Online Purchases - good and bad experiences
- MichaelB
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Tue Jun 04, 2013 9:04 am
For the same thing from any other store (most US based, the shipping varied between USD$35 - USD$85 !!!!!!
Petra Cycles was the only non US based store that had the parts and would ship to Aus.
- rebilda
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Re: Online Purchases - good and bad experiences
Postby rebilda » Wed Jun 05, 2013 10:20 am
MichaelB wrote:(AT) rebilda, speaking of Avid caliper kits - I recently discovered Petra Cycles in the UK that had a great range of these parts with great shipping (GBP 4) and great customer service.
For the same thing from any other store (most US based, the shipping varied between USD$35 - USD$85 !!!!!!
Petra Cycles was the only non US based store that had the parts and would ship to Aus.
Thanks for that, good to know about alternative suppliers when you are hunting down parts.
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Re: Online Purchases - good and bad experiences
Postby geezmoz » Wed Jun 05, 2013 11:59 am
Unfortunately, I've fallen into this pit with BikeBug. Kudos to them for price matching, but I think I'll not shop with them in the future.jas0nt wrote:Another downvote for Bikebug. Requested them kindly ship a chain the same day I put the order in (1pm) and two days later, still not posted yet.
Not really sure what their logic is in providing garbage customer service in such a competitive market.
1st time I emailed for a price match, received response within the same day but was informed that they don't have stock for the item. I replied seeking a similar product and price match, but only to received a reply 5 days later. Yep... 5 days, I waited 2 days for a response and end up buying from wiggle which was shipped on the same day.
Decide to give them another go since they have the product I'm looking for. They gladly price matched it again, items are in stock so I placed my order on Monday and it's still sitting there in 'processing' status today.
They should really learn from their competitors and keep their promise of delivering on time as stated on their shipping info.
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Re: Online Purchases - good and bad experiences
Postby gabrielle260 » Wed Jun 05, 2013 1:31 pm
Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".
I'll be keen to see how it goes from this point,
Andrew
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Re: Online Purchases - good and bad experiences
Postby Rex » Wed Jun 05, 2013 10:02 pm
Wiggle is quicker with DHL
- Dan
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Re: Online Purchases - good and bad experiences
Postby Dan » Wed Jun 05, 2013 10:12 pm
Rex wrote:Australia Post is useless
New sig.
- foo on patrol
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Re: Online Purchases - good and bad experiences
Postby foo on patrol » Fri Jun 07, 2013 8:51 pm
No argument here!Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
Foo
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Re: Online Purchases - good and bad experiences
Postby Venus62 » Sat Jun 08, 2013 11:27 am
Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
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Re: Online Purchases - good and bad experiences
Postby gabrielle260 » Sat Jun 08, 2013 12:28 pm
Final update: package arrived Friday morning. So it took 2 days from ordering to get to Australia then 5 days for Aust Post to get it to my house....gabrielle260 wrote:Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".
I'll be keen to see how it goes from this point,
Andrew
- HAKS
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Re: Online Purchases - good and bad experiences
Postby HAKS » Sat Jun 08, 2013 12:42 pm
Pretty common in my experience.gabrielle260 wrote:Final update: package arrived Friday morning. So it took 2 days from ordering to get to Australia then 5 days for Aust Post to get it to my house....gabrielle260 wrote:Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".
I'll be keen to see how it goes from this point,
Andrew
- foo on patrol
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Re: Online Purchases - good and bad experiences
Postby foo on patrol » Sat Jun 08, 2013 3:41 pm
Yes, I've started to wonder about this length of time from T7 also. My last order was over the week and this one is the same. Considering I can drive a truck from Brisbane to Melbourne in 21hrs, I'm puzzled!Venus62 wrote:Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
Foo
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Re: Online Purchases - good and bad experiences
Postby Rex » Sat Jun 08, 2013 6:21 pm
Well my Torpedo7 package arrived yesterday... 7 business days.Venus62 wrote:Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
Not terrible but you'd expect better.
