Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby HAKS » Sun Jun 02, 2013 1:30 am

sdnelson19 wrote:
HAKS wrote:
celeste boy wrote:Rear light arrived today- the free one with the magazine. It's bright all right! Can you see it from where you are because it's too bright to run in the house!

CB


Ditto. I blinded the wife when i turned it on in the kitchen :lol:



mine arrived yesterday.. it's bloody bright but the gold colour doesnt match my bike at all..


I got the Red one. Can't complain, goes with most bikes.
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by BNA » Sun Jun 02, 2013 1:44 pm

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Re: Online Purchases - good and bad experiences

Postby macski » Sun Jun 02, 2013 1:44 pm

Ordered front light from Pushys on Tuesday morning, it arrived 8.30 am Thursday morning. Pretty happy with that :)
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Re: Online Purchases - good and bad experiences

Postby rebilda » Mon Jun 03, 2013 6:11 pm

jcjordan wrote:
rebilda wrote:I ordered some Brake parts from Jenson USA, Thursday night, last week. They were in the letterbox today! (Tuesday)

Thought I'd be lucky to see them this week - Pleasently surprised!

What was the shipping costs like?

Last time I looked the were horrendous



not outrageous....I think it was about $20.

My main reason for going with Jenson was I could buy all the parts I wanted, in one go (one x shipping charge). The Avid, brake calliper rebuild kits also included a new piston, where others I looked at were seals only.
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Re: Online Purchases - good and bad experiences

Postby MichaelB » Tue Jun 04, 2013 9:04 am

(AT) rebilda, speaking of Avid caliper kits - I recently discovered Petra Cycles in the UK that had a great range of these parts with great shipping (GBP 4) and great customer service.

For the same thing from any other store (most US based, the shipping varied between USD$35 - USD$85 !!!!!!

Petra Cycles was the only non US based store that had the parts and would ship to Aus.
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Re: Online Purchases - good and bad experiences

Postby rebilda » Wed Jun 05, 2013 10:20 am

MichaelB wrote:(AT) rebilda, speaking of Avid caliper kits - I recently discovered Petra Cycles in the UK that had a great range of these parts with great shipping (GBP 4) and great customer service.

For the same thing from any other store (most US based, the shipping varied between USD$35 - USD$85 !!!!!!

Petra Cycles was the only non US based store that had the parts and would ship to Aus.



Thanks for that, good to know about alternative suppliers when you are hunting down parts.
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Re: Online Purchases - good and bad experiences

Postby geezmoz » Wed Jun 05, 2013 11:59 am

jas0nt wrote:Another downvote for Bikebug. Requested them kindly ship a chain the same day I put the order in (1pm) and two days later, still not posted yet.

Not really sure what their logic is in providing garbage customer service in such a competitive market.


Unfortunately, I've fallen into this pit with BikeBug. Kudos to them for price matching, but I think I'll not shop with them in the future.

1st time I emailed for a price match, received response within the same day but was informed that they don't have stock for the item. I replied seeking a similar product and price match, but only to received a reply 5 days later. Yep... 5 days, I waited 2 days for a response and end up buying from wiggle which was shipped on the same day.

Decide to give them another go since they have the product I'm looking for. They gladly price matched it again, items are in stock so I placed my order on Monday and it's still sitting there in 'processing' status today.

They should really learn from their competitors and keep their promise of delivering on time as stated on their shipping info.
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Re: Online Purchases - good and bad experiences

Postby gabrielle260 » Wed Jun 05, 2013 1:31 pm

gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".
I'll be keen to see how it goes from this point,
Andrew


Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....
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Re: Online Purchases - good and bad experiences

Postby Rex » Wed Jun 05, 2013 10:02 pm

Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL
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Re: Online Purchases - good and bad experiences

Postby Dan » Wed Jun 05, 2013 10:12 pm

Rex wrote:Australia Post is useless



New sig.
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Re: Online Purchases - good and bad experiences

Postby foo on patrol » Fri Jun 07, 2013 8:51 pm

Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL


No argument here! :x

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Re: Online Purchases - good and bad experiences

Postby Venus62 » Sat Jun 08, 2013 11:27 am

Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL


Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...
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Re: Online Purchases - good and bad experiences

Postby gabrielle260 » Sat Jun 08, 2013 12:28 pm

gabrielle260 wrote:
gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".
I'll be keen to see how it goes from this point,
Andrew


Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....

Final update: package arrived Friday morning. So it took 2 days from ordering to get to Australia then 5 days for Aust Post to get it to my house....
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Re: Online Purchases - good and bad experiences

Postby HAKS » Sat Jun 08, 2013 12:42 pm

gabrielle260 wrote:
gabrielle260 wrote:
gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".
I'll be keen to see how it goes from this point,
Andrew


Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....

