The ups and downs of a Cannondale owner!
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The ups and downs of a Cannondale owner!
Postby avroncotton » Thu Feb 21, 2013 7:30 pm
LBS suggests having the frame looked at by an independent carbon expert and going through consumer affairs, however that would cost me a few hundred dollars that I haven't got. I have found a place that would do a repair for about $100, but I am big guy (95kg) and I do put a lot of power through the frame and I wonder about the repair and would it fail again.
I'm in a bit of a quandary and I have a great looking bike that can't be ridden.
Has anybody had and experience with carbon repairs?
Tony
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Re: The ups and downs of a Cannondale owner!
Postby Jesmol » Thu Feb 21, 2013 8:02 pm
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Re: The ups and downs of a Cannondale owner!
Postby toolonglegs » Thu Feb 21, 2013 8:25 pm
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Re: The ups and downs of a Cannondale owner!
Postby avroncotton » Thu Feb 21, 2013 8:51 pm
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Re: The ups and downs of a Cannondale owner!
Postby Shpox » Thu Feb 21, 2013 9:10 pm
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Re: The ups and downs of a Cannondale owner!
Postby toolonglegs » Thu Feb 21, 2013 9:11 pm
Keep hassling.
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Re: The ups and downs of a Cannondale owner!
Postby Nobody » Thu Feb 21, 2013 10:25 pm
viewtopic.php?f=57&t=58044" onclick="window.open(this.href);return false;
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Re: The ups and downs of a Cannondale owner!
Postby trailgumby » Thu Feb 21, 2013 10:30 pm
"Fatigue cracks" ... pfft!
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Re: The ups and downs of a Cannondale owner!
Postby AUbicycles » Fri Feb 22, 2013 12:50 am
On a carbon fibre bike hower the entire frame is part of the manufacturing process - both the joints and straight sections. Current Carbon Fibre bikes don't often use a tube to tube style construction rather have sections that are bonded.
So what could have happened, acknowleging that I am not familiar with the production of the Cannodale Synapse Carbon Hi-Mod:
- imperfection in the carbon weave (unlikely but not impossible)
- layup imperfection (trapped air)
- Internal imperfection during curing
Lets say Cannondale purchases the seat stays as carbon tubes (even if not completely round and with the bend) from a supplier. They may be saying with their response that they are taking over reponsibility for bonded areas and not the raw tubing. The thing is, considering that this is a stress fracture and there was no external impact - it could very well be a fault that falls under their responsibility as a type of defect though because it is an uncommon place for a fracture it becomes word against word as it is very hard to prove.
Realistically I would not expect that if they have made a decision that they would change their mind though you could politely enquire as to where manufacturing faults can happen and what it was not a manufacturing fault (i.e. is it technically out of their jurisdiction if they get tubes delivered). That said, I would expect a clear response however- but it would be extremely useful for customers to essentially know what is and isn't covered.
WIth a Carbon Fibre repair you could have a stronger bike - but it depends how they do it as an experienced mechanic may even consider not unbalancing the bike in terms of flex - eg if it was a very bulky and super stiff repair, the bike would then be extremely stiff on one side and have the regular flex on the other which may affect the handling characteristics as the seat and chain stays do see movement.
Depending on the skill including how the mechanic decides to repair, if it is a cosmetic surface repair and the actual fracture is still there - sure it could happen again, so chat with the mechanic and get your-self peace of mind, not ruling out having to save up a few more dollars to go somewhere where you are confident they will do it properly.
Before starting though, just get the bike thoroughly checked out to ensure there is no other damage.
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Re: The ups and downs of a Cannondale owner!
Postby avroncotton » Sat Feb 23, 2013 1:54 pm
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Re: The ups and downs of a Cannondale owner!
Postby trailgumby » Sat Feb 23, 2013 2:24 pm
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Re: The ups and downs of a Cannondale owner!
Postby trailgumby » Sat Feb 23, 2013 2:27 pm
A stone chip perhaps? Can you tell us more about that?
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Re: The ups and downs of a Cannondale owner!
Postby avroncotton » Sat Feb 23, 2013 2:40 pm
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Re: The ups and downs of a Cannondale owner!
Postby Nobody » Sat Feb 23, 2013 3:10 pm
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Re: The ups and downs of a Cannondale owner!
Postby Mulger bill » Sat Feb 23, 2013 4:04 pm
SRSLY Bro? Never though I'd see the day...trailgumby wrote:Your experience is probably the main reason I am unlikely to buy a fifth Cannondale.
Methinks it's time to go over me roadie with a very critical eye, just in case...
London Boy 29/12/2011
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Re: The ups and downs of a Cannondale owner!
Postby danny the boy » Sat Feb 23, 2013 4:37 pm
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Re: The ups and downs of a Cannondale owner!
