Postby jcjordan » Wed May 08, 2013 9:37 pm
I have been using ProBikeKit, Wiggle and Chain Reaction with no problems for years but with all the feedback on Cell thought that I would give them a try.
I specifically went for Cell because I needed a new tail light as my current one died and thought that as they had one that I was interested in I would wear the extra cost for a quick delivery, boy was I wrong.
I put the order in late (outside of business hours) on the 30th and it was dispatched on the 2nd of May, good effort on Cell's end.
This is when my heart sank, Cell use CourierPlease for deliveries. I have used these Muppets before and have had nothing but bad experiences.
So when no delivery was made by midday thought I would give them a call. As I would not be at work after 2:30pm and that they could not guarantee delivery before then I would call Monday morning (why I don't know but that was what they said I had to do) to confirm that they could try again.
So called up to arrange the delivery and stayed at work till 5:30pm on Monday and no delivery. Called them up and they said that they would make sure it came on the Tuesday.
Tuesday comes and when I check the tracking website it says that they came at 8:12am. Great so they came to a business before it would reasonably open. Turns out one of the admin staff wason site at 7:50am and confirmed not one had come to the building or left a card. Called up CourierPlease and get told that they could not know it was a business because Cell had not put that on the docket. Were we are in Canberra you only have embassies and business so this did not sit well with me. Add to this there are only 3 entrances to establishments on a main street. So another promise to deliver the next day.
So come Wednesday morning and I check the tracking site again. Low and behold it now has a delivery attempt 8:40am when 5 people were onsite including myself and no one saw a truck or a card.
Called up again, demanded to know what was going on and a call from a manager to explain what their problem was. No call but the package arrived around 1pm with some lame excuse from the driver that the regular guy was sick.
So could have just ordered from one of the usual o/s guys, got in in the same amount of time and saved myself $30.
Sorry Cell but until you get rid of these idiots or start using express post bags I wont be back.
James
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home