Give them a call.Minizian wrote:I made my order last thrudsay till now, i never get any new in regards to my order status. I urgently need my stuff as i am building up a bike
Cycling Express - New online shop to compete with UK....
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Jesmol » Mon May 27, 2013 5:18 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby twowheels » Tue Jun 11, 2013 7:34 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby AUbicycles » Wed Jun 12, 2013 12:19 am
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Re: Cycling Express - New AUS online shop to compete with UK
Postby ozzymac » Wed Jun 12, 2013 10:29 am
And i guess if it isn't they will probably use it as an excuse if they bother to tell you anything.AUbicycles wrote:CyclingExpress (as noted in a recent email newsletter - May 31) are moving warehouses and it is possible that this affecting order fulfilment.
Cheers
Sent from my GT-P5110 using Tapatalk 2
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Re: Cycling Express - New AUS online shop to compete with UK
Postby twowheels » Mon Jun 17, 2013 9:43 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Dr_Mutley » Mon Jun 17, 2013 11:10 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby twowheels » Wed Jun 19, 2013 11:25 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby sblack » Thu Jun 20, 2013 7:10 am
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Re: Cycling Express - New AUS online shop to compete with UK
Postby linds » Thu Jun 20, 2013 7:26 am
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Minizian » Thu Jun 20, 2013 1:32 pm
*Btw, my shipment had arrive 3 weeks after I placed my order... Big thumbs down from them.
Any idea how long for them to process refund?
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Heff » Sat Jun 22, 2013 11:17 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Dr_Mutley » Sun Jun 23, 2013 12:33 am
Bought a lotto ticket?!?!Heff wrote:Hoping all goes well for me, just bought a full bike even after reading the mixed reviews, fingers crossed.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Cmm » Mon Jun 24, 2013 7:52 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby biker jk » Mon Jun 24, 2013 8:17 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby }SkOrPn--7 » Mon Jun 24, 2013 9:47 pm
More smoke and mirrors..........biker jk wrote:Looks like Cycling Express is making promises of better service again. In the latest Bicycling Australia magazine they run a full page advertisement which includes claims of a new website and new management coming 1st August. In addition, they will provide 24 hour shipping (excluding bikes), beat competitors prices by 10% and provide shipping for orders over $49. We'll see.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Nobody » Mon Jun 24, 2013 9:59 pm
Well you'd hope they provide shipping for under $49 as well. Pickup only?biker jk wrote:...and provide shipping for orders over $49.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby AUbicycles » Mon Jun 24, 2013 11:12 pm
I would give them the chance and if the new website and management helps improve - then they can really make waves.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby cerb » Tue Jun 25, 2013 2:32 pm
- First purchase was slow but gave them the benefit of doubt as they were very new.
- The second purchase was particularly bad as an item wasn't shipped. After numerous communications telling me it would dispatch soon, they cancelled the order and gave me a credit.
- Third purchase used the credit I had and the delivery was 1.5 weeks slower for a pump and cleats than some sidi's I had coming from wiggle (both ordered on the same day).
When goods can arrive from the UK faster, I know what's going on at all stages of my order and I know that if I have a problem it is resolved quickly, it makes me a happy consumer.
CE marketing needs a kick in the behind. Advertising a %-off sale almost everyday via email doesn't draw in customers.
Unfortunately for them, retail is fairly unforgiving. Even if they do manage to change for the better, lots of people have tried them and won't be going back without glowing peer reviews.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby twowheels » Tue Jun 25, 2013 3:06 pm
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Cmm » Thu Jun 27, 2013 5:32 am
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Dave R32 » Thu Jun 27, 2013 12:11 pm
Cheers
Dave.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby young@heart » Thu Jun 27, 2013 2:39 pm
The bike was ready when they said it would be and I received a call to advise me I could pick it up from the store as arranged. I ordered the shoes 1 size too small and they were more than happy to change them over on the spot without any hassle.
Rod
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Heff » Fri Jun 28, 2013 8:27 pm
I believe the bikes could be packed a little better. I have ordered wheelsets through wiggle and their packing is bombproof.
However, overall a good transaction, I hope others have the same in the future.
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Re: Cycling Express - New AUS online shop to compete with UK
Postby Gerry.M » Thu Jul 04, 2013 7:49 am
24hr Shipping. All orders shipped in 24hrs
Based on the feedback in this thread it's obviously something they need to work on.
One thing I don't understand about these guys is their price match.
Their price matching guarantee states:
We will only match Chain Reaction Cycles and Wiggle Cycles in the UK
Why??
The reason I have never bought from CE as I have always found the item slightly cheaper either at the LBS or from Cell.
Why not compete with locals too (within reason)?
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Re: Cycling Express - New AUS online shop to compete with UK
Postby danny the boy » Thu Jul 04, 2013 10:37 am
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