this link is broken.au
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this link is broken.au
Postby bollo » Wed Jun 26, 2013 3:42 pm
2012 Merida Scultura Evo 905
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Re: this link is broken.au
Postby im_no_pro » Wed Jun 26, 2013 3:45 pm
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: this link is broken.au
Postby bollo » Wed Jun 26, 2013 3:48 pm
2012 Merida Scultura Evo 905
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Re: this link is broken.au
Postby im_no_pro » Wed Jun 26, 2013 4:04 pm
No worries. AFAIK they do local returns (at least I think it was Wiggle). probikekit have an .au domain now also and torpedo7 have had one for ages (although these days they may do some things out of Melbourne)bollo wrote:ah ok cheers mate
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: this link is broken.au
Postby Summernight » Wed Jun 26, 2013 4:06 pm
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Re: this link is broken.au
Postby nickobec » Wed Jun 26, 2013 4:08 pm
Which is why Wiggle are faster than the other usual suspects (Ribble, PBK, c r c, Planet-X etc) at the moment, except Evan using DHL.
As for for some reason, Royal Mail is slow to Australia at the moment not the 5 to 7 days advertise, or even 10 to 14 days usual, but 17 days plus.
My partner buys get 1 or 2 parcels from the UK each week and keeps track of these things.
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Re: this link is broken.au
Postby im_no_pro » Wed Jun 26, 2013 4:10 pm
That would make sense.nickobec wrote:I have a feeling it is shipped to Australia in bulk, ie goods from Portsmouth, get packed there, all parcels to Australia go in big box, which is sent to Australia by other means, then unpacked and enters the postal system in here.
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: this link is broken.au
Postby ray » Wed Jun 26, 2013 11:37 pm
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Re: this link is broken.au
Postby IncognitoMosquito » Thu Jun 27, 2013 10:31 am
They do hold some stock here in Oz on the east coast and you can return things to that address I believe. With my last order I had a picking error which I emailed them about at 5.30pm NSW time. Next morning I had a delivery of the missing item which was obviously in stock here.
Very happy with their service and delivery.
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Re: this link is broken.au
Postby blixpho » Thu Jun 27, 2013 10:49 am
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Re: this link is broken.au
Postby Mylotian » Sat Jun 29, 2013 2:40 pm
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Re: this link is broken.au
Postby Stepr » Sat Jun 29, 2013 6:40 pm
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Re: this link is broken.au
Postby Roadie » Sat Jul 06, 2013 10:31 pm
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Re: this link is broken.au
Postby AUbicycles » Sun Jul 07, 2013 12:24 am
Interesting - in purchasing from the UK it means Aussie customers have rights as per UK law, but I don't know what they are when it comes to ordering the wrong size. In Australia some retailers provide incorrect information to avoid returns (eg. no refunds where customers may have the right to a refund). It would be interesting to know what your customer rights are in this case based on UK law.Mylotian wrote:Be careful when ordering clothes from Wiggle I got hit with a 50% restocking fee when something I purchased was the wrong size and when I queried this they virtually ignored me.
As a customer, I would readily accept postage costs however if an item is in original condition and unopened then I also wouldn't want to pay a surcharge. A different story though if the item was opened / tried as I see a difference between online and instore where a local bike shop will (may) allow gear to be tried first. That said, I know a popular overseas shoe and fashion retailer that is doing amazing business, they allow gear to be tried and returned if the customer doesn't like it or it doesn't fit at no cost and with a full refund. This trust - and for customers a real motivator and they end up buying more.
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Re: this link is broken.au
Postby KenGS » Sun Jul 07, 2013 4:35 pm
My recollection from my time in the UK is:
If they delivered an item which is a different size to that ordered then clearly "not fit for purpose"
If they item is the size as ordered but you made a mistake, then you can return unopened at your expense and get a refund as a "cooling off" provision
If the item is the size as ordered and you try it on and don't like it then "caveat emptor"
I suspect retailers who allow you to "try and return" have a big margin on their sales. You don't get something for nothing. This is a bit like goods that come with a "lifetime replacement guarantee"
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Re: this link is broken.au
Postby skull » Sun Jul 07, 2013 7:25 pm
sameblixpho wrote:ordered tires and they came from melbourne.
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Re: this link is broken.au
Postby Xplora » Sun Jul 07, 2013 9:26 pm
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Re: this link is broken.au
Postby plasmapuff » Wed Jul 10, 2013 6:38 pm
Save a easy 3-5% everytime as the AU currency conversion they offer has a % fee included.
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Re: this link is broken.au
Postby dajackal » Thu Jul 11, 2013 9:30 am
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