt on the nose of this saddle requires adjusting at least once a month, this
would have been clear on the instructions that came with it. It does not look like this
has been adjusted throughout the year of use. Due to the leather build of the Brooks
range the saddle material is likely to stretch, you have to adjust the bolt slightly to
grow with this movement during the breaking in period."
I'm unsure of how many turns of the bolt to tighten this may have incurred in their opinion but it gives me the impression that its more than Brooks suggestion of:
"1. Make a mental note of the position of the Tension Pin Nut
2. Slacken off the Nut
3. You should now be able manipulate the Shackle fairly easily and re-locate it so that the shoulders sit on the wall of the Nose piece
4. Re-tension the saddle by moving the nut back to, and beyond the starting position. I would suggest at least full rotation part the starting point."
No clear suggestions as to the cause and effect except Wiggles
"this saddle requires adjusting at least once a month, this would have been clear on the instructions that came with it. It does not look like this has been adjusted throughout the year of use"
apparently putting the issue down to negligence if I'm reading it right.
In answer to my response talking about my prior ownership of Brooks saddles with no twisting issues experience and no adjustment having ever been needed their answer was to send them the saddle and if in their opinion it was down to faulty
parts or workmanship then they'd look at doing a warranty claim.
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Re: Brooks England Saddle Warranty
Postby Aushiker » Sat Feb 16, 2013 8:36 pm
Not sure what to do now. Will maybe try Abbotsford Cycles again on Monday otherwise I guess I can return it to Brooks England or try and do it myself.
Regards
Andrew
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Re: Brooks England Saddle Warranty
Postby il padrone » Sat Feb 16, 2013 8:48 pm
Wha ????rifraf wrote:I got the feeling Wiggle thought the problem was down to my lack of maintenance as in their corespondents words:
"The bolt on the nose of this saddle requires adjusting at least once a month, this
would have been clear on the instructions that came with it. It does not look like this
has been adjusted throughout the year of use. Due to the leather build of the Brooks
range the saddle material is likely to stretch, you have to adjust the bolt slightly to
grow with this movement during the breaking in period."
I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.
This really smacks of a cop-out
"An unjustified and unethical imposition on a healthy activity."
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Re: Brooks England Saddle Warranty
Postby rifraf » Sat Feb 16, 2013 9:27 pm
What a wonderfully benign way to express it. My reply lacked your exquisite subtlety IP.il padrone wrote:
Wha ????
I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.
This really smacks of a cop-out
Needless to say I felt somewhat letdown
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Re: Brooks England Saddle Warranty
Postby Clydesdale Scot » Sat Feb 16, 2013 10:52 pm
Andrew, if you have previously used the tension bolt to tighten the leather with normal use, the replacement of the tension bolt should be easier.Aushiker wrote: mmm isn't it something that one can fix at home?
instructions
and the Brooks repair expert, Tony Colegrave's suggestions about the length of the tension bolt
parts if none available locally.
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Re: Brooks England Saddle Warranty
Postby DavidS » Sun Feb 17, 2013 1:59 am
My Brooks is creaking and squeaking and it's driving me batty. Lovely saddle (B17) but it was very slack when I looked at it so I have tightened the adjustment bolt quite a lot. I also put proofide on the saddle and a bit of oil on the underside near the rivets. But it still creaks and squeaks. Any ideas?
DS
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Re: Brooks England Saddle Warranty
Postby Mulger bill » Sun Feb 17, 2013 12:26 pm
Shaun
London Boy 29/12/2011
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Re: Brooks England Saddle Warranty
Postby DavidS » Tue Feb 19, 2013 12:16 am
Thanks, I'll try that. I have a feeling at the moment it might actually be the seat post (Velo Orange, and very nice). So I put some grease on the post and in the shaft it goes into and I'll see if that works first. Although I have tensioned the saddle a lot I think it needed it as it was very soft. Back to almost as hard as new which is what works for the Brooks IMO.Mulger bill wrote:Loosen off the tension bolt a fair way Dave and add a faint smear of grease at the bolt/nosepiece interface with a cotton bud before tensioning up again. Never tried it on a Brooks but it did the job on the Tai clone that first made me a leather convert.
Shaun
DS
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Re: Brooks England Saddle Warranty
Postby grantw » Tue Feb 19, 2013 7:34 am
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Re: Brooks England Saddle Warranty
Postby outnabike » Tue Feb 19, 2013 7:56 am
And you wonder why the call themselves Wiggle? Or is that wriggle?rifraf wrote:What a wonderfully benign way to express it. My reply lacked your exquisite subtlety IP.il padrone wrote:
Wha ????
I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.
This really smacks of a cop-out
Needless to say I felt somewhat letdown
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Re: Brooks England Saddle Warranty
Postby Aushiker » Tue Feb 19, 2013 9:57 am
I have received the following from Brooks
Dear Andrew,
Please send your saddle to our Smethwick address where we will fit a new tension pin for you we will repair this under warranty as it is only just out of our 2 year warranty. please also enclose a copy of this email for our reference.
Best regards
Steve Green
--------------------------------------------------------------------------------------------
Category: Saddles
Hi I have a Brooks England Team Professional Pro which was purchased in January 2011 and which has broken the tension pin and nut assembly. I have attempted to contact Abbortsford Cycles who I understand repair saddles but without much success. Would you be able to repair this saddle? Thanks Andrew
The saddle is going back to the UK. Once again the lack of anything close to customer service from Australian businesses with their heads in the sand has cost them a lot more than a saddle repair.
Andrew
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Re: Brooks England Saddle Warranty
Postby redned » Tue Feb 19, 2013 12:06 pm
I just bought a B17 Special and when I read rif's comments, I thought that I must have missed something in the doco that came with it. I am sure there is nothing about constant adjustment.il padrone wrote:Wha ????rifraf wrote:I got the feeling Wiggle thought the problem was down to my lack of maintenance as in their corespondents words:
"The bolt on the nose of this saddle requires adjusting at least once a month, this
would have been clear on the instructions that came with it. It does not look like this
has been adjusted throughout the year of use. Due to the leather build of the Brooks
range the saddle material is likely to stretch, you have to adjust the bolt slightly to
grow with this movement during the breaking in period."
I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.
|
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Re: Brooks England Saddle Warranty
Postby cavebear2 » Tue Feb 19, 2013 1:08 pm
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Re: Brooks England Saddle Warranty
Postby Aushiker » Fri Feb 22, 2013 11:25 am
To send it back to Brooks England for a warranty repair is approximately $37.00 according to Australia Post's online calculator.
Not much in it really.
Regards
Andrew
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Re: Brooks England Saddle Warranty
Postby rifraf » Fri Feb 22, 2013 11:48 am
You are correct. Seems I was dealing with Wriggle in this case. I must say that Wiggle have been excellent in all my many other dealings with them so I suspect and hope this was either a mistake or someone was having a bad day. I will still buy from Wiggle but am a little wary in my belief in warranty's.redned wrote:
I just bought a B17 Special and when I read rif's comments, I thought that I must have missed something in the doco that came with it. I am sure there is nothing about constant adjustment.
For Brooks Saddle issues I think I'll try to just deal with Brooks direct.
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