Final update: package arrived Friday morning. So it took 2 days from ordering to get to Australia then 5 days for Aust Post to get it to my house....


Pretty common in my experience.
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Re: Online Purchases - good and bad experiences

Postby foo on patrol » Sat Jun 08, 2013 3:41 pm

Venus62 wrote:
Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL


Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...


Yes, I've started to wonder about this length of time from T7 also. My last order was over the week and this one is the same. Considering I can drive a truck from Brisbane to Melbourne in 21hrs, I'm puzzled! :roll:

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Re: Online Purchases - good and bad experiences

Postby Rex » Sat Jun 08, 2013 6:21 pm

Venus62 wrote:
Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL


Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...


Well my Torpedo7 package arrived yesterday... 7 business days.
Not terrible but you'd expect better.
I ordered from Cell yesterday, lets hope they can improve.

What makes it worse is that my Castelli Gillet now has to go back to Torpedo7 as it was too big. Their sizing boggles my mind.
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Re: Online Purchases - good and bad experiences

Postby linds » Sat Jun 08, 2013 6:32 pm

ordered a cassette from CRC on 27 May. It was despatched 28 May. No sign of it since. From what I have since read, CRC is to be avoided if you want things within a month.
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Re: Online Purchases - good and bad experiences

Postby Dan » Sat Jun 08, 2013 6:49 pm

Dan wrote:bike24 order and Total Yycling order both placed 13/05/13. bike24 arrived today 31/05 - fairly typical 2 weeks for DHL from DE to AU.

Total Cycling order? Only left N.Ireland yesterday - 30/05. All items were stock.

:roll:



Now 8 June - still no sign of the package from Northern Ireland. Royal Mail mumbled something about it perhaps having been processed for delivery to the destination country.
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Re: Online Purchases - good and bad experiences

Postby singlespeedscott » Sun Jun 09, 2013 9:32 am

What do Total Cycling say?
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Re: Online Purchases - good and bad experiences

Postby Howzat » Sun Jun 09, 2013 10:04 am

Australia Post service depends mostly on a which "independent contractor" they have doing your delivery. Apparently they pay peanuts.
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Re: Online Purchases - good and bad experiences

Postby Dan » Sun Jun 09, 2013 11:33 am

singlespeedscott wrote:What do Total Cycling say?


They said 'oh, after we said we'd ship it straight away on 14 May it actually sat in our dispatch room for a week and a half.."

This, plus the Guerciotti debacle - it's karma. I must've kicked a dog in another life :|
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Re: Online Purchases - good and bad experiences

Postby yarravalleyplodder » Mon Jun 10, 2013 10:57 am

Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL

my last wiggle order was just ridiculous

ordered 9:50pm on a Friday night, it arrived 3:40pm on the next Monday, unbelievable :shock: I couldnt have ordered anything in Oz and got it sooner. I love seeing a DHL tracking number when I order from wiggle, 3 to 4 days max
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Re: Online Purchases - good and bad experiences

Postby donny70 » Mon Jun 10, 2013 11:21 am

Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL


Australia post have upped the prices for shipping too. Probably to gouge more from Internet sales and sites such as eBay..
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Re: Online Purchases - good and bad experiences

Postby jasonc » Mon Jun 10, 2013 11:30 am

yarravalleyplodder wrote:my last wiggle order was just ridiculous

ordered 9:50pm on a Friday night, it arrived 3:40pm on the next Monday, unbelievable :shock: I couldnt have ordered anything in Oz and got it sooner. I love seeing a DHL tracking number when I order from wiggle, 3 to 4 days max


I did a wiggle order just over a week ago. ordered thursday night. attempted delivery by DHL monday. got it tuesday in the end.
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Re: Online Purchases - good and bad experiences

Postby Venus62 » Wed Jun 12, 2013 11:26 am

Venus62 wrote:
Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.

Wiggle is quicker with DHL


Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...


I'm still waiting on my T7 order. Order placed May 31. Not shipped til June 4. Still not received. I've had overseas orders arrive in less than half this time. Don't think I'll bother again.
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Re: Online Purchases - good and bad experiences

Postby danny the boy » Wed Jun 12, 2013 12:43 pm

Ordered a new saddle from Cell yesterday 10:30am, arrived midday today. Best bit was I didnt get the dodgy courier driver from my previous orders which had stopped my buying from them. Will bookmark their webpage back into my favourites. :D Better price than any of the o/s sites I looked up too.
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