I ordered from Cell yesterday, lets hope they can improve.
What makes it worse is that my Castelli Gillet now has to go back to Torpedo7 as it was too big. Their sizing boggles my mind.
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Re: Online Purchases - good and bad experiences
Postby linds » Sat Jun 08, 2013 6:32 pm
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Re: Online Purchases - good and bad experiences
Postby Dan » Sat Jun 08, 2013 6:49 pm
Dan wrote:bike24 order and Total Yycling order both placed 13/05/13. bike24 arrived today 31/05 - fairly typical 2 weeks for DHL from DE to AU.
Total Cycling order? Only left N.Ireland yesterday - 30/05. All items were stock.
Now 8 June - still no sign of the package from Northern Ireland. Royal Mail mumbled something about it perhaps having been processed for delivery to the destination country.
- singlespeedscott
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Sun Jun 09, 2013 9:32 am
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Re: Online Purchases - good and bad experiences
Postby Howzat » Sun Jun 09, 2013 10:04 am
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Re: Online Purchases - good and bad experiences
Postby Dan » Sun Jun 09, 2013 11:33 am
They said 'oh, after we said we'd ship it straight away on 14 May it actually sat in our dispatch room for a week and a half.."singlespeedscott wrote:What do Total Cycling say?
This, plus the Guerciotti debacle - it's karma. I must've kicked a dog in another life
- yarravalleyplodder
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Re: Online Purchases - good and bad experiences
Postby yarravalleyplodder » Mon Jun 10, 2013 10:57 am
my last wiggle order was just ridiculousRex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
ordered 9:50pm on a Friday night, it arrived 3:40pm on the next Monday, unbelievable I couldnt have ordered anything in Oz and got it sooner. I love seeing a DHL tracking number when I order from wiggle, 3 to 4 days max
2012 Fuji Nevada 2.0
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Re: Online Purchases - good and bad experiences
Postby donny70 » Mon Jun 10, 2013 11:21 am
Australia post have upped the prices for shipping too. Probably to gouge more from Internet sales and sites such as eBay..Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
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Re: Online Purchases - good and bad experiences
Postby jasonc » Mon Jun 10, 2013 11:30 am
I did a wiggle order just over a week ago. ordered thursday night. attempted delivery by DHL monday. got it tuesday in the end.yarravalleyplodder wrote:my last wiggle order was just ridiculous
ordered 9:50pm on a Friday night, it arrived 3:40pm on the next Monday, unbelievable I couldnt have ordered anything in Oz and got it sooner. I love seeing a DHL tracking number when I order from wiggle, 3 to 4 days max
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Re: Online Purchases - good and bad experiences
Postby Venus62 » Wed Jun 12, 2013 11:26 am
I'm still waiting on my T7 order. Order placed May 31. Not shipped til June 4. Still not received. I've had overseas orders arrive in less than half this time. Don't think I'll bother again.Venus62 wrote:Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Wed Jun 12, 2013 12:43 pm
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Re: Online Purchases - good and bad experiences
Postby LM324 » Wed Jun 12, 2013 3:07 pm
T7 is overseas as wellVenus62 wrote:I'm still waiting on my T7 order. Order placed May 31. Not shipped til June 4. Still not received. I've had overseas orders arrive in less than half this time. Don't think I'll bother again.Venus62 wrote:Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...Rex wrote:Australia Post is useless, I'm still waiting on a Torpedo7 order from mid last week.
Wiggle is quicker with DHL
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Re: Online Purchases - good and bad experiences
Postby Venus62 » Wed Jun 12, 2013 5:31 pm
I had not realised the physical address was in NZ. Thanks for that. I guess that does explain things a little better.Philipthelam wrote: T7 is overseas as well
- singlespeedscott
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Wed Jun 12, 2013 5:33 pm
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