darkelf921 wrote:Summernight wrote:darkelf921 wrote:[quote="Summernight"]Hmm.. Sent on the 8th of February by Registered International Post. Received by GoPro somewhere around 11th-12th February (as the delivery driver didn't check the button to say it had been received. ). GoPro said 10-15 days from receipt to check and confirm whether they'd replace or fix under warranty. Then they sent it back. So about right, IMO. Just under a month.
Hmmm. I sent mine before you and they still haven't received it. It sounds like I have a problem.
Sent by Registered International Post? Or by normal post? If Registered Post, Australia Post can track it (even if you can't) and they would definitely have told you to lodge a complaint by now as they told me I should (and I emailed GoPro to check they'd received it before I took it further - which is when GoPro told me they'd received it).
I'm assuming you've emailed GoPro and they've told you they hadn't received it? I didn't get a confirmation email of receipt - I had to chase it up.
After the 8th email, it was discovered I had accidentally used my PO Box as the return address. The replacement camera has been sitting in America the whole time as they cannot ship to a PO Box. Someone finally discovered this and asked me for my residential address. It only took 5 weeks and 8 emails. I still don't have the camera though.[/quote]
I finally received my replacement camera today. It's ridiculous how long it took.