jcjordan wrote:Regardless of difference in our options over some of the interpretations.
At the end of the day they said they could pack and send the day and at 3pm the next day it it was still not even picked.
It comes down to keeping promises.
That's the actual core of it, isn't it. Disappointing? Sure. Surprising? Hardly.
I might have been a bit frank earlier, but still, I agree with the majority of the comments above - if you want something straight away, buck up and pay retail.
As much as I want to use Cell (as I've always had good experiences with them), in reality I rarely do, as a) they almost never have what I'm looking for (pre 90s campag salmon kool stops, anyone?) and b) if they happen to, they are much more expensive than the other large online retailers.
I think what irked me about the situation was that you had the opportunity to ensure you had a set of spare brake pads in your self-determined timeframe, but chose to risk that in the interest of saving a few dollars.
Something about having cake and eating it...
Of course, the amusing part of this (for me) is that this is all in the context of a spare set of brake pads, when you mentioned the bike had new pads anyway. How many km's were you planning on doing in Canberra's hills this weekend?
In any case, glad you got a suitable outcome. I'd view it as a reality check in expectation management, yet still give the points to Mark.