Probikekit.com.au
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Probikekit.com.au
Postby Mylotian » Wed Jun 26, 2013 11:56 am
I placed an order on the 11/6 still not received, and tracking details has not been updated since the 13/6
Had I known was coming out of UK would have gone with Wiggle as never had a problem with them
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Re: Probikekit.com.au
Postby RomanTheCube » Wed Jun 26, 2013 11:59 am
Wiggle gets here in 1 work week, PBK up to 3 weeks.
You'll get your stuff, but it won't get there fast.
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Re: Probikekit.com.au
Postby Bakks » Wed Jun 26, 2013 12:48 pm
Two orders - 10/6 and 13/6. Haven't seen either. They have said they have a 30 day freight policy, so don't bother asking until then.
I won't bother using them again.
Plus I had an issue with one previous order, the size guide was completely wrong. I left a review as such, and it never got published.
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Re: Probikekit.com.au
Postby im_no_pro » Wed Jun 26, 2013 12:56 pm
.au domains are becoming more popular now given the amount of business they get from here. Hell, wiggle are even sponsoring a local team
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Probikekit.com.au
Postby AndyRevill » Wed Jun 26, 2013 2:03 pm
I guess we either have to have faith or pay the extra $$.
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Re: Probikekit.com.au
Postby __PG__ » Wed Jun 26, 2013 3:27 pm
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Re: Probikekit.com.au
Postby Mylotian » Wed Jun 26, 2013 4:09 pm
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Re: Probikekit.com.au
Postby nickobec » Wed Jun 26, 2013 4:14 pm
There is an issue with Royal Mail to Australia (either with Royal Mail, customs or Australia Post) at the moment.
So shipments from Ribble, PBK, Planet-X, c r c etc are slower than before.
Not the 5 to 7 days advertised, or even 10 to 14 days as usual, but 17 days plus.
My partner buys get 1 or 2 parcels via Royal Mail from the UK each week and keeps track of these things.
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Re: Probikekit.com.au
Postby defy1 » Wed Jun 26, 2013 7:22 pm
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Re: Probikekit.com.au
Postby im_no_pro » Wed Jun 26, 2013 7:31 pm
Its cheap and shipping is reasonable, unlike the US.defy1 wrote:Can someone tell me why the UK is the center of Cycling sporting goods and apparel that everyone buys from?
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Probikekit.com.au
Postby AUbicycles » Wed Jun 26, 2013 11:21 pm
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Re: Probikekit.com.au
Postby Howzat » Wed Jun 26, 2013 11:57 pm
Perhaps it's a subsidy by Royal Mail, or rent-seeking by Australia Post, but you're unlikely to find an Australian discounter with enough export sales to sponsor a UK cycle team anytime soon.
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Re: Probikekit.com.au
Postby jamesn184 » Thu Jun 27, 2013 12:29 am
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Re: Probikekit.com.au
Postby sparkyscott » Thu Jun 27, 2013 4:55 am
+1RomanTheCube wrote:PBK have been terrible with regards to shipping times in my personal experience of 3 orders.
Wiggle gets here in 1 work week, PBK up to 3 weeks.
You'll get your stuff, but it won't get there fast.
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Re: Probikekit.com.au
Postby Mylotian » Thu Jun 27, 2013 11:07 am
a) when querying online tracking no update since the 13/6 so pointless, what peace of mind do people get from this or
b) when I queried via contact email twice I received the same stock standard message verbatim, my questions where not answered.
this is poor customer service IMO, unlike Cell who have always been contactable and always deliver within a week.
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Re: Probikekit.com.au
Postby im_no_pro » Thu Jun 27, 2013 11:27 am
If it was standard delivery unlikely you will get tracking once it leaves the UK. Comparing PBK to cell is a little unfair given they deliver from opposite sides of the world. Whilst 16 days is longer than ideal, I still wouldnt be too concerned about it just yet. I'm happy for them to blurt standard responses to shipping issues within 3 weeks of dispatch. I daresay they get them by the thousands, if they pay people to answer them all individually we just pay more for the items.Mylotian wrote:I'm sure my goods will turn up but
a) when querying online tracking no update since the 13/6 so pointless, what peace of mind do people get from this or
b) when I queried via contact email twice I received the same stock standard message verbatim, my questions where not answered.
this is poor customer service IMO, unlike Cell who have always been contactable and always deliver within a week.
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Probikekit.com.au
Postby nickobec » Thu Jun 27, 2013 3:35 pm
One took 14 days, the second 43 days
Not always the senders fault for delays.
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Re: Probikekit.com.au
Postby Phil » Thu Jun 27, 2013 10:32 pm
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Re: Probikekit.com.au
Postby pjt » Fri Jun 28, 2013 1:50 pm
It always seems to be that 40% of my things are out of stock, so now I don't even bother checking them, and now look at c r c, Wiggle, bike-discount or bike24.
Of the local shops with an online presence, Cell are great.
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Re: Probikekit.com.au
Postby scotto » Sun Jun 30, 2013 10:00 pm
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Re: Probikekit.com.au
Postby SpinninWheels » Mon Jul 01, 2013 3:49 pm
So apart from the inconvenience of a longer wait, and having to re-order the goods, I would say there communication and follow up service is spot on. Can't really as for more than that, but I will use the tracked order option next time!!
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Re: Probikekit.com.au
Postby Rex » Tue Jul 09, 2013 10:37 pm
However their shipping times are terrible... 3 to 4 weeks.
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Re: Probikekit.com.au
Postby jamesn184 » Wed Jul 10, 2013 4:36 am
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Re: Probikekit.com.au
Postby jcjordan » Wed Jul 10, 2013 9:58 am
I have found that when they refund they do it at there full price regardless of any sale price you may have paid.SpinninWheels wrote:I am currently waiting on an order from PBK. Waited the 20 days it recommends on the website, then emailed them. They asked me to fill out a missing goods declaration, then credited my account for $85 - and get this, the original order was only $74!
So apart from the inconvenience of a longer wait, and having to re-order the goods, I would say there communication and follow up service is spot on. Can't really as for more than that, but I will use the tracked order option next time!!
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Re: Probikekit.com.au
Postby Pinnacle-tech » Fri Feb 13, 2015 4:33 pm
Wiggle stuff came within a week, ProBikeKit stuff still not here, no support, no tracking, no nothing.
Only ordered because they appeared to be the only ones with stock.
Seriously not happy.
DON'T use them is my recommendation. I wish I hadn't.
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