Postby Tim » Sat Feb 23, 2013 7:05 pm
I also had similar problems with a Hi-Mod Synapse frame. Contact consumer Affairs and then contact
Terry Freshwater
Manager
Technical Support and Service
Cycling Sports Group Australia
Unit8 31-41 Bridge Rd.,
Stanmore NSW 2048
Australia
T: +61 2 85954444 F: + 61 2 85954499
E:service@cyclingsportsgroup.com.au
In all likelihood Consumer Affairs will advise you to initiate a Vic. Civil and Administrative Tribunal (VCAT) compaint . It only costs $38.00. No fancy lawyers and no further costs. I achieved a favourable outcome without having to actually initiate the legal action, the threat was enough.
Like Trailgumby, and the LBS both your and my bike came from, I wont ever buy another Cannondale product.
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Re: The ups and downs of a Cannondale owner!
Postby toolonglegs » Sat Feb 23, 2013 7:11 pm
Yeah maybe it is just the photo.. but it does look like an impact to me as well. Certinly looks scuffed up in the photo and the red mark?.danny the boy wrote:May just be a reflection or something but photo 2 looks a bit scuffed up under the SAVE letters and there is a red mark there.....
Hard to tell from the photo though.
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Re: The ups and downs of a Cannondale owner!
Postby Howzat » Sat Feb 23, 2013 8:57 pm
Gravel stone hits happen from time to time in normal use - you'd expect a paint chip perhaps, but not a frame crack from that kind of thing.
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Re: The ups and downs of a Cannondale owner!
Postby Tim » Sat Feb 23, 2013 9:10 pm
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Re: The ups and downs of a Cannondale owner!
Postby Red Rider » Sat Feb 23, 2013 9:28 pm
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Re: The ups and downs of a Cannondale owner!
Postby toolonglegs » Sat Feb 23, 2013 9:31 pm
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Re: The ups and downs of a Cannondale owner!
Postby trailgumby » Sat Feb 23, 2013 9:46 pm
Yeah, besides the owners on here I've had two mates with frame failures, one of them with multiple failures. One with a Rize 140 got treated as you'd expect but it took much too long, and a lot of effort to get the right colour. They wanted to give him a red-highlighted frame when the rest of his running gear that came with the bike was anodised green. He managed to organise somehow with someone in the US distribuiton network to get the right frame colour and size shipped out of a shop across to Cannondale Oz. How bizarre that *he* had to get involved to make this happen.Mulger bill wrote:SRSLY Bro? Never though I'd see the day...trailgumby wrote:Your experience is probably the main reason I am unlikely to buy a fifth Cannondale.
Methinks it's time to go over me roadie with a very critical eye, just in case...
With the other mate, it was even more of a saga.
On a bike that he bought from a Cannondale Oz employee as an unbuilt frame + fork, they refused to honour warranty as it was "technically secondhand". Not real happy, he bought the discounted replacement. On that replacement frame, they sold him an inappropriate seatpost with no minimum insertion markings, and no surprise it cracked too, on the top tube just in front of the seatpost. They wouldn't honour that as it wasn't "manufacturing defect". So he got that frame repaired.
A third one failed, again no warranty. As part of the deal, Cannondale Oz wanted the broken frame back that was the subject of the claim, AND at the death demanded the one he paid for himself to get repaired and was now built up into a real nice race bike, in exchange for one new discounted Jekyll frame. He'd have had to take all the gear off it and be left with a while lot of lightweight kit not a fit for the Jekyll he'd then have to flog off at a loss. That was a bridge too far. He told them to stick their Jekyll where the sun don't shine.
All his cracked frames were 26er Scalpels. In carbon.
The funny thing was, they'd built up a really nice Jekyll with lots of custom spec stuff on it they had to order in from other suppliers outside their channel at undiscounted trade. Dunno what they're gonna do with that now
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Re: The ups and downs of a Cannondale owner!
Postby trailgumby » Sat Feb 23, 2013 10:04 pm
Um, sorry if I wasn't clear, I appreciate you don't remember it happening, but you didn't actually give me the data I was after. Is it deflected inwards?avroncotton wrote:I have no memory of a stone hitting the frame. Basically, apart from sprinting, and throwing the bike around on climb, I have treated it with great care. I am still flabbergasted that a lifetime warranty is worthless in this case. All they have offered me is 20% off a new frame! I have listened to all advice (thanks everybody), and I am deciding what to do next.
Luescher is very capable. Besides the disappearance of the SAVE decal, an untrained eye won't be able to spot the difference. I had to look really hard to see it on my mate's bike, and he was pointing to it.avroncotton wrote:I Have been told locally that if I had the repair done by layering the carbon over it, that it wont be a pretty job but it will be much stronger that before. Also, having the repair will probably void the warranty (not that it's worth much anyway).
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Re: The ups and downs of a Cannondale owner!
Postby Marty Moose » Sun Feb 24, 2013 10:07 am
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